DUBAI // The average time it takes Dubai Police to respond to a minor traffic crash fell from 43 minutes to 12 minutes last year.
The improvement was the result of a partnership between Dubai Police General Headquarters and the Dubai Model Centre for Government Services (DMC).
An 11-member police team lead by Maj Gen Abdul Qudoos Al Obeidly, director of quality management, worked with a team from the DMC on a strategy to improve the response time.
The team began by conducting surveys and gathering information, which revealed a reduction in public satisfaction was linked to the time it takes to register a report of a fender-bender, the number of visits taken to the police station and the time it takes to complete the process.
The team also found the public had limited knowledge of how the police should respond to minor accidents, in terms of equality in treatment of customers, responding to queries and presenting accurate information in their reports.
Field visits to police stations revealed there were no officers available at reception and fewer than three officers at customer service desks. A lack of electronic privileges also prevented those officers from serving the public effectively.
"After various meetings and brainstorming sessions, the joint team delivered and implemented their plan," said Dr Wafa Abu Snaineh, adviser to the DMC.
The next step was to devise a training programme and hold workshops with officers.
The results of the workshops where circulated to all involved parties in the force, and police released a service charter to the public to educate them on the new developments.
An evaluation of the responding officers showed a 41 per cent increase in their knowledge of procedures.
By June 2011, response time had dropped from 43 minutes to 12 and the time it took to complete paperwork related to a minor accident had dropped from 25 minutes to 13.
amustafa@thenational.ae
The specs
Engine: Four electric motors, one at each wheel
Power: 579hp
Torque: 859Nm
Transmission: Single-speed automatic
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On sale: Now
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North Pole stats
Distance covered: 160km
Temperature: -40°C
Weight of equipment: 45kg
Altitude (metres above sea level): 0
Terrain: Ice rock
South Pole stats
Distance covered: 130km
Temperature: -50°C
Weight of equipment: 50kg
Altitude (metres above sea level): 3,300
Terrain: Flat ice
The specs: 2018 Opel Mokka X
Price, as tested: Dh84,000
Engine: 1.4L, four-cylinder turbo
Transmission: Six-speed auto
Power: 142hp at 4,900rpm
Torque: 200Nm at 1,850rpm
Fuel economy, combined: 6.5L / 100km
Specs
Engine: Electric motor generating 54.2kWh (Cooper SE and Aceman SE), 64.6kW (Countryman All4 SE)
Power: 218hp (Cooper and Aceman), 313hp (Countryman)
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10 tips for entry-level job seekers
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Arda Atalay, head of Mena private sector at LinkedIn Talent Solutions, Rudy Bier, managing partner of Kinetic Business Solutions and Ben Kinerman Daltrey, co-founder of KinFitz
The specs: 2018 Chevrolet Trailblazer
Price, base / as tested Dh99,000 / Dh132,000
Engine 3.6L V6
Transmission: Six-speed automatic
Power 275hp @ 6,000rpm
Torque 350Nm @ 3,700rpm
Fuel economy combined 12.2L / 100km
Results
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- Daniel Bryan and Shane McMahon beat Kevin Owens and Sami Zayn
- The Undertaker beat John Cena
- The Bludgeon Brothers won the SmackDown Tag Team titles against the Usos and New Day
- Ronda Rousey and Kurt Angle beat Triple H and Stephanie McMahon
- Jinder Mahal won the United States title against Randy Orton, Rusev and Bobby Roode
- Charlotte retained the SmackDown Women’s title against Asuka
- Seth Rollins won the Intercontinental title against The Miz and Finn Balor
- Naomi won the first WrestleMania Women’s Battle Royal
- Cedric Alexander won the vacant Cruiserweight title against Mustafa Ali
- Matt Hardy won the Andre the Giant Battle Royal
