Video helpline launched to report abuse and neglect of disabled people in Dubai

The programme will allow people with hearing disabilities to use sign language on video calls

A video helpline has been launched by Dubai's Community Development Authority to assist people with hearing and speech problems to report cases of abuse or neglect. Caregivers, family and the public can also use the service. Courtesy: Getty ImagesShow less

A video helpline has been launched to help people with speech and hearing disabilities report neglect and abuse.

The Community Development Authority (CDA) in Dubai, said the new system would operate 24 hours and could be used by disabled people and caregivers.

The programme would allow people with hearing disabilities to use sign language on video calls if they need to report an incident or ask questions about laws that protect them.

It is part of the organisation’s aim to empower and protect people with disabilities.

“Immediately upon receiving the report of any abuse, neglect or potential exploitation, the protection team in CDA studies the case, investigates the facts, and examines the degree of seriousness,” said Huraiz bin Huraiz, chief executive of the CDA’s development and social care sector.

When required, field officials would be sent to handle complaints.

The CDA has the authority to receive complaints and take action when anyone disregards a 2014 law to protect the rights of disabled people in Dubai.

The new system would be integrated with the police, courts, hospital and health authorities to protect people who have complained.

The CDA hoped the video service would help answer questions of disabled people.

Mariam Al Hammadi, director of the CDA’s senior citizens department, said disabled people will also be helped with court proceedings.

People can also download the Sanad app that helps disabled people with government services and discounts.

They can also call on 800988 to talk to therapists, case workers and officials at the CDA.