Emirates has won customer loyalty for the quality of its in-flight comforts and services, and its premium lounges. Gabriela Maj / Bloomberg News
Emirates has won customer loyalty for the quality of its in-flight comforts and services, and its premium lounges. Gabriela Maj / Bloomberg News
Emirates has won customer loyalty for the quality of its in-flight comforts and services, and its premium lounges. Gabriela Maj / Bloomberg News
Emirates has won customer loyalty for the quality of its in-flight comforts and services, and its premium lounges. Gabriela Maj / Bloomberg News

Reasons for success lie on many planes


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One of the most difficult things to explain in the airline business is the runaway success of Emirates Airline.

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At a time when the developed world is still reeling from the global downturn, the airline made US$1.5 billion (Dh5.5bn) in profits for the past financial year.

How did it do this when Middle East airlines overall were forecast to collectively make only $700 million? And how did it manage this feat when the other large Gulf carriers have not publicly disclosed any annual profits?

There are many reasons for its success.

One important factor is that, despite all the economic doom and gloom globally, last year was actually a vintage year for airlines.

As confidence returned, pent-up demand that accumulated in the crisis years was unleashed, leading to a big jump in volumes of freight and passengers.

Airlines worldwide delivered profits of $16bn, a huge swing from the $9.4bn in losses estimated for 2009, according to the International Air Transport Association.

And when you are as big as Emirates, which boasts 151 wide-bodied aircraft flying to 111 cities, you are a big boat well placed to be lifted by a rising economic tide.

Emirates is also innovative and wins customer loyalty for the quality of its in-flight comforts and services, and its premium lounges.

Other big international airlines that compare with Emirates in terms of capacity, quality of service and network also fared well. Lufthansa made a €1.1bn (Dh5.76bn) profit last year, while Singapore Airlines produced net income of S$1.1bn (Dh3.25bn).

These are all well-established, mature businesses that are products and beneficiaries of our increasingly connected planet.

Emirates has been around since 1985 and kicked its growth into high gear a decade ago, buying long-haul Boeing 777s and Airbus A380s by the dozen.

By contrast, many of the other Gulf carriers are much younger, and thus still developing their networks to provide the kind of frequency and connectivity required for a profit windfall.

As later entrants to the market, they are also playing a sort of catch-up with Emirates, which has spent heavily promoting itself through sports sponsorships.

In a tribute to its marketing efforts, one Emirates executive says the carrier is popular because it is considered a global company and "not a Middle East airline".

When it comes to Emirates's advantages, an important element is location.

It was the first airline to realise that the Middle East, at the crossroads of continents, was a great place to base a global carrier.

The strategy is to fly to large and medium-sized cities on six continents and optimise transfer traffic. That creates "city pairs" to carry passengers via a single stopover in Dubai, faster and with fewer stopovers than European or Asian airlines.

If a Chinese businessman wants to go to Africa, an Indian national wants to visit family members in Canada, or a French family is planning a holiday in Thailand, there is a decent chance they will choose a Gulf airline.

Another advantage is Dubai. In the Dubai/Sharjah metropolitan area, Emirates can rely on a dynamic home market to draw traders, tourists and business travellers.

But not all of Emirates's profits are from passengers and freight. The airline actually has two dozen subsidiary companies including cafes, hotels and food and beverage distributors that contribute nearly 10 per cent of profits - or for last year, nearly $150m.

Many are monopolies, such as its catering unit, which provides meals for all airlines at Dubai International Airport. By contrast, these lucrative services are run by airport operators, not the flag carrier, at other Gulf hubs.

However, most of its profits comes from airline operations. The UAE is also a low-cost centre in the airline world, thanks to its cheap, imported labour and the absence of corporate taxes.

The airline has some of the biggest planes in the market and flies them a long way. That is ideal for a carrier as it lowers costs, and Emirates has some of the lowest unit costs in the business.

There are other advantages, including access to finance through export credit-backed deals that European airlines were barred from accessing for many years.

Then there is the commitment of the Dubai Government to do everything in its power to help Emirates succeed, including the building of billion-dollar terminals solely for the airline and allowing flights through the night.

This year may be tougher for Emirates, as jet fuel prices remain high, regional unrest continues and demand for air travel worldwide is expected to slow down.

But there is still a large part of the globe that remains unconquered for Emirates.

Royal Bank of Scotland concluded in a recent report that it was "surprisingly easy" to identify viable routes for the 90 new A380 superjumbos that Emirates already has on order.

The specs

Engine: 2.0-litre 4-cylinder turbo

Power: 240hp at 5,500rpm

Torque: 390Nm at 3,000rpm

Transmission: eight-speed auto

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Terminal High Altitude Area Defense (THAAD)

What is THAAD?

It is considered to be the US' most superior missile defence system.

Production:

It was first created in 2008.

Speed:

THAAD missiles can travel at over Mach 8, so fast that it is hypersonic.

Abilities:

THAAD is designed to take out projectiles, namely ballistic missiles, as they are on their downward trajectory towards their target, otherwise known as the "terminal phase".

Purpose:

To protect high-value strategic sites, such as airfields or population centres.

Range:

THAAD can target projectiles both inside and outside of the Earth's atmosphere, at an altitude of 93 miles above the Earth's surface.

Creators:

Lockheed Martin was originally granted the contract to develop the system in 1992. Defence company Raytheon sub-contracts to develop other major parts of the system, such as ground-based radar.

UAE and THAAD:

In 2011, the UAE became the first country outside of the US to buy two THAAD missile defence systems. It then deployed them in 2016, becoming the first Gulf country to do so.

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Where to donate in the UAE

The Emirates Charity Portal

You can donate to several registered charities through a “donation catalogue”. The use of the donation is quite specific, such as buying a fan for a poor family in Niger for Dh130.

The General Authority of Islamic Affairs & Endowments

The site has an e-donation service accepting debit card, credit card or e-Dirham, an electronic payment tool developed by the Ministry of Finance and First Abu Dhabi Bank.

Al Noor Special Needs Centre

You can donate online or order Smiles n’ Stuff products handcrafted by Al Noor students. The centre publishes a wish list of extras needed, starting at Dh500.

Beit Al Khair Society

Beit Al Khair Society has the motto “From – and to – the UAE,” with donations going towards the neediest in the country. Its website has a list of physical donation sites, but people can also contribute money by SMS, bank transfer and through the hotline 800-22554.

Dar Al Ber Society

Dar Al Ber Society, which has charity projects in 39 countries, accept cash payments, money transfers or SMS donations. Its donation hotline is 800-79.

Dubai Cares

Dubai Cares provides several options for individuals and companies to donate, including online, through banks, at retail outlets, via phone and by purchasing Dubai Cares branded merchandise. It is currently running a campaign called Bookings 2030, which allows people to help change the future of six underprivileged children and young people.

Emirates Airline Foundation

Those who travel on Emirates have undoubtedly seen the little donation envelopes in the seat pockets. But the foundation also accepts donations online and in the form of Skywards Miles. Donated miles are used to sponsor travel for doctors, surgeons, engineers and other professionals volunteering on humanitarian missions around the world.

Emirates Red Crescent

On the Emirates Red Crescent website you can choose between 35 different purposes for your donation, such as providing food for fasters, supporting debtors and contributing to a refugee women fund. It also has a list of bank accounts for each donation type.

Gulf for Good

Gulf for Good raises funds for partner charity projects through challenges, like climbing Kilimanjaro and cycling through Thailand. This year’s projects are in partnership with Street Child Nepal, Larchfield Kids, the Foundation for African Empowerment and SOS Children's Villages. Since 2001, the organisation has raised more than $3.5 million (Dh12.8m) in support of over 50 children’s charities.

Noor Dubai Foundation

Sheikh Mohammed bin Rashid Al Maktoum launched the Noor Dubai Foundation a decade ago with the aim of eliminating all forms of preventable blindness globally. You can donate Dh50 to support mobile eye camps by texting the word “Noor” to 4565 (Etisalat) or 4849 (du).