Heathrow boss says travel chaos could last ‘up to 18 months’

Strikes by Ryanair and easyJet crews are expected to hit travel at Gatwick on Wednesday

Picture taken with permission from the Twitter feed of Diego Garcia Rodriguez of queues to enter security at London's Gatwick Airport on Tuesday. PA

Passengers queue to check-in for a Qatar Airways flight at Heathrow Airport. The UK transport secretary has rejected calls for an emergency visa for aviation workers, industry bosses have claimed. PA

Long queues at Heathrow. The aviation industry is struggling to recruit staff after waves of layoffs during the Covid-19 pandemic. Getty

Transport Secretary Grant Shapps said airlines and operators had 'seriously oversold flights and holidays' relative to their capacity to deliver. Getty

Queues at Gatwick. Hundreds of flights from Britain are being cancelled by airlines and travel companies. PA

Holidaymakers across the UK face continuing travel disruption, such as here a Gatwick. EPA

Chaos at Gatwick. EPA

Heathrow Airport’s boss says travellers should be braced for up to 18 months of chaos because it may take the aviation sector that long to recover from the Covid-19 pandemic.

His stark warning came as long queues and travel misery continued at Gatwick Airport on Wednesday morning after a week and a half of setbacks and flight cancellations.

Strikes called by Italian trade unions are likely to cause further issues for travellers, as crews from airlines including Ryanair, easyJet and Crewlink are expected to walk out for four hours from 10am until 2pm.

More than 230 flights scheduled for Wednesday will be cancelled as a result of the strike action, Italian media reported, with travellers heading to and from Gatwick set to be affected.

A chronic lack of airport and airline staff caused misery for passengers at UK airports in recent months, with the problems exacerbated last week during the school half-term holiday.

Thousands of travellers are stranded overseas after their flights back to Britain were cancelled by airlines struggling to cope with a sudden increase in demand for travel.

John Holland-Kaye, Heathrow’s chief executive, said the chaotic scenes blighting airports could drag on. “I think it will take 12 to 18 months for the aviation sector to fully recover capacity, so we will have to really carefully manage supply and demand,” he told the Financial Times’ Global Boardroom conference.

Passengers queue for check-in at Heathrow Airport's Terminal 5. PA

Tens of thousands of people employed in the aviation industry were laid off during the coronavirus crisis as travel restrictions brought most flights to a halt. Airports and airlines are now racing to recruit, hire and train new staff to cope with the travel boom. The wait for security clearances for incoming employees is holding back many employers in the industry when it comes to getting new recruits started on the job.

Mr Holland-Kaye called on government ministers to help ease the pressure on the sector by relaxing rules around security background and employment history checks for new staff.

Heathrow has instructed airlines to artificially limit the number of passengers on flights for the next two months to avoid possibly dangerous overcrowding at Terminal 5.

The UK’s busiest airport will reduce the number of passengers travelling through T5, the largest terminal at Heathrow, by as many as 1,200 people an hour between 5am and 6pm.

Gatwick, meanwhile, has been hit by upheaval in recent days caused by a dash to head abroad.

One traveller , Duncan, reported “longish queues at Gatwick” this morning but said lines were “moving quickly”.

Another passenger with the Twitter handle Calzoid68 said he had endured a “disastrous day” at Gatwick on Tuesday.

“No baggage handlers, no one to refuel plane, five-hour delay, all food outlets [had] massive queues and reduced choice,” he said. The disgruntled traveller also said he and his fellow passengers were forced to sit on their plane for an hour and an half “without moving” before take-off.

“Total disaster and it’s only going to get worse,” he said.

Passenger concerns over travel chaos have also been manifesting online. Analysis of Google search data revealed that searches for ‘cancel my flight’ rose 163 per cent in the UK in the days between May 22 and June 4, while searches for ‘refund my flight’ have risen 137 per cent.

Huw Merriman, chairman of the Transport Select Committee in the House of Commons, said the Conservative-led government should have taken action to prevent disruption at airports and called the current situation a “perfect storm” over staffing.

“I think there’s been a failure to understand that you can’t just flick a switch and expect the aviation industry to restart,” the Tory MP told BBC Radio 4’s Today programme.

“They only had the full go-ahead on March 18. There’s a requirement for them to operate 70 per cent of their slots, otherwise they could lose them.

“So, effectively, the government and parliament have told them to restart at those levels, but it can take three months to get staff recruited and through the vetting process.

“As a result, you’ve got the perfect storm where you haven’t got enough staff in a job market where people are already worried about the future of aviation because they’ve lost jobs and it’s been start-stop, and also where you’ve got record unemployment levels of 1.2 million job vacancies.”

The boss of Cornwall Airport in Newquay admitted the industry should have been better prepared to prevent travel chaos, but is optimistic that the situation will improve in time for summer getaways.

“We should have planned better, we should have understood that the peak would come back, particularly this summer, but it came back earlier than people anticipated,” Tim Jeans told BBC Radio 4’s Today programme:

He said that some airlines, airports and ground handlers “have, frankly, been caught out”.

The problems blighting air travel coincide with increasing uncertainty around rail travel in the UK. Strikes by thousands of staff on the London Underground network this week forced many people to work from home and caused countless others to be late for work and school.

Further strikes by rail workers in the UK are on the cards for June 21, 23 and 25.

Heathrow through the years - in pictures

Heathrow Airport in London, the UK's busiest, has been a travel hub for decades. Here The National takes a look back at Heathrow through the years. All photos: Getty Images

An Airco De Havilland biplane of the British airline, Aircraft Transport and Travel Limited, about to leave on the company’s inaugural flight from Hounslow Heath Aerodrome, later known as Heathrow, to Le Bourget, Paris, in August 1919

Waterlogged runways at London Airport - Heathrow's original name - one week before it became Britain's main aerial gateway to the US in 1946

The new BOAC maintenance headquarters at London Airport circa 1955

The air traffic control room at the airport's new terminal in 1955

US film star Marilyn Monroe with her husband, playwright Arthur Miller, after arriving at the airport in July 1956

An aerial view showing the runways in 1958

The arrivals and departures board in 1960

A new airport gift shop, selling items by Chanel, Wedgwood and Pringle of Scotland, in 1961

The Queen's Building and the No. 1 Building Europa at Heathrow in 1965

The Beatles leave Heathrow for Salzburg in Austria, to resume filming of the movie Help!, in 1965

Passenger terminal gates at Heathrow in 1966

Keith Granville, managing director of BOAC, holding up a model of the Boeing 747 jet, with the new aircraft hangars under construction in the background, at Heathrow in 1969

An aerial view of Heathrow in 1970

Passengers boarding the first BOAC Jumbo Jet 747 used for a commercial flight, from London Heathrow to New York, in 1971

Passengers going through the departure lounge at Heathrow in 1973

Concorde takes off from Heathrow on her first commercial flight for British Airways in 1976

Men at work finalising the Heathrow Central underground station before its opening in 1977

Queen Elizabeth II passing though the Tube gates at Heathrow Central station on its opening in 1977

An aerial view of Heathrow in 1978

Passengers waiting near a departures board in 1979

Holidaymakers waiting in the departure lounge at Terminal 3 of Heathrow in 1981

British Airways employees protesting at Heathrow in 1984

Passengers and staff observe a silence in Heathrow's Terminal One to mark the beginning of the funeral of Diana, Princess of Wales, in 1997

Rower Steve Redgrave at Heathrow with daughters Sophie and Natalie and son Zak after returning from the Sydney 2000 Olympic Games with his gold medal

Spectators watch the last Concorde land at Heathrow in 2003

Fans surround the coach carrying the England rugby team at Heathrow, as they arrived from Sydney after winning the World Cup in 2003

Heathrow's Terminal 2 in 2004

Passengers queue to check in at Terminal 1 of Heathrow Airport during the Christmas 2006 and New Year period

Passengers wait at Terminal 1 on August 10, 2006, after airport security was raised to critical when a terrorist plot to blow up planes in mid-flight from the UK to the US was disrupted by police

Planes queueing to take off at Heathrow in 2007

The new Terminal 5 at Heathrow in 2008

Aircraft at Heathrow Airport in front of the London skyline in 2016

Members of Team GB arrive from Rio de Janeiro at Heathrow, after returning from the 2016 Olympics, which saw Great Britain's strongest performance at the Games in over a century

A composite photo shows planes taking off from Heathrow in November 2016. Forty-two planes were captured between 10.17am and 11.17am and a montage was created from those single images

Items are arranged during an auction preview at Heathrow in 2018. The contents of Terminal 1, which closed in 2015, were being sold

An airline passenger wearing a face mask pushes her bags through Heathrow's Terminal 5 during the coronavirus pandemic in 2020

British Airways employees welcome Olympians returning from the Tokyo Olympics in 2021

Travellers wait in a long queue to pass through the security check in 2022