Abu Dhabi, UAEFriday 4 December 2020

CORONAVIRUS

Coronavirus: UAE sets up free mental health helpline for frontline workers

A group of 55 trained volunteers will be available from 8am to 8pm daily to support the workers

A mental health support hotline has been launched for workers at the forefront of the UAE's battle against Covid-19.

The initiative aims to help tens of thousands of frontline workers across the Emirates cope with any psychological and emotional stress and pressure caused by the pandemic.

A research earlier this year found that nearly half of frontline workers in UAE felt that Covid-19 had negatively impacted their mental health.

A quarter of them reported burnout and 81 per cent said they were concerned about getting infected because of their profession.

The Frontline Heroes Office and National Programme for Happiness and Wellbeing are behind the project. The hotline can be accessed by dialing 800HOPE. Services are being offered in Arabic and English.

A group of 55 trained volunteers will be available from 8am to 8pm daily to support the mental health needs and well-being of the workers.

“Across the globe, frontline professionals have faced the brunt of the Covid-19 pandemic. Despite feeling the burden of the pandemic more than most, they have continued to get up every single day and help keep this great nation going,” said Sheikh Sultan bin Tahnoon Al Nahyan, chairman of the board of the Frontline Heroes Office.

“Their selfless work has meant that the UAE has been one of the leading countries in tackling the pandemic with sincerity and passion, which is why we must take care of them in appreciation of their dedication and generosity.”

The Frontline Heroes Office has more than 80,000 medics and workers listed in its registry.

Healthcare practitioners, police, essential service providers, crisis managers, security and emergency service providers – as well as humanitarian agencies, sanitation personnel and volunteers – are on the list.

The hotline is an addition to the existing ‘Mental Health Support Line’ initiative that was launched in May to help people across the country.

More than 1,200 residents have sought help through the hotline so far.

The Frontline Heroes Office was established in July. A wide range of benefits has been given to workers under the office, including discounts in rents, entertainment, travel, access to sports events and more.

Make-up artist gives frontline workers a free makeover - in pictures

Updated: November 15, 2020 06:34 PM

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