RTA seeks aid from Dubai Police for handling complaints
The General Department for Human Rights received a delegation from the Dubai Roads and Transport Authority as part of a visit to learn how Dubai Police handle public complaints.
The delegation, which included Manal Al Amiri, director of the customer service department, was welcomed by Lt Col Ahmed Al Mansouri, head of the rights and freedoms department.
Dubai Police give great attention to the public’s complaints, and handle them within seven days Lt Col Al Mansouri said. There is a section that investigates complaints against Dubai Police service providers.
He said a complaint can be filed in person or via website, fax or call centre on 901, or through a radio monitoring section.
Published: December 22, 2014 04:00 AM