Flydubai apologised after passengers on a flight from Israel experienced delays on arrival in Dubai.
The airline said it would review "the processes and procedures to prevent any delays to subsequent flights".
Israeli news reports and social media images showed what was later confirmed to be 155 people queueing in an arrival hall on Monday morning.
Reports said there had been an issue with entry visas since Sunday night.
Passengers were later allowed to pass through the airport and continue on their way.
State news agency Wam, which carried flydubai's statement, said "the policy permitting the entry of Israeli citizens remains unchanged, and Israeli citizens continue to be welcomed to the UAE".
Israel's foreign ministry spokesman Lior Haiat told Israeli media the issue apparently stemmed from confusion over whether the passenger or the travel company needed to secure the visa.
Israeli tourists began arriving in the Emirates last month, just weeks after the landmark Abraham Accord normalised relations between the two countries.
Flydubai and Israir are among the airlines to operate daily services between Tel Aviv and Dubai, allowing hundreds of UAE residents and Israelis to travel for holiday and business.
At Dubai's Gitex technology exhibition this week, there is a large contingent of Israeli business people and a number of top cybersecurity consultants among the main speakers.
Flydubai's first flight to Israel - in pictures
-
A member of the media interviews a businessman after he landed in Israel on a flydubai flight at Ben Gurion International Airport, near Tel Aviv, Israel on November 26, 2020. REUTERS/Amir Cohen -
A section of a flydubai plane is seen through a glass panel during a welcoming ceremony attended by Israeli Prime Minister Benjamin Netanyahu upon its landing at Ben Gurion International Airport, near Tel Aviv, Israel on November 26, 2020. REUTERS/Emil Salman/Pool -
The first flydubai service lands at Israel's Ben Gurion airport near Tel Aviv on November 26, 2020. AFP -
The first flydubai service lands at Israel's Ben Gurion airport near Tel Aviv on November 26, 2020. AFP -
The first flydubai service lands at Israel's Ben Gurion airport near Tel Aviv on November 26, 2020. AFP -
The first flydubai service lands at Israel's Ben Gurion airport near Tel Aviv on November 26, 2020. AFP -
Israeli Prime Minister Benjamin Netanyahu gestures during a welcoming ceremony upon the landing of a flydubai flight at Ben Gurion International Airport, near Tel Aviv, Israel on November 26, 2020. REUTERS/Emil Salman/Pool -
Businessmen carry their luggage after arriving on a flydubai flight at Ben Gurion International Airport, near Tel Aviv, Israel on November 26, 2020. REUTERS/Amir Cohen
