Smart machines offering Dubai Police services to be rolled out

Dubai Police will, in the next two years, put Avaya SmartConnect Solutions into effect. With self-service and video-conferencing capabilities, these aim to transform and expand traditional call centre services.

Powered by automated translation

DUBAI // Smart technology machines are to be installed at about 30 locations across the emirate to provide policing to the public, including real-time access to officers.

Dubai Police will, in the next two years, put Avaya SmartConnect Solutions into effect. With self-service and video-conferencing capabilities, these aim to transform and expand traditional call centre services.

“The ATM-like machine will replace the 30 kiosks [across the city] that provide Dubai Police services,” said Col Khaled Al Razouqi, director of the smart services department at Dubai Police.

The devices will be launched at Gitex Technology Week 2014, when it will be in a trial phase.

“The new machines will provide all the services that the kiosks already provide, with an additional 20.”

Gitex runs from October 12 to 16.

Thanks to the new machines, police officers will be available around the clock to answer any complaints or inquiries from the public.

“Visitors to the Dubai Police stands will have real-time access to Dubai Police agents,” the colonel said, adding that users will be identified when they scan their fingerprint or use their Emirates ID.

He added that Dubai Police’s new kiosks will cater for the disabled, too, and that they will help eliminate queues at stations.

The arrival of the new devices is part of the vision of Sheikh Mohammed bin Rashid, Vice President, Prime Minister and Ruler of Dubai, to make the emirate the most advanced smart city in the world.

dmoukhallati@thenational.ae