Nawal Baz has been helping Lebanese prisoners in Abu Dhabi for decades. Antonie Robertson / The National
Nawal Baz has been helping Lebanese prisoners in Abu Dhabi for decades. Antonie Robertson / The National
Nawal Baz has been helping Lebanese prisoners in Abu Dhabi for decades. Antonie Robertson / The National
Nawal Baz has been helping Lebanese prisoners in Abu Dhabi for decades. Antonie Robertson / The National

UAE Portrait of a Nation: the devoted 'mother' to UAE prisoners


Haneen Dajani
  • English
  • Arabic

Nawal Baz is on a mission to bring hope to prisoners.

She has dedicated herself to helping inmates from her homeland, Lebanon, on the road to rehabilitation and offers respite when it is needed most.

Almost every Wednesday for the past 17 years, she has travelled to Al Wathba Central Prison in Abu Dhabi to act as a "mother and sister" to prisoners coming to terms with life behind bars.

From successfully securing presidential pardons and helping to get debts paid off to simply showing prisoners they are not alone in their time of need, her support has remained steadfast.

She is tireless in her commitment to contacting officials, royals and whoever else necessary to try to reduce a prisoner's sentence.

She admits she was hesitant to embark on her philanthropic path, as she knew once she started her it would dominate her life.

So it has proved – but she wouldn’t change a thing.

“I take the role of the mother and the sister of the prisoner,” she says.

“He is an immigrant here and I do what his mother or sister would have done to ease his situation.”

The entrepreneur-turned-humanitarian has lived in the UAE since 1984.

She describes her role as “psychological rehabilitation for an inmate who is far away from home”.

Her life changed forever in 2002, when Lebanese Consul Fadi Ziadeh asked her to visit a young compatriot serving a life sentence for drugs possession in the UAE.

At first, she was hesitant about making that visit.

I believe one is born with that humanitarian passion.

"I knew that if I open this door I will get addicted, and will end up putting myself in difficult situations," she said.

But she soon answered her calling.

“The young man called me from prison and said ‘where are you, I’ve been looking forward to seeing you. They told me you will visit me – I am waiting for you’.”

The words resonated with her and she was soon on her way to the prison to offer help.

Ms Baz secured the support of former Lebanese president Emile Lahoud and his wife Andree Lahoud.

Ms Lahoud wrote a letter to Sheikha Fatima bint Mubarak, the Mother of the Nation.

In the letter, seen by The National, Ms Lahoud asked Sheikha Fatima to consider the case of the young man out of tolerance and help him to secure a pardon.

He was pardoned in 2006, after a four-year effort.

Ms Baz does not claim that all those she helps are innocent, but believes it is crucial to try to understand why they carried out their crimes and help to rehabilitate rather than penalise.

“The people I help are not innocent, they are guilty, and they admit that they made a mistake – but I try to ease their situation.

“To be able to stand by someone’s side, we need to understand the reasons that pushed them to make that mistake. It is always out of need.”

Ms Baz has always had a burning desire to help others, dating back to her childhood growing up in conflict-hit Lebanon.

“I believe one is born with that humanitarian passion, you cannot force it. Since I was a child, I had that urge and it often got me into trouble.

“When I was 14 I used my father’s car to take food to people who lost their homes in the Lebanese Civil War.”

She explains that she does not accept cash or gifts from the families of the inmates she helps voluntarily – instead, she asks them to send whatever they want to give her to families of other inmates.

In her home, she proudly displays awards she has received in recognition of her efforts, including honours from Abu Dhabi Police and a prize at from the Arab Woman Awards in 2018.

She said she has had the backing of prison authorities and the government in her endeavours.

"The prison officers are always very co-operative with me because they have seen the results.

“And this is only possible with the support and tolerance of the UAE government who have allowed me access to those prisoners, and given me their co-operation.

“All the help I provide is under the umbrella of the law. We just help the prisoners benefit from leniency factors in the law, especially annual pardoning. We thank the UAE government for that.”

 
She recalls the story of a young Lebanese woman who was sentenced to three years in jail over a bank loan that she took to pay for her mother's surgery, and then failed to pay back.

“As I was flipping through her case files it also turned out that she had a deportation order against her for forging a certificate to work here as a teacher.

“I cannot acquit or blame her for her circumstances. The mistake has already occurred, out of a certain need.”

Ms Baz convinced the bank to withdraw their lawsuit against the young woman.

“I told the bank there is already a deportation order issued against her, and even if she spends those three years in jail you will not get your money back, so why don’t you withdraw your case?”

The bank was convinced, and the case was lifted.

“Three years later, she called me on Mother’s Day and said she had got married and had children.”

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Why it pays to compare

A comparison of sending Dh20,000 from the UAE using two different routes at the same time - the first direct from a UAE bank to a bank in Germany, and the second from the same UAE bank via an online platform to Germany - found key differences in cost and speed. The transfers were both initiated on January 30.

Route 1: bank transfer

The UAE bank charged Dh152.25 for the Dh20,000 transfer. On top of that, their exchange rate margin added a difference of around Dh415, compared with the mid-market rate.

Total cost: Dh567.25 - around 2.9 per cent of the total amount

Total received: €4,670.30 

Route 2: online platform

The UAE bank’s charge for sending Dh20,000 to a UK dirham-denominated account was Dh2.10. The exchange rate margin cost was Dh60, plus a Dh12 fee.

Total cost: Dh74.10, around 0.4 per cent of the transaction

Total received: €4,756

The UAE bank transfer was far quicker – around two to three working days, while the online platform took around four to five days, but was considerably cheaper. In the online platform transfer, the funds were also exposed to currency risk during the period it took for them to arrive.

Timeline

2012-2015

The company offers payments/bribes to win key contracts in the Middle East

May 2017

The UK SFO officially opens investigation into Petrofac’s use of agents, corruption, and potential bribery to secure contracts

September 2021

Petrofac pleads guilty to seven counts of failing to prevent bribery under the UK Bribery Act

October 2021

Court fines Petrofac £77 million for bribery. Former executive receives a two-year suspended sentence 

December 2024

Petrofac enters into comprehensive restructuring to strengthen the financial position of the group

May 2025

The High Court of England and Wales approves the company’s restructuring plan

July 2025

The Court of Appeal issues a judgment challenging parts of the restructuring plan

August 2025

Petrofac issues a business update to execute the restructuring and confirms it will appeal the Court of Appeal decision

October 2025

Petrofac loses a major TenneT offshore wind contract worth €13 billion. Holding company files for administration in the UK. Petrofac delisted from the London Stock Exchange

November 2025

180 Petrofac employees laid off in the UAE

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Type 1 diabetes is a genetic and unavoidable condition, rather than the lifestyle-related type 2 diabetes.

It occurs mostly in people under 40 and a result of the pancreas failing to produce enough insulin to regulate blood sugars.

Too much or too little blood sugar can result in an attack where sufferers lose consciousness in serious cases.

Being overweight or obese increases the chances of developing the more common type 2 diabetes.

Key findings of Jenkins report
  • Founder of the Muslim Brotherhood, Hassan al Banna, "accepted the political utility of violence"
  • Views of key Muslim Brotherhood ideologue, Sayyid Qutb, have “consistently been understood” as permitting “the use of extreme violence in the pursuit of the perfect Islamic society” and “never been institutionally disowned” by the movement.
  • Muslim Brotherhood at all levels has repeatedly defended Hamas attacks against Israel, including the use of suicide bombers and the killing of civilians.
  • Laying out the report in the House of Commons, David Cameron told MPs: "The main findings of the review support the conclusion that membership of, association with, or influence by the Muslim Brotherhood should be considered as a possible indicator of extremism."
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Tickets

Tickets for the 2019 Asian Cup are available online, via www.asiancup2019.com

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Name: Lynn Davison

Profession: History teacher at Al Yasmina Academy, Abu Dhabi

Children: She has one son, Casey, 28

Hometown: Pontefract, West Yorkshire in the UK

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Favourite Author: CJ Sansom

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Gearbox Eight-speed automatic

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Cast: Loujain Adada, Zeina Khoury, Farhana Bodi, Ebraheem Al Samadi, Mona Kattan, and couples Safa & Fahad Siddiqui and DJ Bliss & Danya Mohammed 

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White hydrogen: Naturally occurring hydrogenChromite: Hard, metallic mineral containing iron oxide and chromium oxideUltramafic rocks: Dark-coloured rocks rich in magnesium or iron with very low silica contentOphiolite: A section of the earth’s crust, which is oceanic in nature that has since been uplifted and exposed on landOlivine: A commonly occurring magnesium iron silicate mineral that derives its name for its olive-green yellow-green colour

UPI facts

More than 2.2 million Indian tourists arrived in UAE in 2023
More than 3.5 million Indians reside in UAE
Indian tourists can make purchases in UAE using rupee accounts in India through QR-code-based UPI real-time payment systems
Indian residents in UAE can use their non-resident NRO and NRE accounts held in Indian banks linked to a UAE mobile number for UPI transactions