The world of work is undergoing great change because of the coronavirus pandemic, leaving millions unemployed and others placed on furlough.
More people are working from home or waiting to restart their business when life returns to some form of normality.
But when people do get back to the workplace, what will it look like?
The McKinsey Global Institute, the research arm of management consultants McKinsey, released a report this week that tries to answer this question.
We expect the largest negative impact of the pandemic to fall on workers in food service and customer sales and service
Instead of considering types of jobs by sector, the company grouped 800 occupations according to how many interactions with other people they involved and assessed how they might be affected.
The report looked at eight countries accounting for half the world’s workforce – China, France, Germany, India, Japan, Spain, the UK and the US.
Here we look at the workplace changes that might be here to stay.
Which sector was hardest hit by coronavirus?
Up to 100 million workers – one in every 16 – in the eight countries featured are likely to have to look not just for new jobs, but new occupations.
In advanced economies, a quarter more people will have to change their field of work than predicted before the pandemic, with “a markedly different mix of occupations” emerging.
“We expect the largest negative impact of the pandemic to fall on workers in food service and customer sales and service roles, as well as less-skilled office support roles,” McKinsey said.
Meanwhile, there will be more warehousing and transport jobs, thanks in part to a growth in e-commerce. But this will not cancel out losses of other low-wage jobs.
McKinsey also forecasts a lasting increase in the number of independent workers – with the "gig economy" accounting for a greater share of the workforce.
Which jobs are most at risk during the pandemic?
- On-site customer interaction
- Leisure and travel
- Computer-based office work
- Indoor production and warehousing
McKinsey claims four types of close-proximity job – indoor production and warehousing, computerised office work, leisure and travel venues (which includes hotels and restaurants) and on-site customer interaction (including retail and hospitality) – are experiencing the most upheaval, in the short and long-term.
"Other work arenas, such as medical care and personal care with high levels of physical proximity, may also see less change because of the nature of the occupations," according to the report.
Tough times for sandwich shops
With more employees working from home, city centres are likely to face permanent reductions in the amount of trade, affecting sandwich shops, coffee shops and other outlets. There will also be less demand for transport services aimed at commuters.
McKinsey forecasts that the work-from-home trend will also have knock-on consequences on where people live and companies base themselves as they “shift out of large cities into suburbs and small cities”.
With face-to-face meetings no longer as important, thanks to the rise of video-conferencing, business travel is forecast to be one fifth lower than before the pandemic, which will hit the aviation industry hard, especially as, McKinsey notes, business travel is particularly lucrative.
What jobs will be lost to automation and artificial intelligence?
McKinsey reports that many companies stepped up investments in automation in factories, warehouses and call centres during the pandemic.
This was driven by increased demand in certain sectors and the need to reduce employee density to prevent coronavirus transmission.
Two thirds of senior executives polled by McKinsey in mid-2020 reported that they were investing more in AI and automation – a trend forecast to continue.
“Companies have enlisted automation and AI to cope with Covid-19 disruptions and may accelerate adoption in the years ahead, putting more robots in manufacturing plants and warehouses and adding self-service customer kiosks and service robots in customer interaction arenas,” the report said.
How many people will continue to work from home?
While the numbers working remotely may tail off once the effects of the pandemic wane, they are expected to remain much higher than before the coronavirus emerged.
McKinsey estimates that one fifth to one quarter of the workforce in the most advanced economies could work from home between three and five days a week.
“This represents four to five times more remote work than before the pandemic,” the company said.
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Gallery: UAE salary guide 2021
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Heavily-sugared soft drinks slip through the tax net
Some popular drinks with high levels of sugar and caffeine have slipped through the fizz drink tax loophole, as they are not carbonated or classed as an energy drink.
Arizona Iced Tea with lemon is one of those beverages, with one 240 millilitre serving offering up 23 grams of sugar - about six teaspoons.
A 680ml can of Arizona Iced Tea costs just Dh6.
Most sports drinks sold in supermarkets were found to contain, on average, five teaspoons of sugar in a 500ml bottle.
Benefits of first-time home buyers' scheme
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- DLD registration fee can be paid through banks or credit cards at zero interest rates
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How green is the expo nursery?
Some 400,000 shrubs and 13,000 trees in the on-site nursery
An additional 450,000 shrubs and 4,000 trees to be delivered in the months leading up to the expo
Ghaf, date palm, acacia arabica, acacia tortilis, vitex or sage, techoma and the salvadora are just some heat tolerant native plants in the nursery
Approximately 340 species of shrubs and trees selected for diverse landscape
The nursery team works exclusively with organic fertilisers and pesticides
All shrubs and trees supplied by Dubai Municipality
Most sourced from farms, nurseries across the country
Plants and trees are re-potted when they arrive at nursery to give them room to grow
Some mature trees are in open areas or planted within the expo site
Green waste is recycled as compost
Treated sewage effluent supplied by Dubai Municipality is used to meet the majority of the nursery’s irrigation needs
Construction workforce peaked at 40,000 workers
About 65,000 people have signed up to volunteer
Main themes of expo is ‘Connecting Minds, Creating the Future’ and three subthemes of opportunity, mobility and sustainability.
Expo 2020 Dubai to open in October 2020 and run for six months
Some of Darwish's last words
"They see their tomorrows slipping out of their reach. And though it seems to them that everything outside this reality is heaven, yet they do not want to go to that heaven. They stay, because they are afflicted with hope." - Mahmoud Darwish, to attendees of the Palestine Festival of Literature, 2008
His life in brief: Born in a village near Galilee, he lived in exile for most of his life and started writing poetry after high school. He was arrested several times by Israel for what were deemed to be inciteful poems. Most of his work focused on the love and yearning for his homeland, and he was regarded the Palestinian poet of resistance. Over the course of his life, he published more than 30 poetry collections and books of prose, with his work translated into more than 20 languages. Many of his poems were set to music by Arab composers, most significantly Marcel Khalife. Darwish died on August 9, 2008 after undergoing heart surgery in the United States. He was later buried in Ramallah where a shrine was erected in his honour.
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It's up to you to go green
Nils El Accad, chief executive and owner of Organic Foods and Café, says going green is about “lifestyle and attitude” rather than a “money change”; people need to plan ahead to fill water bottles in advance and take their own bags to the supermarket, he says.
“People always want someone else to do the work; it doesn’t work like that,” he adds. “The first step: you have to consciously make that decision and change.”
When he gets a takeaway, says Mr El Accad, he takes his own glass jars instead of accepting disposable aluminium containers, paper napkins and plastic tubs, cutlery and bags from restaurants.
He also plants his own crops and herbs at home and at the Sheikh Zayed store, from basil and rosemary to beans, squashes and papayas. “If you’re going to water anything, better it be tomatoes and cucumbers, something edible, than grass,” he says.
“All this throwaway plastic - cups, bottles, forks - has to go first,” says Mr El Accad, who has banned all disposable straws, whether plastic or even paper, from the café chain.
One of the latest changes he has implemented at his stores is to offer refills of liquid laundry detergent, to save plastic. The two brands Organic Foods stocks, Organic Larder and Sonnett, are both “triple-certified - you could eat the product”.
The Organic Larder detergent will soon be delivered in 200-litre metal oil drums before being decanted into 20-litre containers in-store.
Customers can refill their bottles at least 30 times before they start to degrade, he says. Organic Larder costs Dh35.75 for one litre and Dh62 for 2.75 litres and refills will cost 15 to 20 per cent less, Mr El Accad says.
But while there are savings to be had, going green tends to come with upfront costs and extra work and planning. Are we ready to refill bottles rather than throw them away? “You have to change,” says Mr El Accad. “I can only make it available.”
KILLING OF QASSEM SULEIMANI
The five pillars of Islam
1. Fasting
2. Prayer
3. Hajj
4. Shahada
5. Zakat
Mercer, the investment consulting arm of US services company Marsh & McLennan, expects its wealth division to at least double its assets under management (AUM) in the Middle East as wealth in the region continues to grow despite economic headwinds, a company official said.
Mercer Wealth, which globally has $160 billion in AUM, plans to boost its AUM in the region to $2-$3bn in the next 2-3 years from the present $1bn, said Yasir AbuShaban, a Dubai-based principal with Mercer Wealth.
“Within the next two to three years, we are looking at reaching $2 to $3 billion as a conservative estimate and we do see an opportunity to do so,” said Mr AbuShaban.
Mercer does not directly make investments, but allocates clients’ money they have discretion to, to professional asset managers. They also provide advice to clients.
“We have buying power. We can negotiate on their (client’s) behalf with asset managers to provide them lower fees than they otherwise would have to get on their own,” he added.
Mercer Wealth’s clients include sovereign wealth funds, family offices, and insurance companies among others.
From its office in Dubai, Mercer also looks after Africa, India and Turkey, where they also see opportunity for growth.
Wealth creation in Middle East and Africa (MEA) grew 8.5 per cent to $8.1 trillion last year from $7.5tn in 2015, higher than last year’s global average of 6 per cent and the second-highest growth in a region after Asia-Pacific which grew 9.9 per cent, according to consultancy Boston Consulting Group (BCG). In the region, where wealth grew just 1.9 per cent in 2015 compared with 2014, a pickup in oil prices has helped in wealth generation.
BCG is forecasting MEA wealth will rise to $12tn by 2021, growing at an annual average of 8 per cent.
Drivers of wealth generation in the region will be split evenly between new wealth creation and growth of performance of existing assets, according to BCG.
Another general trend in the region is clients’ looking for a comprehensive approach to investing, according to Mr AbuShaban.
“Institutional investors or some of the families are seeing a slowdown in the available capital they have to invest and in that sense they are looking at optimizing the way they manage their portfolios and making sure they are not investing haphazardly and different parts of their investment are working together,” said Mr AbuShaban.
Some clients also have a higher appetite for risk, given the low interest-rate environment that does not provide enough yield for some institutional investors. These clients are keen to invest in illiquid assets, such as private equity and infrastructure.
“What we have seen is a desire for higher returns in what has been a low-return environment specifically in various fixed income or bonds,” he said.
“In this environment, we have seen a de facto increase in the risk that clients are taking in things like illiquid investments, private equity investments, infrastructure and private debt, those kind of investments were higher illiquidity results in incrementally higher returns.”
The Abu Dhabi Investment Authority, one of the largest sovereign wealth funds, said in its 2016 report that has gradually increased its exposure in direct private equity and private credit transactions, mainly in Asian markets and especially in China and India. The authority’s private equity department focused on structured equities owing to “their defensive characteristics.”
