Careem Food says it has such confidence in its delivery drivers, known as captains, that it will give customers Dh1 for every minute an order is late. Photo: Careem
Careem Food says it has such confidence in its delivery drivers, known as captains, that it will give customers Dh1 for every minute an order is late. Photo: Careem
Careem Food says it has such confidence in its delivery drivers, known as captains, that it will give customers Dh1 for every minute an order is late. Photo: Careem
Careem Food says it has such confidence in its delivery drivers, known as captains, that it will give customers Dh1 for every minute an order is late. Photo: Careem

Careem Food to pay customers Dh1 for every minute of late delivery


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Customers waiting past the estimated time of delivery for Careem Food orders will now be reimbursed Dh1 for every minute late, the company behind the Dubai-based super app said.

The initiative was announced on Tuesday and will run until June 8.

Riders, known as Careem Captains, will not be blamed for late orders and their pay will not be docked, Careem said.

“Careem Captains have been instructed to maintain their usual safety measures and will not bear the responsibility of any late deliveries nor will they be penalised,” it said.

“ETA accuracy is optimised by assigning the right captains to each order based on their proximity to the restaurant and delivery address, as well as streamlining partner operations through quicker dispatch orders from restaurants.”

  • Careem captains operate across the UAE. Photo: Careem
    Careem captains operate across the UAE. Photo: Careem
  • Careem NOW delivers food to your doorstep. Photo: Careem
    Careem NOW delivers food to your doorstep. Photo: Careem
  • The Careem super app makes ordering quick and easy. Photo: Careem
    The Careem super app makes ordering quick and easy. Photo: Careem
  • A Careem rental bicycle at Jumeirah Beach, Dubai. Photo: RTA / Careem
    A Careem rental bicycle at Jumeirah Beach, Dubai. Photo: RTA / Careem
  • Careem also operates in Riyadh, Saudi Arabia. Reuters
    Careem also operates in Riyadh, Saudi Arabia. Reuters
  • Abrar Ahmed, Careem's longest-serving driver, takes 'The National' for a spin in Dubai Media City. Chris Whiteoak / The National
    Abrar Ahmed, Careem's longest-serving driver, takes 'The National' for a spin in Dubai Media City. Chris Whiteoak / The National
  • Careem's bus service in Egypt. Courtesy Careem
    Careem's bus service in Egypt. Courtesy Careem
  • The new 13-seater bus service will operate throughout the country. Photo: Careem
    The new 13-seater bus service will operate throughout the country. Photo: Careem
  • You can even hire cars from Careem in Dubai. Victor Besa / The National
    You can even hire cars from Careem in Dubai. Victor Besa / The National

Careem Food was launched in Dubai in 2018 and order volume has grown by more than 200 per cent over the past two years.

It is available in the UAE, Saudi Arabia and Jordan, with plans to expand the service in the coming years.

“We’re confident in our ability to deliver food to our customers super fast without compromising on the quality of our orders, thanks to Careem’s market-leading logistics infrastructure,” said Alex Golden, global head of Careem Food.

“So confident that we’re promising to reimburse our customers Dh1 for every minute that their order is late for the duration of the campaign.”

The money will be deposited into the customer's Careem Pay wallet for use on any of Careem's services or withdrawn into a bank account.

During Ramadan, Careem Food's Eat 2 Fill a Plate campaign teamed up with 495 outlets in the UAE to raise more than Dh139,000 for the 1 Billion Meals endowment.

Careem now operates in more than 70 cities across 10 countries, from Morocco to Pakistan.

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TV: The match will be broadcast on OSN Sports Cricket HD. Subscribers to the channel can also stream the action live on OSN Play.

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Company name: SimpliFi

Started: August 2021

Founder: Ali Sattar

Based: UAE

Industry: Finance, technology

Investors: 4DX, Rally Cap, Raed, Global Founders, Sukna and individuals

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Height 1.80 metres

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The ambitious development has been hit by regional turmoil as well as the slump in the Turkish construction industry - a key sector - as the country's economy heads towards what could be a hard landing in an intensifying downturn.

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The country has been hit by high inflation and a currency crisis in August. The lira lost 28 per cent of its value against the dollar in 2018 and markets are still unconvinced by the readiness of the government under President Recep Tayyip Erdogan to tackle underlying economic issues.

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A widely accepted definition was made by the All Party Parliamentary Group on British Muslims in 2019: “Islamophobia is rooted in racism and is a type of racism that targets expressions of Muslimness or perceived Muslimness.” It further defines it as “inciting hatred or violence against Muslims”.

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Updated: May 10, 2023, 6:33 AM