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Abu Dhabi, UAESunday 24 January 2021

UAE consumer Q&As: Do banks charge a fee when using your card to pay?

How can a tourist purchase a local sim card without the usual paperwork?
Q: My landlord charges me for air conditioning. Supposedly, it is separate from the electric bill. However, my electric bill is higher when I use the AC than when I don't, which makes no sense. What recourse do I have?

A: Before complaining to the landlord or any authority, it is advisable to identify if there is any technical problem with the electric meter. Tenancy contracts signed between a landlord and tenant generally lay out the rights and obligations of both parties. It is recommended you review your rights and obligations in the tenancy contract.

Q: Can tourists purchase local sim cards? If so, from whom? In my experience, you must have an Emirates ID to get an Etisalat sim. Surely a missed opportunity and pain for tourists who are staying for a prolonged period of time?

A: Yes, tourists can purchase local sim cards from du or Etisalat. There are special kinds of sim cards available for tourists that can be purchased directly from the Etisalat or du stores. A passport copy may be presented to get a sim card from the store. As per Law No?3 of 2003, the Ministry of Communication is the official regulatory authority that decides on such matters.

Q: Do banks charge a fee when using your card to pay?

A: All bank charges and fees are usually stated in a contract that is signed with the bank at the time of opening an account. You can also contact your bank to understand if there are any charges or fees connected with the use of cards. Commercial transaction Law No?18 of 1993 is the governing law that pertains to bank-related transactions.

If you have a question for Mr Elhais, email with the subject line 'Consumer Q&A'.

Published: March 18, 2015 04:00 AM