A sign welcomes Ukrainian refugees at St Pancras station, London, on April 4, 2022. Getty
A sign welcomes Ukrainian refugees at St Pancras station, London, on April 4, 2022. Getty
A sign welcomes Ukrainian refugees at St Pancras station, London, on April 4, 2022. Getty
A sign welcomes Ukrainian refugees at St Pancras station, London, on April 4, 2022. Getty

UK’s Ukrainian visa system too ‘blooming complicated’, says former Army chief


Soraya Ebrahimi
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A former head of the British Army has said the visa process for Ukrainians coming to stay with UK families is too “blooming complicated” and called for it to be made quicker and simpler “sharpish”.

Lord Dannatt encouraged people to contact their Member of Parliament, suggesting MPs and members of the House of Lords could contact Home Office officials and effectively “fast-track” cases.

The crossbench peer and former head of the British Army was speaking to BBC Radio Two’s Jeremy Vine show.

He said he had spoken to officials himself to progress cases for a group of six people heading to his community, two of whom he said he hoped to sponsor.

“Whereas other European countries have open arms, welcomed very large numbers of refugees into their country, we are applying a quite complicated, a very complicated visa system,” he said.

“We’ve designed a perfect system, but actually it’s so complicated that it’s imperfect.

“And we do need to be more generous, we need to be open-minded. We have to be prepared to take a few risks in order to get people to a place of sanctuary and safety.

“And it’s a challenge to the government. I mean their heart’s in the right place, but they have made it so blooming complicated that we’ve got to find a way of simplifying this, and sharpish.”

“There was an option available to members of the House of Commons and House of Lords to come to London and to meet Home Office officials and check up on the application process,” he told the programme.

Lord Dannatt said he had taken up the offer and visited on Wednesday, “and lo and behold, of the six applications that I’ve been tracking, three, as of this morning, have now been granted, and I’m on the case of the other three”.

“Everybody who is sponsoring someone to come across from Ukraine has got a Member of Parliament. So raise the case, if it’s not going fast enough, to your member of Parliament, and your Member of Parliament can do what I’ve done this morning, which is get in touch with the Home Office directly, come to Portcullis House where you can meet officials, and that case will be actually effectively fast-tracked. But every case can be fast-tracked,” he said.

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    A boy rides a bicycle past a house that was damaged by shelling in Andriivka village, not far from Kyiv. EPA
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    A destroyed residential building in Mariupol, south-eastern Ukraine. Reuters
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    Firefighters at work on the outskirts of Kharkiv, north-east Ukraine. EPA
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    A torn Ukrainian flag in front of a ruined Mariupol apartment building. Reuters
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    Residents who cleared debris after Russian shelling eat lunch outside a damaged building in Makariv, near Kyiv. EPA
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    A girl stands by the door of a bunker in Severodonetsk, in eastern Ukraine's Donbas region, as Russian troops intensify a campaign to take the strategic port city of Mariupol. AFP
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    A firefighter at work following a missile attack near Kharkiv International Airport. Reuters
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    A Ukrainian fighter walks in front of a destroyed house in Bohdanivka village, north-east of Kyiv. AFP
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    Two women hug outside a heavily damaged apartment block following an artillery attack in Kharkiv. Reuters
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    Leonid Serdiuchenko, a Ukrainian commander, stands next to destroyed vehicles outside Barvinkove. Reuters
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    A Russian soldier collects weapons from inside the Mariupol drama theatre in Ukraine. AFP
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    Anatoliy Morykin, 45, left, mourns the death of his mother, Valentyna Morykina, 82, who died in a retirement home in Bucha during the Russian invasion. AP
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    Nadiya, 65, shows a hole in a wall of a building after shelling in Zalissya, Ukraine. EPA
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    A booby trap found by locals near their home in Zalissya. EPA
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    Debris of a school bus near a damaged school that was a base for Russian troops in Bohdanivka, Ukraine. EPA
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    A man examines the debris of a destroyed Russian tank in Bohdanivka. EPA
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    President Joe Biden speaks to the media before boarding Air Force One at Des Moines International Airport, en route to Washington. AP
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    Valentina Saroyan sits in the basement of a school in Yahidne, near Chernihiv, Ukraine. AP
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    Vasyl Cherepenko stands next to a mass grave at a cemetery in Yahidne, near Dnipro, Ukraine. AP
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    Oksana, second from left, and Yevhen, right, talk with police officers next to their apartment building damaged by shelling in Irpin, Ukraine. AP
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    Women bid farewell to relatives as they leave the Slovyansk central station in the Donbas region. AFP
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    The partially destroyed Mariupol drama theatre in Ukraine, hit on March 16 by an air strike. AFP
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    A man embraces his wife as she prepares to board a train at Slovyansk central station in the Donbas region. AFP
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    A woman walks through a damaged apartment building after a Russian attack in Kharkiv, Ukraine. AP
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    A missile pierces the road in front of the Kharkiv Regional State Administration building amid Russia's attack on Ukraine. Reuters
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    A boy walks by unexploded Russian shells in the village of Andriyivka close to Kyiv, Ukraine. AP
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    Ukrainian tanks move down a street in Irpin, on the outskirts of Kyiv. AP
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    A man walks past a storage place for burned armed vehicles and cars, on the outskirts of Kyiv. AP
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    Local residents stand on top of a Russian tank on the outskirts of Kyiv. AP
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    Ukrainian families, who have fled Kherson amid the Russian invasion, watch a dolphin show at a hotel in Odesa, Ukraine. Reuters
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    Residents stand outside their apartments as shops burn after a Russian attack in Kharkiv, Ukraine. AP
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    Irina Szymanska holds her baby in a temporary shelter at the central train station for displaced people heading to Poland in Lviv, Ukraine. Getty Images
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    A man walks in his yard, damaged by shelling, in the village of Andriivka, Ukraine. EPA
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    Sixty-two-year-old Luba hugs a Ukrainian servicewoman in Andriivka. EPA
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    A woman washes clothes in the yard of a ruined house in Andriivka. EPA
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    Russian soldiers patrol a street in Volnovakha, in the self-proclaimed Donetsk People's Republic. The picture was taken during a trip organised by the Russian military. AFP
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    Russian mine clearers search for explosive objects in a building the Russian authorities say was damaged by Ukrainian shelling. AFP
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    A woman reads a book as residents find shelter from shelling in a metro station in Kharkiv. Reuters
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    Firefighters try to contain a fire at a plant in Kharkiv following Russian shelling. Reuters
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    Farm owner Zlobina Lubov tends to her animals in the village of Malaya Rohan, Ukraine. Reuters
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    A bathtub is seen inside a building that was heavily damaged by shelling in Kharkiv. Reuters
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    A man looks out of his window, amid Russia's invasion of Ukraine, in Borodianka. Reuters
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    Soldiers 'came to my house and said go to the basement' Zinaida Makishaiva, 82, said, before they started to shoot around her. 'God saved my life,' she said. Reuters
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    A mother waits for police officers to exhume the body of her son from a well at a fuel station in Buzova, Kyiv region. According to the head of the village, he was killed by Russian soldiers. Reuters

Lord Dannatt called for more Home Office staff to be assigned to the task.

“My plea to the Home Office is put more staff on to this, simplify the process and try and expedite it as quickly as possible,” he said.

“We have devised a very complicated system which does need simplifying. I mean, I know we’re trying to protect our borders and all the rest of it, but we’ve made it too difficult. The application form is nine pages long.”

A caller to the programme described the system as “horrific”.

Lord Dannatt also called on local authorities to be “sensible and pragmatic” when assessing the accommodation people are offering.

“If we want to be genuinely welcoming as the United Kingdom, then yes, OK, a visa process is what we’ve chosen to do, but let’s make it simpler, let’s make it quicker, let’s have more Home Office staff processing these applications and get people here,” he said.

“And local authorities need to be sensible and pragmatic about approving the accommodation which people are offering.”

The Homes for Ukraine programme was launched on March 14 with the aim of allowing individuals, charities, community groups and businesses to bring Ukrainians, including those with no family ties to the UK, to safety.

About 12,000 people had arrived under Ukraine visa schemes as of April 5, according to Home Office figures.

About 10,800 people had arrived under the separate Ukraine family programme, but only 1,200 had made it to Britain under Homes for Ukraine sponsorship, provisional data published on the department’s website showed.

“We continue to process visas for the Homes for Ukraine scheme as quickly as possible, but accept progress has not been quick enough,” said a government representative.

“The Home Office has made changes to visa processing. The application form has been streamlined, Ukrainian passport holders can now apply online and do their biometrics checks once in the UK, and greater resource has gone into the system.

“A UK Visas and Immigration helpline can provide information on eligibility and applications, and in cases of concern can escalate to teams who can look at the full case history and establish any issues.”

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