Abu Dhabi, UAETuesday 24 November 2020

du customers complain of home internet issues

The company said the problem was related to a cut in an internet cable

Charles Crowell / The National
Charles Crowell / The National

Customers of du home Wi-Fi took to social media on Saturday to complain about disruption to the service.

Officials at the company blamed the issue on an internet cable being cut elsewhere in the world and said staff were working to address the problem.

In a tweet, du apologised for the inconvenience and promised to provide customers with updates.

“Dear customers, we’re currently facing technical issues in our home services due to a global cable cut,” it said.

“Our team is working on restoring the service back to normal. We’re sorry for the inconvenience.”

Updated: March 14, 2020 09:41 PM