How to book a Covid-19 vaccine appointment in Dubai via WhatsApp


Gillian Duncan
  • English
  • Arabic

Dubai residents can now book their Covid-19 vaccine appointment via WhatsApp.

"Through the use of AI technology and this additional channel to book an appointment for the Covid-19 vaccine, we aim to provide community members with the utmost convenience," said Fatma Al Khajah, director of the Customer Happiness Department at Dubai Health Authority (DHA).

But how does it work?

How to book a vaccine on WhatsApp

It’s simple.

First, save the number 800 342 to your contacts. Then send a WhatsApp message to the number saying “Hi”.

You can then select your preferred language and option three to book a vaccine.

You will be asked to accept a disclaimer, before linking your medical record number (MRN) to your WhatsApp account.

The system will ask you for a verification code that will be sent to your phone. Reply “mrnlinked” once done.

You will then be asked to confirm the MRN or add another.

After that, you will be asked to select your nearest vaccination centre offering the Pfizer-BioNTech vaccine.

Users then submit their MRN, confirm the vaccination centre and choose their preferred date and time.

What next?

You will receive a confirmation message with your appointment details.

Is the booking service limited to certain hours?

No, the service is 24-hours.

It is part of the DHA's hotline, which was rolled out last year to answer pressing concerns about the coronavirus.

Since then it has received more than 150,000 Covid-19 queries.

More than two billion people use WhatsApp globally and over three billion messages have been sent to Covid-19 helplines in the past year.

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Timeline

2012-2015

The company offers payments/bribes to win key contracts in the Middle East

May 2017

The UK SFO officially opens investigation into Petrofac’s use of agents, corruption, and potential bribery to secure contracts

September 2021

Petrofac pleads guilty to seven counts of failing to prevent bribery under the UK Bribery Act

October 2021

Court fines Petrofac £77 million for bribery. Former executive receives a two-year suspended sentence 

December 2024

Petrofac enters into comprehensive restructuring to strengthen the financial position of the group

May 2025

The High Court of England and Wales approves the company’s restructuring plan

July 2025

The Court of Appeal issues a judgment challenging parts of the restructuring plan

August 2025

Petrofac issues a business update to execute the restructuring and confirms it will appeal the Court of Appeal decision

October 2025

Petrofac loses a major TenneT offshore wind contract worth €13 billion. Holding company files for administration in the UK. Petrofac delisted from the London Stock Exchange

November 2025

180 Petrofac employees laid off in the UAE

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Launched: 2016

Employees: 76

Financing stage: Series A ($4 million)

Investors: Partech, Sawari Ventures, 500 Startups, Dubai Angel Investors, Phoenician Fund