Passengers can use Emirates' new biometric pathways, which use a mix of facial and iris recognition, to check in, complete immigration and board their flights. Courtesy Emirates
Passengers can use Emirates' new biometric pathways, which use a mix of facial and iris recognition, to check in, complete immigration and board their flights. Courtesy Emirates
Passengers can use Emirates' new biometric pathways, which use a mix of facial and iris recognition, to check in, complete immigration and board their flights. Courtesy Emirates
Passengers can use Emirates' new biometric pathways, which use a mix of facial and iris recognition, to check in, complete immigration and board their flights. Courtesy Emirates

Emirates launches biometric 'paths' at Dubai International Airport to cut queues and human contact


Emma Day
  • English
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Emirates has launched new biometric checks at Dubai International Airport in a bid to create a contact-free travel journey.

The Dubai airline also claims its biometric "path" will help cut down on queues, as passengers will need to undergo fewer document checks.

The touchpoints, which are now open to Emirates passengers travelling from and through Dubai, allow travellers to check-in without having to come face-to-face with airline staff.

The high-tech pathway, which uses a mix of facial and iris recognition, can also be used for immigration, entering the Emirates Lounge and boarding checks.

Emirates says its new biometric path will improve customer flow through the airport, thanks to fewer document checks. Courtesy Emirates
Emirates says its new biometric path will improve customer flow through the airport, thanks to fewer document checks. Courtesy Emirates

The touchpoints are currently only located in limited areas, such as select First, Business and Economy check-in desks in Terminal 3; immigration gates that include a "smart tunnel"; Emirates' premium lounge entrance at concourse B; and select boarding gates.

A pilot phase of the smart tunnel project, whereby passengers can walk through a tunnel and are cleared for immigration using facial recognition technology, is ongoing at the airport.

"Now, it is more vital than before to make use of technology and ... introduce processes that focus not only on fast-tracking customers, but more importantly on health and safety during their travel journey," said Adel Al Redha, Emirates’ chief operating officer.

"The state-of-the-art, contactless biometric path is the latest in a series of initiatives we have introduced to make sure that travelling on Emirates is a seamless journey and gives customers added peace of mind.”

The airline says additional units "will be installed at each touchpoint in the future".

Emirates' safety measures

The biometric gates are the latest initiative from the airline to be rolled out in the wake of the pandemic.

Emirates is also offering free cover for Covid-19 related costs to all travellers on any flight departing between now and Thursday, December 31.

Valid for 31 days from the first sector of each journey, it covers travellers for medical costs, quarantine expenses and repatriation costs if they are diagnosed with the virus when travelling.

All travellers flying with the airline are given complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes.

Emirates paused its commercial passenger flights in March when the UAE closed its airspace to help prevent the spread of the coronavirus. Since then, the Dubai airline has been gradually resuming its network as travel restrictions around the world ease. It is currently operating to almost 70 per cent of its original network.

Click through the gallery below to see which destinations are on Emirates' resumed network:

  • MIDDLE EAST: Amman, Jordan. All images courtesy Unsplash unless otherwise stated
    MIDDLE EAST: Amman, Jordan. All images courtesy Unsplash unless otherwise stated
  • The corniche in Beirut. Lebanon faces its worst financial crisis since 1943. Alamy
    The corniche in Beirut. Lebanon faces its worst financial crisis since 1943. Alamy
  • Bahrain
    Bahrain
  • Tehran, Iran
    Tehran, Iran
  • Kuwait. Unsplash
    Kuwait. Unsplash
  • Basra, Iraq. Unsplash
    Basra, Iraq. Unsplash
  • The Iraq Museum in Baghdad, Iraq. AFP
    The Iraq Museum in Baghdad, Iraq. AFP
  • Dubai, United Arab Emirates. AFP
    Dubai, United Arab Emirates. AFP
  • AUSTRALASIA: Sydney, Australia
    AUSTRALASIA: Sydney, Australia
  • Perth, Australia. Getty Images
    Perth, Australia. Getty Images
  • Brisbane, Australia
    Brisbane, Australia
  • Auckland, New Zealand
    Auckland, New Zealand
  • ASIA: Islamabad, Pakistan. EPA
    ASIA: Islamabad, Pakistan. EPA
  • Colombo, Sri Lanka
    Colombo, Sri Lanka
  • Bangkok, Thailand
    Bangkok, Thailand
  • Peshawar, Pakistan. EPA
    Peshawar, Pakistan. EPA
  • Sialkot, Pakistan. Unsplash
    Sialkot, Pakistan. Unsplash
  • Kabul, Afghanistan
    Kabul, Afghanistan
  • Male, Maldives
    Male, Maldives
  • Lahore, Pakistan
    Lahore, Pakistan
  • Dhaka, Bangladesh.
    Dhaka, Bangladesh.
  • Karachi, Pakistan. EPA
    Karachi, Pakistan. EPA
  • The Seychelles. Unsplash
    The Seychelles. Unsplash
  • EUROPE: Amsterdam, The Netherlands
    EUROPE: Amsterdam, The Netherlands
  • Brussels, Belgium
    Brussels, Belgium
  • Lisbon, Portugal. Unsplash
    Lisbon, Portugal. Unsplash
  • Copenhagen, Denmark
    Copenhagen, Denmark
  • Athens, Greece
    Athens, Greece
  • Geneva, Switzerland
    Geneva, Switzerland
  • Barcelona, Spain
    Barcelona, Spain
  • London, UK
    London, UK
  • Dublin, Ireland
    Dublin, Ireland
  • Glasgow, Scotland
    Glasgow, Scotland
  • Frankfurt, Germany
    Frankfurt, Germany
  • Larnaca, Cyprus. Pictured is Ayia Napa, 45 minutes away.
    Larnaca, Cyprus. Pictured is Ayia Napa, 45 minutes away.
  • Milan, Italy
    Milan, Italy
  • Madrid, Spain
    Madrid, Spain
  • Manchester, UK
    Manchester, UK
  • Paris, France
    Paris, France
  • Munich, Germany
    Munich, Germany
  • Oslo, Norway
    Oslo, Norway
  • Vienna, Austria
    Vienna, Austria
  • Stockholm, Sweden
    Stockholm, Sweden
  • Zurich, Switzerland
    Zurich, Switzerland
  • Prague, Czech Republic
    Prague, Czech Republic
  • Rome, Italy. EPA
    Rome, Italy. EPA
  • FAR EAST: Hanoi, Vietnam
    FAR EAST: Hanoi, Vietnam
  • Ho Chi Minh City, Vietnam
    Ho Chi Minh City, Vietnam
  • Hong Kong.
    Hong Kong.
  • Guangzhou, China.
    Guangzhou, China.
  • Singapore.
    Singapore.
  • Jakarta, Indonesia.
    Jakarta, Indonesia.
  • Osaka, Japan.
    Osaka, Japan.
  • Taipei, Taiwan.
    Taipei, Taiwan.
  • Manila, Philippines.
    Manila, Philippines.
  • Kuala Lumpur, Malaysia.
    Kuala Lumpur, Malaysia.
  • Clark, the Philippines. Getty Images
    Clark, the Philippines. Getty Images
  • Tokyo, Japan
    Tokyo, Japan
  • Pandanon Island, Cebu, Philippines. Unsplash
    Pandanon Island, Cebu, Philippines. Unsplash
  • Seoul, South Korea
    Seoul, South Korea
  • AMERICAS: Washington, US.
    AMERICAS: Washington, US.
  • New York, US
    New York, US
  • Houston, Texas. Unsplash
    Houston, Texas. Unsplash
  • Toronto, Canada
    Toronto, Canada
  • Boston, US
    Boston, US
  • Los Angeles, US
    Los Angeles, US
  • Chicago, US
    Chicago, US
  • Sao Paulo, Brazil.
    Sao Paulo, Brazil.
  • AFRICA: Tunis, Tunisia
    AFRICA: Tunis, Tunisia
  • Cairo, Egypt
    Cairo, Egypt
  • National Park, Nairobi, Kenya. Unsplash
    National Park, Nairobi, Kenya. Unsplash
  • Accra, Ghana. Courtesy Marriott International
    Accra, Ghana. Courtesy Marriott International
  • Addis Ababa, Ethiopia
    Addis Ababa, Ethiopia
  • South Luangwa national park in Zambia.
    South Luangwa national park in Zambia.
  • Dar Es Salaam, Tanzania
    Dar Es Salaam, Tanzania
  • Dakar, Senegal. Reuters
    Dakar, Senegal. Reuters
  • Khartoum, Sudan. Reuters
    Khartoum, Sudan. Reuters
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About Housecall

Date started: July 2020

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