Of the 153 Marriott-owned hotels in the Middle East, 125 can be booked through the Starwood Hotels reservation system, the site of a hack that accessed up to 500 million customer records, exposing data including passport numbers and payment cards in a breach of the world’s largest hotel operator.
Marriott,based in Maryland, US, said on its website that it had started to inform affected guests about the breach on Friday, and that it had reported it to law enforcement and regulatory authorities. Two spokesmen for the brand in the Middle East could not be reached for comment. Calls to the UAE-specific customer hotline on Saturday went unanswered.
The breach comes amid a rapid expansion for the hotel operator in the region. Over the next five years, the chain will add 20 more properties in the UAE, in addition to the 57 already open. In Saudi Arabia, Marriott is planning a $2 billion investment over five years for 27 hotels on top of the 25 currently in operation.
Starwood brands with properties in the Middle East include W Hotels, St Regis, Sheraton Hotels & Resorts, Westin Hotels & Resorts, The Edition, Aloft Hotels, Le Méridien Hotels & Resorts, Four Points by Sheraton and Design Hotels.
Its most recent opening is The Edition Abu Dhabi in Al Bateen last month.
The hack began in 2014, according to Marriott, a year before the company offered to buy Starwood to create the world's largest hotel operator. The $13.6bn deal closed in September 2016.
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Read more:
[ Marriott data breach: practical advice from a cybersecurity expert ]
[ Marriott hotels cyber attack: privacy of 500 million guests compromised ]
A reformed hacker shares his tips on how to stay safe online
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The company said on its website that it learned of the breach on September 8 when an internal security tool sent an alert about suspicious activity. In its quarterly filing dated November 6, Marriott added a warning about security breaches to its disclosures without providing details on specific attacks, Bloomberg reported.
Some 327 million customer records containing information including passport details, birth dates, addresses, phone numbers and email addresses were exposed, according to the company.
The hackers also accessed payment card data for an undisclosed number of customers, the company said.
Marriott shares plunged on Friday, falling as much as 6 per cent before ending the day 5.6 per cent down, shaving about $2.4 billion off equity value, while investigators in the UK and five states in the US opened inquiries into the cyber breach.
Morgan Stanley analyst Thomas Allen called the huge sell-off in Marriott (MAR) shares “an overreaction”, saying that a 2 to 3 per cent impact would have been more appropriate. Data breaches typically cost $1 per customer in notification and other services, according to Insurance Insider, and Mr Allen estimated potential fines and/or settlements of about $200 million for Marriott. Insurance Insider also reports that sources suggest the company has about $300m of cyber insurance coverage to partially offset losses, Mr Allen said.
“We fell short of what our guests deserve and what we expect of ourselves,” Marriott chief executive Arne Sorenson said on Friday. “We are doing everything we can to support our guests, and using lessons learned to be better moving forward.”
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Rating: 4/5
Company profile
Company: Verity
Date started: May 2021
Founders: Kamal Al-Samarrai, Dina Shoman and Omar Al Sharif
Based: Dubai
Sector: FinTech
Size: four team members
Stage: Intially bootstrapped but recently closed its first pre-seed round of $800,000
Investors: Wamda, VentureSouq, Beyond Capital and regional angel investors
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if you go
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Emirates offer flights to Buenos Aires from Dubai, via Rio De Janeiro from around Dh6,300. emirates.com
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Tangol sell experiences across South America and generally have good access to tickets for most of the big teams in Buenos Aires: Boca Juniors, River Plate, and Independiente. Prices from Dh550 and include pick up and drop off from your hotel in the city. tangol.com
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COMPANY PROFILE
Company name: Revibe
Started: 2022
Founders: Hamza Iraqui and Abdessamad Ben Zakour
Based: UAE
Industry: Refurbished electronics
Funds raised so far: $10m
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How to keep control of your emotions
If your investment decisions are being dictated by emotions such as fear, greed, hope, frustration and boredom, it is time for a rethink, Chris Beauchamp, chief market analyst at online trading platform IG, says.
Greed
Greedy investors trade beyond their means, open more positions than usual or hold on to positions too long to chase an even greater gain. “All too often, they incur a heavy loss and may even wipe out the profit already made.
Tip: Ignore the short-term hype, noise and froth and invest for the long-term plan, based on sound fundamentals.
Fear
The risk of making a loss can cloud decision-making. “This can cause you to close out a position too early, or miss out on a profit by being too afraid to open a trade,” he says.
Tip: Start with a plan, and stick to it. For added security, consider placing stops to reduce any losses and limits to lock in profits.
Hope
While all traders need hope to start trading, excessive optimism can backfire. Too many traders hold on to a losing trade because they believe that it will reverse its trend and become profitable.
Tip: Set realistic goals. Be happy with what you have earned, rather than frustrated by what you could have earned.
Frustration
Traders can get annoyed when the markets have behaved in unexpected ways and generates losses or fails to deliver anticipated gains.
Tip: Accept in advance that asset price movements are completely unpredictable and you will suffer losses at some point. These can be managed, say, by attaching stops and limits to your trades.
Boredom
Too many investors buy and sell because they want something to do. They are trading as entertainment, rather than in the hope of making money. As well as making bad decisions, the extra dealing charges eat into returns.
Tip: Open an online demo account and get your thrills without risking real money.
COMPANY PROFILE
Name: Grubtech
Founders: Mohamed Al Fayed and Mohammed Hammedi
Launched: October 2019
Employees: 50
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Liverpool 4 Brighton and Hove Albion 0
Liverpool: Salah (26'), Lovren (40'), Solanke (53'), Robertson (85')
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