Expo 2020 Dubai: how to beat the queues


Ramola Talwar Badam
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Long queues at popular Expo 2020 pavilions in Dubai have led to visitors snapping up time slots before the curtains close on the world's fair this month.

Organisers last week revealed more than 17 million visits had been paid to the sprawling site, with more expected each day as the last day of admission approaches.

The mini heatwave recently experienced in the emirate made spending time queueing even less desirable.

So how can you beat the queues? The National explains.

Smart Queue

The Expo smart queue system allows people to book for up to 10 pavilions a day, with fast-track options available for over-60s visiting Expo 2020 Dubai on week days.

Advanced bookings are possible on the ‘manage tickets’ option on the Expo app and online.

But with several pavilions booked out until the end of the event, visitors should check on the day as slots open up after cancellations.

One ticket allows a visitor 10 smart queue bookings each day.

On the Expo 2020 Dubai website, create your Expo account, go to the drop down option under your name, and select ‘my tickets & smart queue’.

Link your ticket and add the tickets of people who will accompany you.

Add tickets by entering the reference number and click on ‘activate smart queue’.

Entry to Expo’s Japan pavilion is available through smart queue booking on the day. Ruel Pableo / The National
Entry to Expo’s Japan pavilion is available through smart queue booking on the day. Ruel Pableo / The National

Under ‘manage smart queue’, add the pass and select a date, pavilion or attraction and a time.

If you have downloaded the Expo 2020 Dubai app on your phone, create your Expo account and follow a similar process.

Tap on the Expo logo or booklet and select the ‘manage orders’ or ‘manage tickets & smart queue’ options, then activate the smart queue by selecting the pavilion choosing the date and time.

Arrive early

There are some pavilions that do not subscribe to the smart queue system, such as the popular Germany pavilion, so arriving before it opens to secure your place near the front of the line is the best way to make sure you get in.

Several pavilions allow people with disabilities, the elderly, pregnant women and families with young children in strollers quick access without a booking.

Buggies for seniors

Under the senior citizen programme, visitors aged over 60 can book for private access to the site. Photo: Expo 2020 Dubai
Under the senior citizen programme, visitors aged over 60 can book for private access to the site. Photo: Expo 2020 Dubai

Buggies can be booked for 90 minutes for over-60s.

This is available in two slots at 9.30am and at noon from Monday to Friday.

A quick tour of the site with stops is possible for seniors who also get free entry to the site.

They can be accompanied by family members, friends or carers.

You need to book entry tickets to the Expo for each visitor and the ‘senior citizen’ programme before you arrive at the venue.

Dedicated parking is available near the Expo entrance, as well as a buggy drop-off to the arrival zone and private buggies for up to five people for 90 minutes from 9am until 1pm.

Details about the pavilions that allow fast-track entry for seniors is available here.

For more information, message on WhatsApp on +971 50 141 3453 or email seniorbookings@expo2020.ae

Bookings need to be made at least 48 hours in advance.

Quick tips

For entry to the Japan pavilion, bookings open at 9am daily.

Visitors need to be quick to link their tickets and choose available slots for that day.

It is the only pavilion with daily bookings due to heavy demand.

Bookings must be made on the Expo app or online in the ‘manage tickets’ section.

Visitors should check the bookings page as options for other favourite structures such as UAE, Singapore, the Netherlands, Saudi Arabia, India, Pakistan, the US and Italy can become available the day before or on the same day as your planned visit.

The Pope's itinerary

Sunday, February 3, 2019 - Rome to Abu Dhabi
1pm: departure by plane from Rome / Fiumicino to Abu Dhabi
10pm: arrival at Abu Dhabi Presidential Airport


Monday, February 4
12pm: welcome ceremony at the main entrance of the Presidential Palace
12.20pm: visit Abu Dhabi Crown Prince at Presidential Palace
5pm: private meeting with Muslim Council of Elders at Sheikh Zayed Grand Mosque
6.10pm: Inter-religious in the Founder's Memorial


Tuesday, February 5 - Abu Dhabi to Rome
9.15am: private visit to undisclosed cathedral
10.30am: public mass at Zayed Sports City – with a homily by Pope Francis
12.40pm: farewell at Abu Dhabi Presidential Airport
1pm: departure by plane to Rome
5pm: arrival at the Rome / Ciampino International Airport

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When to go: Florida is best experienced during the winter months, from November to May, before the humidity kicks in.

How to get there: Emirates currently flies from Dubai to Orlando five times a week.
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Ziauddin Yousafzai told The National his daughter was ‘very happy’ with her husband.

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Director: Sriram Raghavan

Producer: Matchbox Pictures, Viacom18

Cast: Ayushmann Khurrana, Tabu, Radhika Apte, Anil Dhawan

Rating: 3.5/5

Quick pearls of wisdom

Focus on gratitude: And do so deeply, he says. “Think of one to three things a day that you’re grateful for. It needs to be specific, too, don’t just say ‘air.’ Really think about it. If you’re grateful for, say, what your parents have done for you, that will motivate you to do more for the world.”

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Timeline

2012-2015

The company offers payments/bribes to win key contracts in the Middle East

May 2017

The UK SFO officially opens investigation into Petrofac’s use of agents, corruption, and potential bribery to secure contracts

September 2021

Petrofac pleads guilty to seven counts of failing to prevent bribery under the UK Bribery Act

October 2021

Court fines Petrofac £77 million for bribery. Former executive receives a two-year suspended sentence 

December 2024

Petrofac enters into comprehensive restructuring to strengthen the financial position of the group

May 2025

The High Court of England and Wales approves the company’s restructuring plan

July 2025

The Court of Appeal issues a judgment challenging parts of the restructuring plan

August 2025

Petrofac issues a business update to execute the restructuring and confirms it will appeal the Court of Appeal decision

October 2025

Petrofac loses a major TenneT offshore wind contract worth €13 billion. Holding company files for administration in the UK. Petrofac delisted from the London Stock Exchange

November 2025

180 Petrofac employees laid off in the UAE

Company name: Play:Date

Launched: March 2017 on UAE Mother’s Day

Founder: Shamim Kassibawi

Based: Dubai with operations in the UAE and US

Sector: Tech 

Size: 20 employees

Stage of funding: Seed

Investors: Three founders (two silent co-founders) and one venture capital fund

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Updated: March 25, 2022, 7:22 AM