Latest: Widespread issues reported with Al Hosn app
Everyone aged over 16 in Abu Dhabi must prove their Covid-19 green status via the Al Hosn app to enter most indoor public places.
But what do you do if your app does not display up-to-date information?
The National explains.
Issues with vaccination status and recent test results
Problems users have encountered include issues related to displaying a person's vaccination status.
In some cases, a person was fully vaccinated in the UAE, but the information is not displayed in the Al Hosn app.
In other cases, the most recent Covid-19 test result has not been uploaded to Al Hosn and once the validity expires the app status would turn grey – meaning the user is not allowed to enter.
Weqaya, a service that raises awareness about Covid-19 guidelines, has said issues such as these can often be resolved by simply updating the Al Hosn app.
That is because the problem could lie with a bug or glitch, which could be solved via an update.
On Thursday, June 17, users said they received error messages as the app apparently underwent the latest update.
In most cases as cached version of the latest green status result was still displayed.
Wrong mobile number linked to Al Hosn
Occasionally, the mobile number listed in Al Hosn is incorrect.
That has been solved in the past for some people by taking a PCR test and giving the correct mobile number at that time. This automatically updates the number on the system.
It can also be changed via the Federal Authority for Identity and Citizenship website for a Dh50 ($13.6) fee.
I am exempt from vaccination, but my Al Hosn does not show this
The green pass system requires people to be vaccinated and/or tested for Covid.
In some cases, people are exempt from vaccination in the UAE, but the status is not displayed in the app.
They must apply for this.
Exemptions can be obtained by visiting the Ministry of Health and Prevention website and completing a form, quoting your Emirates ID number.
The applicant will be informed via text message whether the application is successful. The result will automatically show in the Al Hosn app.
Alternatively, the person seeking the exemption can be assessed by a doctor at a Seha facility. The doctor will consider the request and submit a medical report to authorities for approval.
If granted, the exemption will automatically appear in the Al Hosn app.
The Ministry of Health and Prevention has defined six groups of people the vaccine exemption applies to. They are:
- Current Covid-19 patients
- Children under 12
- Pregnant women
- People previously infected with Covid-19, confirmed by a medical evaluation
- People vaccinated outside the country
- Those who are allergic to vaccines or any of their ingredients, as well as people suffering from conditions that may "conflict with the vaccine"
I am a tourist, can I use Al Hosn to enter public places?
Yes, tourists can also use the Al Hosn app, using their "unified number" (UID) listed on their visa to register.
If problems cannot be solved
If the problem cannot be solved using the suggestions above, contact Al Hosn on 8004676, or call the Weqaya hotline at 800937292 for help.
Weqaya can also be reached via Facebook, Instagram, Twitter or WhatsApp on 0563346740.
Weqaya’s WhatsApp service is known to give a quick response.
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Studying addiction
This month, Dubai Medical College launched the Middle East’s first master's programme in addiction science.
Together with the Erada Centre for Treatment and Rehabilitation, the college offers a two-year master’s course as well as a one-year diploma in the same subject.
The move was announced earlier this year and is part of a new drive to combat drug abuse and increase the region’s capacity for treating drug addiction.
Past winners of the Abu Dhabi Grand Prix
2016 Lewis Hamilton (Mercedes-GP)
2015 Nico Rosberg (Mercedes-GP)
2014 Lewis Hamilton (Mercedes-GP)
2013 Sebastian Vettel (Red Bull Racing)
2012 Kimi Raikkonen (Lotus)
2011 Lewis Hamilton (McLaren)
2010 Sebastian Vettel (Red Bull Racing)
2009 Sebastian Vettel (Red Bull Racing)
Lexus LX700h specs
Engine: 3.4-litre twin-turbo V6 plus supplementary electric motor
Power: 464hp at 5,200rpm
Torque: 790Nm from 2,000-3,600rpm
Transmission: 10-speed auto
Fuel consumption: 11.7L/100km
On sale: Now
Price: From Dh590,000
If you go
The flights
Emirates (www.emirates.com) and Etihad (www.etihad.com) both fly direct to Bengaluru, with return fares from Dh 1240. From Bengaluru airport, Coorg is a five-hour drive by car.
The hotels
The Tamara (www.thetamara.com) is located inside a working coffee plantation and offers individual villas with sprawling views of the hills (tariff from Dh1,300, including taxes and breakfast).
When to go
Coorg is an all-year destination, with the peak season for travel extending from the cooler months between October and March.
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Director: James Cameron
Starring: Sam Worthington, Sigourney Weaver, Zoe Saldana
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Mohammed bin Zayed Majlis
Signs%20of%20%20%20%20%20%20%20heat%20stroke
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Desert Warrior
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Director: Rupert Wyatt
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One in nine do not have enough to eat
Created in 1961, the World Food Programme is pledged to fight hunger worldwide as well as providing emergency food assistance in a crisis.
One of the organisation’s goals is the Zero Hunger Pledge, adopted by the international community in 2015 as one of the 17 Sustainable Goals for Sustainable Development, to end world hunger by 2030.
The WFP, a branch of the United Nations, is funded by voluntary donations from governments, businesses and private donations.
Almost two thirds of its operations currently take place in conflict zones, where it is calculated that people are more than three times likely to suffer from malnutrition than in peaceful countries.
It is currently estimated that one in nine people globally do not have enough to eat.
On any one day, the WFP estimates that it has 5,000 lorries, 20 ships and 70 aircraft on the move.
Outside emergencies, the WFP provides school meals to up to 25 million children in 63 countries, while working with communities to improve nutrition. Where possible, it buys supplies from developing countries to cut down transport cost and boost local economies.
