Dubai insurance scheme covers all employees, but rules hazy regarding dependents



My employer has put in place a medical insurance scheme for all employees, but has said it is for the staff only and we cannot include our families. I have offered to pay the cost, but they are still refusing to add my wife and son. Are they allowed to do this? I used to work in Abu Dhabi and my employer added everyone to the plan. If my employer refuses to insure my family what can I do? Can I show them the law to make them do it? NS, Dubai

There is still a great deal of misunderstanding surrounding the rules pertaining to the mandatory provision of medical insurance in Dubai, even though the final deadline is June 30 this year. By this date everyone who is on a Dubai residency visa must have DHA (Dubai Health Authority) compliant coverage in place. Failure to do so will result in fines and these will be substantial for companies. People will not be able to obtain or renew visas without proof of insurance, and this extends to all categories of employees. The rules in Dubai are different to those in Abu Dhabi. In Abu Dhabi the employer is obliged to insure the employee, one spouse and up to three children under 18 years old. In Dubai the employer is only obligated to insure their employees. They may extend the provision of cover to the employee’s family members, but the employer must pay the premiums and cannot pass this on to the employee. If someone is employed but on a spouse’s visa, the responsibility for the provision of coverage lies with their employer, which will be documented, as a Labour Card must be supplied. This is the case even if they have coverage in place of their own or from a spouse’s employer. If a sponsored spouse or dependent is not in employment, the responsibility for the provision of coverage lies with their sponsor. This also applies for any dependent children or parents, but in all cases the primary responsibility is with an employer, if there is one. If medical coverage is not provided by an employer, individual plans must be arranged. All domestic staff must also be provided with suitable medical insurance by their sponsor.

Keren Bobker is an independent financial adviser with Holborn Assets in Dubai, with over 20 years’ experience. Contact her at keren@holbornassets.com. Follow her on Twitter at @FinancialUAE.

The advice provided in our columns does not constitute legal advice and is provided for information only.

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Find the right policy for you

Don’t wait until the week you fly to sign up for insurance – get it when you book your trip. Insurance covers you for cancellation and anything else that can go wrong before you leave.

Some insurers, such as World Nomads, allow you to book once you are travelling – but, as Mr Mohammed found out, pre-existing medical conditions are not covered.

Check your credit card before booking insurance to see if you have any travel insurance as a benefit – most UAE banks, such as Emirates NBD, First Abu Dhabi Bank and Abu Dhabi Islamic Bank, have cards that throw in insurance as part of their package. But read the fine print – they may only cover emergencies while you’re travelling, not cancellation before a trip.

Pre-existing medical conditions such as a heart condition, diabetes, epilepsy and even asthma may not be included as standard. Again, check the terms, exclusions and limitations of any insurance carefully.

If you want trip cancellation or curtailment, baggage loss or delay covered, you may need a higher-grade plan, says Ambareen Musa of Souqalmal.com. Decide how much coverage you need for emergency medical expenses or personal liability. Premium insurance packages give up to $1 million (Dh3.7m) in each category, Ms Musa adds.

Don’t wait for days to call your insurer if you need to make a claim. You may be required to notify them within 72 hours. Gather together all receipts, emails and reports to prove that you paid for something, that you didn’t use it and that you did not get reimbursed.

Finally, consider optional extras you may need, says Sarah Pickford of Travel Counsellors, such as a winter sports holiday. Also ensure all individuals can travel independently on that cover, she adds. And remember: “Cheap isn’t necessarily best.”

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