About 58 per cent of the Middle East consumers have expressed an inclination towards digital payment methods while only 10 per cent say they prefer cash. Getty
About 58 per cent of the Middle East consumers have expressed an inclination towards digital payment methods while only 10 per cent say they prefer cash. Getty
About 58 per cent of the Middle East consumers have expressed an inclination towards digital payment methods while only 10 per cent say they prefer cash. Getty
About 58 per cent of the Middle East consumers have expressed an inclination towards digital payment methods while only 10 per cent say they prefer cash. Getty

Covid-19 boosts digital payments adoption in Middle East, McKinsey says


Alkesh Sharma
  • English
  • Arabic

The Covid-19 pandemic has accelerated the uptake in digital payments across the Middle East, with digital wallets and contactless payment methods set to dominate and shape how transactions take place in the future, according to McKinsey.

More than three quarters of Middle East respondents to a survey by the global consultancy estimate that their use of digital payment modes has increased by about 10 per cent across the region due to the Covid-19 pandemic. The majority of them expect this shift to be permanent.

About 90 per cent of those surveyed believe that at least half of new users will stick with digital payments and not revert to cash in the post-pandemic era.

“Even before the pandemic, digital payments were growing rapidly … [the] impressive growth rates have been boosted further by the pandemic,” said McKinsey.

The number of consumer digital payments transactions in the UAE grew at an annual rate of more than 9 per cent between 2014 and 2019, compared with Europe’s average annual growth of 4 to 5 per cent, according to the consultancy's estimates. Card payments in Saudi Arabia's the Arab world's largest economy, surged more than 70 per cent between February 2019 and January 2020.

“The Middle East payments market has recently expanded to include FinTechs, tech companies and telecoms companies alongside incumbent banks … a shift enabled by regulatory changes such as those introduced in Saudi Arabia in late 2019 and the UAE in 2021,” McKinsey said.

More than half of those polled also expect strong growth in non-cash payments over the next five years and the flight from cash is evident not only in the growth of digital payments, but also in consumer preferences.

About 58 per cent of Middle East respondents expressed an inclination towards digital payment methods while only 10 per cent said they prefer cash.

Almost 60 per cent of survey participants said they expect pass-through digital wallets, or e-wallets, to be the most influential digital payment method.

McKinsey’s survey also found that non-bank entities are poised to capture market share.

When McKinsey asked survey respondents which institutions would have the greatest effect on the future of payments, about 40 per cent ranked banks or bank-backed wallets as number one, while nearly 30 per cent went for telecoms-backed wallets and 17 per cent backed big technology companies.

More than four in 10 respondents expect over half of all small and medium-sized merchants to start selling online in the next five years. However, changes in the regulatory environment may be needed to fuel wider adoption of digital payments by merchants, the report said.

Open banking, a regulatory reform that requires banks to share customers’ financial data – with their consent – with other banks or authorised financial services providers, is now under way in several Middle Eastern countries.

Bahrain issued open-banking rules in 2018, followed by a framework with guidelines on data sharing and management late last year. Saudi Arabia also plans to launch open banking early next year.

“These reforms are expected to have broad ramifications for the payments business,” the report said.

When respondents were asked what government action would be most effective in driving customers towards digital payments, 27 per cent said regulatory approval for open banking, while 20 per cent backed incentives to drive the shift to digital payments.

Cross-border payments are important in the Middle East, with two of the world’s three largest remittance corridors in the UAE and Saudi Arabia, McKinsey said.

The two countries handled $78 billion in payments last year, equal to 7 per cent of their combined gross domestic product, according to the World Bank.

Two thirds of McKinsey survey respondents said arrangements between countries for real-time settlements and the scaling up of digital money transfer operators will be key drivers in cross-border transactions.

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Who was Alfred Nobel?

The Nobel Prize was created by wealthy Swedish chemist and entrepreneur Alfred Nobel.

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The burning issue

The internal combustion engine is facing a watershed moment – major manufacturer Volvo is to stop producing petroleum-powered vehicles by 2021 and countries in Europe, including the UK, have vowed to ban their sale before 2040. The National takes a look at the story of one of the most successful technologies of the last 100 years and how it has impacted life in the UAE. 

Read part four: an affection for classic cars lives on

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Mercer, the investment consulting arm of US services company Marsh & McLennan, expects its wealth division to at least double its assets under management (AUM) in the Middle East as wealth in the region continues to grow despite economic headwinds, a company official said.

Mercer Wealth, which globally has $160 billion in AUM, plans to boost its AUM in the region to $2-$3bn in the next 2-3 years from the present $1bn, said Yasir AbuShaban, a Dubai-based principal with Mercer Wealth.

Within the next two to three years, we are looking at reaching $2 to $3 billion as a conservative estimate and we do see an opportunity to do so,” said Mr AbuShaban.

Mercer does not directly make investments, but allocates clients’ money they have discretion to, to professional asset managers. They also provide advice to clients.

“We have buying power. We can negotiate on their (client’s) behalf with asset managers to provide them lower fees than they otherwise would have to get on their own,” he added.

Mercer Wealth’s clients include sovereign wealth funds, family offices, and insurance companies among others.

From its office in Dubai, Mercer also looks after Africa, India and Turkey, where they also see opportunity for growth.

Wealth creation in Middle East and Africa (MEA) grew 8.5 per cent to $8.1 trillion last year from $7.5tn in 2015, higher than last year’s global average of 6 per cent and the second-highest growth in a region after Asia-Pacific which grew 9.9 per cent, according to consultancy Boston Consulting Group (BCG). In the region, where wealth grew just 1.9 per cent in 2015 compared with 2014, a pickup in oil prices has helped in wealth generation.

BCG is forecasting MEA wealth will rise to $12tn by 2021, growing at an annual average of 8 per cent.

Drivers of wealth generation in the region will be split evenly between new wealth creation and growth of performance of existing assets, according to BCG.

Another general trend in the region is clients’ looking for a comprehensive approach to investing, according to Mr AbuShaban.

“Institutional investors or some of the families are seeing a slowdown in the available capital they have to invest and in that sense they are looking at optimizing the way they manage their portfolios and making sure they are not investing haphazardly and different parts of their investment are working together,” said Mr AbuShaban.

Some clients also have a higher appetite for risk, given the low interest-rate environment that does not provide enough yield for some institutional investors. These clients are keen to invest in illiquid assets, such as private equity and infrastructure.

“What we have seen is a desire for higher returns in what has been a low-return environment specifically in various fixed income or bonds,” he said.

“In this environment, we have seen a de facto increase in the risk that clients are taking in things like illiquid investments, private equity investments, infrastructure and private debt, those kind of investments were higher illiquidity results in incrementally higher returns.”

The Abu Dhabi Investment Authority, one of the largest sovereign wealth funds, said in its 2016 report that has gradually increased its exposure in direct private equity and private credit transactions, mainly in Asian markets and especially in China and India. The authority’s private equity department focused on structured equities owing to “their defensive characteristics.”

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Starring: Anthony Mackie, Aiysha Hart, Ben Kingsley

Director: Rupert Wyatt

Rating: 3/5

UAE currency: the story behind the money in your pockets
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Abu Dhabi traffic facts

Drivers in Abu Dhabi spend 10 per cent longer in congested conditions than they would on a free-flowing road

The highest volume of traffic on the roads is found between 7am and 8am on a Sunday.

Travelling before 7am on a Sunday could save up to four hours per year on a 30-minute commute.

The day was the least congestion in Abu Dhabi in 2019 was Tuesday, August 13.

The highest levels of traffic were found on Sunday, November 10.

Drivers in Abu Dhabi lost 41 hours spent in traffic jams in rush hour during 2019

 

Results

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7.30pm: Maiden (PA) Dh 70,000 (D) 1,600m; Winner: AF Ensito, Fernando Jara, Mohamed Daggash

8pm: Maiden (PA) Dh70,000 (D) 1,400m; Winner: AF Sourouh, Tadhg O’Shea, Ernst Oertel

8.30pm: Maiden (PA) Dh70,000 (D) 1,800m; Winner: Baaher, Fabrice Veron, Eric Lemartinel

9pm: Maiden (PA) Dh70,000 (D) 2,000m; Winner: Mootahady, Antonio Fresu, Eric Lemartinel

9.30pm: Handicap (TB) Dh70,000 (D) 2,000m; Winner: Dubai Canal, Tadhg O’Shea, Satish Seemar

10pm: Al Ain Cup – Prestige (PA) Dh100,000 (D) 2,000m; Winner: Harrab, Bernardo Pinheiro, Majed Al Jahouri

Last 10 NBA champions

2017: Golden State bt Cleveland 4-1
2016: Cleveland bt Golden State 4-3
2015: Golden State bt Cleveland 4-2
2014: San Antonio bt Miami 4-1
2013: Miami bt San Antonio 4-3
2012: Miami bt Oklahoma City 4-1
2011: Dallas bt Miami 4-2
2010: Los Angeles Lakers bt Boston 4-3
2009: Los Angeles Lakers bt Orlando 4-1
2008: Boston bt Los Angeles Lakers 4-2

PSG's line up

GK: Alphonse Areola (youth academy)

Defence - RB: Dani Alves (free transfer); CB: Marquinhos (€31.4 million); CB: Thiago Silva (€42m); LB: Layvin Kurzawa (€23m)

Midfield - Angel di Maria (€47m); Adrien Rabiot (youth academy); Marco Verratti (€12m)

Forwards - Neymar (€222m); Edinson Cavani (€63m); Kylian Mbappe (initial: loan; to buy: €180m)

Total cost: €440.4m (€620.4m if Mbappe makes permanent move)

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Why are you, you?
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From this question, a new destiny.
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Managing the separation process

  • Choose your nursery carefully in the first place
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1. Black holes are objects whose gravity is so strong not even light can escape their pull

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Safety 'top priority' for rival hyperloop company

The chief operating officer of Hyperloop Transportation Technologies, Andres de Leon, said his company's hyperloop technology is “ready” and safe.

He said the company prioritised safety throughout its development and, last year, Munich Re, one of the world's largest reinsurance companies, announced it was ready to insure their technology.

“Our levitation, propulsion, and vacuum technology have all been developed [...] over several decades and have been deployed and tested at full scale,” he said in a statement to The National.

“Only once the system has been certified and approved will it move people,” he said.

HyperloopTT has begun designing and engineering processes for its Abu Dhabi projects and hopes to break ground soon. 

With no delivery date yet announced, Mr de Leon said timelines had to be considered carefully, as government approval, permits, and regulations could create necessary delays.

Updated: August 25, 2021, 7:42 AM