Q: Can I ask for a refund from a personal trainer who I feel has not been good enough? Most ask for payment in advance. What options do I have for getting my money back if the sessions were not good?
A: The trainer must provide service in accordance with standards agreed between parties before a contractual agreement. So, you have to set the standards in the beginning and compare between the services agreed upon and the standard of service you received. If such services are not provided in a correct way, then the customer may ask for a full refund. However, such a matter is not easy to prove, as the matter is related to unwritten facts about the service and how it was provided.
Q: What can I do if an online retailer in the UAE is refusing to refund a purchase? And would I be protected under UAE law if I bought something from an international online retailer?
A: We have to differentiate between two things. Firstly, purchases from an online retail store based outside the country are not subject to UAE consumer-protection laws. All UAE retailers, suppliers or traders are subject to the consumer protection laws. If goods were purchased from a UAE store refunds are available in two events: a) discovery of a faulty product; b) the supplied product was of a different description than the one ordered.
Q: Some stores have signs saying 'no refunds' or 'no refunds on sale days', but is this legal? Are stores permitted to have this policy?
A: In accordance with Article 5 of Law No 24 of 2006, refunds or exchange of products are an available remedy in the event of a faulty product or a product supplied with a different description. All stores are required to comply with the local UAE consumer-protection laws. However there are some products that cannot be exchanged because of their nature.
If you have a question for Mr Elhais, email newsdesk@thenational.ae with the subject line 'Consumer Q&A'.
Farasan Boat: 128km Away from Anchorage
Director: Mowaffaq Alobaid
Stars: Abdulaziz Almadhi, Mohammed Al Akkasi, Ali Al Suhaibani
Rating: 4/5
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Gulf Under 19s final
Dubai College A 50-12 Dubai College B
What is graphene?
Graphene is extracted from graphite and is made up of pure carbon.
It is 200 times more resistant than steel and five times lighter than aluminum.
It conducts electricity better than any other material at room temperature.
It is thought that graphene could boost the useful life of batteries by 10 per cent.
Graphene can also detect cancer cells in the early stages of the disease.
The material was first discovered when Andre Geim and Konstantin Novoselov were 'playing' with graphite at the University of Manchester in 2004.
Sole survivors
- Cecelia Crocker was on board Northwest Airlines Flight 255 in 1987 when it crashed in Detroit, killing 154 people, including her parents and brother. The plane had hit a light pole on take off
- George Lamson Jr, from Minnesota, was on a Galaxy Airlines flight that crashed in Reno in 1985, killing 68 people. His entire seat was launched out of the plane
- Bahia Bakari, then 12, survived when a Yemenia Airways flight crashed near the Comoros in 2009, killing 152. She was found clinging to wreckage after floating in the ocean for 13 hours.
- Jim Polehinke was the co-pilot and sole survivor of a 2006 Comair flight that crashed in Lexington, Kentucky, killing 49.
Learn more about Qasr Al Hosn
In 2013, The National's History Project went beyond the walls to see what life was like living in Abu Dhabi's fabled fort:
New UK refugee system
- A new “core protection” for refugees moving from permanent to a more basic, temporary protection
- Shortened leave to remain - refugees will receive 30 months instead of five years
- A longer path to settlement with no indefinite settled status until a refugee has spent 20 years in Britain
- To encourage refugees to integrate the government will encourage them to out of the core protection route wherever possible.
- Under core protection there will be no automatic right to family reunion
- Refugees will have a reduced right to public funds
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In Search of Mary Shelley: The Girl Who Wrote Frankenstein
By Fiona Sampson
Profile
TICKETS
For tickets for the two-day Maharlika Pilipinas Basketball League (MPBL) event, entitled Dubai Invasion 2019, on September 27 and 28 go to www.meraticket.com.
