Heathrow Airport is on the path to recovery after pandemic lockdowns, post-pandemic delays and skills shortages.
The airport claims it was the world's fastest-growing last year, with passenger numbers more than trebling from 19 million to 62 million.
Revenue at Heathrow increased by 140 per cent to £2.9 billion ($3.5 billion), compared with 2021.
Heathrow remains in the red
While the airport failed to get back into the black, losses narrowed from £1.3 billion to £684 million.
Bosses said the closure of borders during the pandemic and the delays caused by staff shortages after reopening had "scarred the global aviation sector and it will take some time to fully recover".
The staff and skills shortages that occurred in the wake of the pandemic were largely caused by furlough staff finding other employment and not returning to their previous jobs at Heathrow.
This led to the airport placing a cap on passenger numbers of 100,000 a day, which lasted from July last year to November. The effect was chaotic queues and a deterioration of the relationship between Heathrow and the airlines.
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Long queues, cancellations and luggage problems have plagued Heathrow Airport since the travel sector’s comeback from coronavirus restrictions. Bloomberg -
The airport has struggled to cope with a volume of more than 100,000 departing passengers a day, with bags arriving late, queues snaking through terminals and flights being cancelled at the 11th hour. Reuters -
Travelling through Heathrow has been a dire experience for some of late. AP -
Suitcases uncollected at Heathrow's Terminal 3 baggage reclaim. AFP -
There is a shortage of staff after many people were laid off during the pandemic. AP -
Heathrow rejects the accusation of having failed to prepare, saying it started recruiting extra staff last November. AP -
Baggage piles up outside Terminal 2 at Heathrow in June. Baggage issues have bedevilled the airport, with a combination of staff shortages and malfunctioning automated baggage handling systems contributing to the mayhem. Reuters -
One traveller shows his disappointment while waiting in a long queue to pass through a security check in June. Getty Images -
Passengers queue to check in at Terminal 5. Bloomberg -
A queue snakes through the airport. Getty Images -
A waiting passenger decides to get some sleep in Terminal 5. Reuters -
Long queues form through a terminal. PA -
A crowded check in area in Terminal 2 in April. Heathrow rejects the accusation of having failed to prepare, saying it started recruiting months ago. PA -
A dejected looking passenger queues for check-in ahead of the Easter Bank Holiday weekend at Heathrow in April. Reuters -
People queuing to go through security at Heathrow. PA -
Queues at arrivals in Heathrow in March. Photo: Sven Kili / Twitter
However, on Thursday, Heathrow said more than 25,000 people have started work at the airport in the past 18 months and "resource levels are now close to pre-pandemic level.".
"The focus is now on improving skills, experience and building resilience," an airport representative said.
The last few years have been turbulent for the west London airport and global aviation in general.
Last year, Heathrow regained its title as western Europe's busiest airport, then three weeks ago, its chief executive announced his resignation.
John Holland-Kaye will leave this year but is staying on until his successor starts.
He said: “2022 may have been a year of recovery, but 2023 is shaping up to be a year of renewal for Heathrow.
"Our teams have already delivered a successful Christmas and half-term getaway and with a great investment plan in place, we are determined to once again rank in the top 10 airports for service.
"I couldn’t be prouder of how far Team Heathrow has come in my nine years as CEO — from transforming customer service, to securing parliamentary approval for expansion to surviving two years of border closures and rebuilding the business.
"My successor will take on a fantastic team who are making Heathrow a world-leading hub that Britain can be proud of.”
