Q: If I take my children to a movie that has been rated as suitable for children but I find the film's content unsuitable, is the company obliged to refund my money
?
A: The censorship board of the UAE rates the film in accordance with the standards set by it. As long as your children are watching film approved by the board then there is no breach of law. If you find content of the film unsuitable for your children then you have the right to leave the cinema.
Q: If a person was mistreated by sales employees, is there any action that can be taken?
A: You may have recourse to a criminal action in the event of insults, harassment or abuse. You may file a police complaint against an employee if he/she insulted, abused or harassed you in a shop. To establish a legitimate criminal action you have to provide evidence to support your allegations. If the the salesperson's behaviour cannot be considered a criminal action, you can complain to the shop management.
Q: If a person rented a house for a year and after few weeks found out that the neighbourhood was very noisy and decided to leave, can he or she cancel the contract and get their money back?
A: All tenants are required to sign a tenancy contract while renting a property. You cannot blame your landlord for the faults of the neighbours. Tenancy laws will hold the landlord accountable only for faults caused directly by him/her. You can, however, sue the neighbours because they are disturbing you.
If you have a question for our lawyer, please email it to newsdesk@thenational.ae with the subject line 'Consumer Q&A'.
