Etisalat introduces Dh25 fee for late bill payments

The telecom operator added that services will be interrupted after 30 days of non-payment

Etisalat subscribers will see a late fee if even one day late on payment. Fatima Al Marzooqi / The National

Emirates Telecommunications Corporation, or Etisalat, will start charging customers Dh25 for any payment after the mid-month due date with service interruption after 30 days from the missed payment.

“There will be a Dh25 late payment fee if you fail to pay on the due date which is the 15th of every month,” a customer care agent said.

This fee is applicable to all accounts, mobile and home services such as eLife. There will be an individual charge per account and after 30 days of non-payment, outgoing calls will be restricted for home and mobile services.

For other services such as internet and television, a final warning status after 90 days will be issued followed by disconnection. However, there is no set amount of warnings that an account holder will receive as that is up to the collections team, according to the customer service representative.

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This comes after Etisalat, as well as the UAE’s other telecom provider du, sent notifications to customers that value-added tax (VAT) would be included on its services and products.

While Etisalat said “some” items would be subject to the levy, du said on its website that clarifications as to charges would be made available in the coming weeks.