Explained: How to book a Covid-19 vaccine in Dubai via WhatsApp
Dubai Health Authority (DHA) has introduced an AI-enabled service that allows residents to book a Covid-19 vaccine appointment via WhatsApp.
The new service utilises the health authority's hotline, which was rolled out last year, to answer pressing concerns about the coronavirus.
Residents wishing to book an appointment at a DHA facility can send a message saying “Hi” on WhatsApp to 800 342.
Users then submit their medical record number, select the vaccination centre and choose their preferred date and time.
The system will also send confirmation of the appointment.
The DHA said more than 150,000 Covid-19 queries had been addressed through the WhatsApp hotline since it launched its automated chatbot service last April.
The 24-hour system is available in multiple languages.
Fatma Al Khajah, director of the Customer Happiness Department at DHA, said the new service will further bolster the emirate's vaccination drive.
"Through the use of AI technology and this additional channel to book an appointment for the COVID-19 vaccine, we aim to provide community members with the utmost convenience," she said.
Ramez Shehadi, managing director of Facebook MENA, which operates the WhatsApp service in partnership with the DHA, said: “During the Covid-19 pandemic, it's been important more than ever before to connect the public with official sources of accurate health information."
Since the onset of the pandemic, WhatsApp has partnered with more than 150 national, state and local governments, as well as the World Health Organisation and UNICEF.
More than two billion people use WhatsApp globally and over three billion messages have been sent to Covid-19 helplines in the past year.
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People get tested for coronavirus at the Mina Rashid screening centre in Dubai. Chris Whiteoak / The National -
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Healthcare workers at Sheikh Khalifa Medical City receive a patient outside the emergency department. Reem Mohammed / The National -
A consultant physician at the emergency department in Sheikh Khalifa Medical City, receives a Covid-19 patient. Reem Mohammed / The National -
People get the laser blood test tests at the Mina Rashid screening centre in Dubai. Chris Whiteoak / The National -
A nurse sanitises her hands after conducting a swab test at one of the UAE's screening drive-through centres in Mina Rashid, Dubai. Victor Besa / The National -
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EMT nurse Jephy Antony, who contracted Covid-19, recovered and continued to treat patients at the NMC Royal Hospital, DIP, Dubai. Chris Whiteoak / The National -
A visitor gets tested at the Ras Al Khaimah Covid-19 drive-through testing centre. Reem Mohammed / The National -
Nurse Nikhil Rajendran inside the fever clinic at the Bareen International Hospital in Mohamed Bin Zayed City in Abu Dhabi. Pawan Singh / The National -
Shane Simeon Galang from Philippines, Mervat Aslan Mhgoub Mohamed from Egypt and Sowmya Kotian from India, who are nurses at the Bareen International Hospital in Mohamed bin Zayed City in Abu Dhabi. Pawan Singh / The National
