UAE residents' 10 favourite travel and tourism brands in 2022: Emirates tops the list


Hayley Skirka
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Emirates has topped YouGov's UAE Travel and Tourism Rankings for 2022.

The Dubai airline scored the highest in the Brand Index, which measures public perception of travel and tourism brands among UAE residents. The list ranks residents' approval of brands, but is not limited to UAE companies.

Emirates tops the list from global public opinion and data company YouGov, with an Impression score of 63.3.

The airline responded to travel demand in 2021 by rebuilding its network to 90 per cent of its pre-pandemic coverage, as countries eased Covid-19 related travel restrictions.

The airline's health and safety measures and extension of tier status for frequent flyers also helped boost its score to a record high. The UAE airline's impressive ranking was also second-highest globally for airlines — behind only Garuda Indonesia.

Top 10 UAE Travel and Tourism brands in 2022

Dubai's Burj Al Arab was the top-ranked hotel in the UAE, according to YouGov. AFP
Dubai's Burj Al Arab was the top-ranked hotel in the UAE, according to YouGov. AFP
  1. Emirates
  2. Etihad Airways
  3. Burj Al Arab
  4. Atlantis, The Palm
  5. Hilton
  6. Jumeirah
  7. Emirates Palace
  8. Marriott
  9. Rotana
  10. Qatar Airways

Etihad Airways, the national airline of the UAE, scored second in the rankings with a score of 40.5. The Abu Dhabi airline took the global pandemic seriously, and was the first in the world to insist passengers flying to any destination must have a negative PCR test. Etihad has also started to ramp up operations again.

Dubai's only “seven-star” hotel is third in the rankings. The sail-shaped Burj Al Arab hotel remains a key part of the city's skyline and scored 32.6 in the rankings. For the first time last year, the hotel opened its doors to non-guests in 2021 with tours of the property's highlights, something that has likely helped strengthen its positive impression for people in the UAE.

The remainder of the list is dominated by hotels and resort brands, with family favourite Atlantis, The Palm in fourth place, and Emirates Palace in Abu Dhabi in seventh place. Hilton, Jumeirah, Marriott and Rotana brands rank in the top 10, which is rounded out by Qatar Airways — the flag carrier in the nearby Gulf country — picked by UAE residents for being the most improved brand.

Emirates also topped YouGov's UAE Best Buzz list for 2021 earlier this month, beating out the likes of Apple and iPhone.

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Children who witnessed blood bath want to help others

Aged just 11, Khulood Al Najjar’s daughter, Nora, bravely attempted to fight off Philip Spence. Her finger was injured when she put her hand in between the claw hammer and her mother’s head.

As a vital witness, she was forced to relive the ordeal by police who needed to identify the attacker and ensure he was found guilty.

Now aged 16, Nora has decided she wants to dedicate her career to helping other victims of crime.

“It was very horrible for her. She saw her mum, dying, just next to her eyes. But now she just wants to go forward,” said Khulood, speaking about how her eldest daughter was dealing with the trauma of the incident five years ago. “She is saying, 'mama, I want to be a lawyer, I want to help people achieve justice'.”

Khulood’s youngest daughter, Fatima, was seven at the time of the attack and attempted to help paramedics responding to the incident.

“Now she wants to be a maxillofacial doctor,” Khulood said. “She said to me ‘it is because a maxillofacial doctor returned your face, mama’. Now she wants to help people see themselves in the mirror again.”

Khulood’s son, Saeed, was nine in 2014 and slept through the attack. While he did not witness the trauma, this made it more difficult for him to understand what had happened. He has ambitions to become an engineer.

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Updated: February 16, 2022, 2:31 PM