About 25 per cent of UAE employers said they are seeking to fill customer service representative positions within the next three months. Photo: Rich-Joseph Facun / The National
About 25 per cent of UAE employers said they are seeking to fill customer service representative positions within the next three months. Photo: Rich-Joseph Facun / The National
About 25 per cent of UAE employers said they are seeking to fill customer service representative positions within the next three months. Photo: Rich-Joseph Facun / The National
About 25 per cent of UAE employers said they are seeking to fill customer service representative positions within the next three months. Photo: Rich-Joseph Facun / The National

UAE companies increase hiring plans as labour market improves, survey finds


Deepthi Nair
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Related – UAE Salary Guide 2021: How much should you be earning?

About 72 per cent of UAE companies plan to hire new employees within the next year as the labour market improves following pandemic-induced job redundancies and salary cuts, according to a new survey.

The top industries looking to hire new employees in the next three months are healthcare and medical services at 66 per cent, human resources (65 per cent) and consumer goods/FMCG (64 per cent), the employment index survey from jobs site Bayt.com and market research agency YouGov showed.

The survey polled 1,027 recruiters and businesses in the Mena region, including the UAE, Saudi Arabia, Lebanon, Jordan and Egypt, from July 4 to August 24.

The global jobs market, which was badly affected during the Covid-19 pandemic, is showing signs of recovery as economies reopen. Job listings in the UAE have also increased amid an economic rebound and as Dubai gears up to host Expo 2020.

About 45 per cent of UAE companies that plan to hire in the next three months will recruit people for a maximum of five roles, while 25 per cent are looking to fill six to 10 positions, the survey found.

“The Mena region offers a host of job opportunities for various industries and career levels,” Ola Haddad, director of human resources at Bayt.com, said.

“The Mena region continues to evolve and transform, affecting the volume and quality of employment opportunities, as well as the factors that are crucial in attracting and retaining top talent.”

More than half of all jobseekers in the UAE are considering switching industries in the next few months as new career opportunities open up in sectors such as healthcare, engineering and banking, a separate survey by Bayt.com and YouGov showed last month.

About 25 per cent of UAE employers said they are seeking to fill customer service representative positions within the next three months, while 19 per cent of companies are also looking to hire sales executives in the same time frame, followed by HR managers and receptionists on 17 per cent, the new survey found.

Meanwhile, 52 per cent of UAE employers are looking for employees with good communication skills in English and Arabic, 48 per cent are seeking team players, 43 per cent want to hire people with good leadership skills and 37 per cent said the ability to work under pressure was important.

The most sought-after academic qualifications among employers in the UAE include business management at 34 per cent, followed by engineering on 28 per cent and information technology at 17 per cent, the survey added.

About 38 per cent of employers said they are looking to hire candidates with managerial experience, while 31 per cent want candidates with mid-level experience and 24 per cent are searching for sales and marketing specialists.

At 88 per cent, the healthcare and medical services sector ranked as the top industry looking to hire in the next year. This was followed by commerce, trade and retail at 83 per cent and human resources at 74 per cent.

The industries that attract or retain top talent in the UAE include the IT, internet and e-commerce sector at 30 per cent, followed by advertising, marketing and public relations on 28 per cent, and healthcare and medical services with 28 per cent, the poll found.

At 30 per cent, banking and finance ranked as the industry that attracted the most Emirati talent, while 32 per cent said the IT, internet and e-commerce sector attracted the most graduate talent. Meanwhile, banking and finance emerged as the industry that attracts the most female talent in the UAE, survey results showed.

“The Middle East Job Index Survey … helps candidates gain an understanding of the current state of the employment sphere in the region,” Zafar Shah, research director at YouGov, said.

“This helps them determine their position in the current job market and also reflects the sentiment and outlook of businesses operating in the region’s key industries.”

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THE BIO: Martin Van Almsick

Hometown: Cologne, Germany

Family: Wife Hanan Ahmed and their three children, Marrah (23), Tibijan (19), Amon (13)

Favourite dessert: Umm Ali with dark camel milk chocolate flakes

Favourite hobby: Football

Breakfast routine: a tall glass of camel milk

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UPI facts

More than 2.2 million Indian tourists arrived in UAE in 2023
More than 3.5 million Indians reside in UAE
Indian tourists can make purchases in UAE using rupee accounts in India through QR-code-based UPI real-time payment systems
Indian residents in UAE can use their non-resident NRO and NRE accounts held in Indian banks linked to a UAE mobile number for UPI transactions

Ten tax points to be aware of in 2026

1. Domestic VAT refund amendments: request your refund within five years

If a business does not apply for the refund on time, they lose their credit.

2. E-invoicing in the UAE

Businesses should continue preparing for the implementation of e-invoicing in the UAE, with 2026 a preparation and transition period ahead of phased mandatory adoption. 

3. More tax audits

Tax authorities are increasingly using data already available across multiple filings to identify audit risks. 

4. More beneficial VAT and excise tax penalty regime

Tax disputes are expected to become more frequent and more structured, with clearer administrative objection and appeal processes. The UAE has adopted a new penalty regime for VAT and excise disputes, which now mirrors the penalty regime for corporate tax.

5. Greater emphasis on statutory audit

There is a greater need for the accuracy of financial statements. The International Financial Reporting Standards standards need to be strictly adhered to and, as a result, the quality of the audits will need to increase.

6. Further transfer pricing enforcement

Transfer pricing enforcement, which refers to the practice of establishing prices for internal transactions between related entities, is expected to broaden in scope. The UAE will shortly open the possibility to negotiate advance pricing agreements, or essentially rulings for transfer pricing purposes. 

7. Limited time periods for audits

Recent amendments also introduce a default five-year limitation period for tax audits and assessments, subject to specific statutory exceptions. While the standard audit and assessment period is five years, this may be extended to up to 15 years in cases involving fraud or tax evasion. 

8. Pillar 2 implementation 

Many multinational groups will begin to feel the practical effect of the Domestic Minimum Top-Up Tax (DMTT), the UAE's implementation of the OECD’s global minimum tax under Pillar 2. While the rules apply for financial years starting on or after January 1, 2025, it is 2026 that marks the transition to an operational phase.

9. Reduced compliance obligations for imported goods and services

Businesses that apply the reverse-charge mechanism for VAT purposes in the UAE may benefit from reduced compliance obligations. 

10. Substance and CbC reporting focus

Tax authorities are expected to continue strengthening the enforcement of economic substance and Country-by-Country (CbC) reporting frameworks. In the UAE, these regimes are increasingly being used as risk-assessment tools, providing tax authorities with a comprehensive view of multinational groups’ global footprints and enabling them to assess whether profits are aligned with real economic activity. 

Contributed by Thomas Vanhee and Hend Rashwan, Aurifer

WOMAN AND CHILD

Director: Saeed Roustaee

Starring: Parinaz Izadyar, Payman Maadi

Rating: 4/5

Updated: September 27, 2021, 12:01 AM