DUBAI // How do I silence a noisy cockerel? Can you guarantee a monkey won't hit me with a stone? Can I get a phone number for Sir Paul McCartney's wife?
These are just a few of the more unusual questions posed to Britain's embassies worldwide, the country's foreign office has revealed.
With more than 50,000 missions worldwide, officials are used to a steady stream of queries about visas and passports - but sometimes they get slightly more off-the-wall pleas for help.
And the British Embassy in Abu Dhabi is no exception.
Someone called the office to enquire whether it was OK to travel with a cake that contained alcohol, while a student asked if he could live at the embassy to develop his English language skills.
One of the embassy's most frequent requests is to give out the dialling code for the UK.
Requests to the British Embassy in Dubai include seeking a letter to help a child find a school placement, and a plea for a birth certificate stating a child was born in the UK because the mother did not want Dubai on the certificate.
"FCO [Foreign and Commonwealth Office] staff help many thousands of British nationals facing serious difficulties around the world every year," said Mark Simmonds, the office's consular affairs minister.
"We also receive more than a million enquiries each year, so it is important that people understand what we can and cannot do to support them when they are abroad.
"We are not in a position to help people make travel arrangements or social plans but we do help those who face real problems abroad."
Consular services are for people who are victims of crime, bereaved families who have lost a loved one abroad, or for Britons who have been arrested or detained, Mr Simmonds explained.
"We aim to continue to focus on supporting those who really need our help in the coming year," he said.
A large number of non-consular enquiries in southern Spain meant the FCO set up a special contact centre in Malaga to handle requests. Since its launch, staff have dealt with 131,211 calls, 39 per cent of which have been lifestyle enquiries.
In the last year, the FCO handled more than a million consular enquiries globally and supported 52,135 Britons in difficulty abroad.
But consular staff regularly receive a large number of enquiries beyond the scope of their duties.
These include a man who required hospital treatment in Cambodia when a monkey hit him with a stone. He demanded help to get compensation and wanted assurances it would not happen again.
Another man asked FCO staff in Rome to translate a phrase for a tattoo he wanted, while consular staff in Beijing were asked to help a woman who had bought a pair of poor-quality football boots.
Consular staff in Kuala Lumpur were asked if they could help pay to send children to an international school, while a man asked officials in Stockholm to check the credentials of a woman he had met online.
Another man asked the consulate in Montreal for information to settle a £1,000 (Dh5,570) wager on the colour of the British passport.
A number of British consulates have been asked to book hotels or to advise on where to watch football matches live on television.
"Our aim is to help staff concentrate on what is important but some of the enquiries we received from British nationals last year were bizarre to say the least," said the head of the FCO contact centre, Steve Jones.
"One customer contacted us to ask if we could provide the name of the watch that the Royal Navy sailors wore between the years 1942 and 1955.
"Some people do not know how the FCO can, and cannot, help Brits abroad."
Research found that 78 per cent of Britons wrongly think the FCO could get them out of jail if arrested, and nearly half of 16 to 24-year-olds do not know what an embassy or consulate does, according to the UK Travel Habits Tracking Research.
amustafa@thenational.ae
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WWE Super ShowDown results
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Mansoor Al Shehail won the 50-man Battle Royal
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COMPANY PROFILE
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ROUTE TO TITLE
Round 1: Beat Leolia Jeanjean 6-1, 6-2
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Final: Beat Jasmine Paolini 6-2, 6-2
The Secret Kingdom
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Stars: Alyla Browne, Alice Parkinson, Sam Everingham
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Other IPL batting records
Most sixes: 292 – Chris Gayle
Most fours: 491 – Gautam Gambhir
Highest individual score: 175 not out – Chris Gayle (for Royal Challengers Bangalore against Pune Warriors in 2013)
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THE SPECS – Honda CR-V Touring AWD
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1). Moussa Sissokho - Newcastle United - £30 million (Dh143m): Flop
2). Roberto Soldado - Valencia - £25m: Flop
3). Erik Lamela - Roma - £25m: Jury still out
4). Son Heung-min - Bayer Leverkusen - £25m: Success
5). Darren Bent - Charlton Athletic - £21m: Flop
6). Vincent Janssen - AZ Alkmaar - £18m: Flop
7). David Bentley - Blackburn Rovers - £18m: Flop
8). Luka Modric - Dynamo Zagreb - £17m: Success
9). Paulinho - Corinthians - £16m: Flop
10). Mousa Dembele - Fulham - £16m: Success
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Sim swap frauds are a form of identity theft.
They involve criminals conning mobile phone operators into issuing them with replacement Sim cards, often by claiming their phone has been lost or stolen
They use the victim's personal details - obtained through criminal methods - to convince such companies of their identity.
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Al Jazira 3 (O Abdulrahman 43', Kenno 82', Mabkhout 90+4')
Al Ain 1 (Laba 39')
Red cards: Bandar Al Ahbabi (Al Ain)
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Dh3.7 million
The estimated cost of Victoria Swarovski’s gem-encrusted Michael Cinco wedding gown
46
The number, in kilograms, that Swarovski’s wedding gown weighed.
1,000
The hours it took to create Cinco’s vermillion petal gown, as seen in his atelier [note, is the one he’s playing with in the corner of a room]
50
How many looks Cinco has created in a new collection to celebrate Ballet Philippines’ 50th birthday
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The hours needed to create the butterfly gown worn by Aishwarya Rai to the 2018 Cannes Film Festival.
1.1 million
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