Air travel is slowly returning to normal following a global technology outage that saw flights grounded or delayed around the world. Getty Images / AFP
Air travel is slowly returning to normal following a global technology outage that saw flights grounded or delayed around the world. Getty Images / AFP
Air travel is slowly returning to normal following a global technology outage that saw flights grounded or delayed around the world. Getty Images / AFP
Air travel is slowly returning to normal following a global technology outage that saw flights grounded or delayed around the world. Getty Images / AFP

Dubai and Abu Dhabi airports operating as normal following IT global outage


Hayley Skirka
  • English
  • Arabic

Following a technology outage that caused travel disruption around the world, operations at airports and airlines are returning to normal on Sunday.

In the UAE, flight tracking website FlightRadar24 reported low airport disruption on Sunday morning.

Good traffic flow was reported at Zayed International Airport and in Dubai, only minor delays were on the radar according to the latest data from the aviation website.

Emirates flights to and from Dubai remain unimpacted by the outage.

“There has been no impact to our operations due to the global IT disruption since our last statement on Friday,” a representative for the Dubai airline told The National.

It's also operations as usual at flydubai. “The third-party IT issue has not impacted our operations, we had minor delays on a few of our inbound flights from across the network,” confirmed a spokesperson for the airline on Sunday.

Flight status data from Dubai International Airport shows that only a handful of flights are delayed today, including some services to Oman, Pakistan and Poland.

In Abu Dhabi, Etihad Airways previously reported that flights were operating as normal, but advised travellers to expect “some limited delays to services across its network as a result of the global disruption.” The National has contacted the national airline of the UAE for the latest update.

Low-cost airline Wizz Air told The National all UAE flights are back to normal.

"Wizz Air Abu Dhabi confirms that all systems and services are now recovered. The airline has managed the disruption arising from the incident with a 100 per cent completion rate on all flights to and from the UAE," said a representative for the airline.

Flights are operating as normal at Dubai International Airport following a global IT outage. Photo: Dubai Airports
Flights are operating as normal at Dubai International Airport following a global IT outage. Photo: Dubai Airports

Globally, aviation patterns are also returning to normal in most destinations.

London Heathrow airport is not experiencing any major disruptions on Sunday. The international hub is in the middle of its peak summer period, having recorded its busiest ever day for passenger numbers on June 30.

Authorities at neighbouring London City airport have confirmed it was not impacted directly by the outage, and it was also business as usual at London Stanstead, with officials issuing a statement confirming “operations are now running as normal.”

At London's Gatwick Airport, most travel issues have been resolved, including IT systems which crashed during the outage, but some flights may continue to be impacted on Sunday.

“We expect the majority of our flights to operate as usual tomorrow,” reads a post on the airport's account from Saturday. “Some delays and cancellations will however continue this evening and over the weekend.”

ABTA, the largest travel association in the UK, reported that “the majority of flights are going ahead”.

It advised any passengers with upcoming travel to check the latest information from airlines and the departure airport, and to carry essentials items with them in case of any knock-on delays.

Fully restored services in India and US travel waivers

Several major US airlines including Delta, United and American Airlines grounded flights during the outage, which had knock-on effects at airports around the world. Travel waivers were issued for US passengers impacted by the technology fail.

In India, where IndiGo, Air India and SpiceJet cancelled flights following the outage, travel is largely back to normal.

US airlines have issued travel waivers for passengers impacted by the global IT outage. AFP
US airlines have issued travel waivers for passengers impacted by the global IT outage. AFP

The country’s union minister for civil aviation took to X to post an update that airline services had resumed on Saturday. Low cost airline IndiGo, which cancelled about 200 flights on Friday and had technical problems with its reservations system, also used the social media platform to confirm that travel services have been “fully restored”.

Australian airline Qantas previously announced that some of its flights were delayed due to the global outage. On Saturday, it advised travellers that the situation was back to normal.

“Technical issues due to a global third party outage have been resolved,” reported the airline on its website and advised passengers to continue to travel to airports for upcoming flights.

Singapore Airlines said on X that “flights are operating as scheduled”. The South-east Asian airline has also restored services at its main services centre and telephone reservation lines following their suspension on Friday.

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Mercer, the investment consulting arm of US services company Marsh & McLennan, expects its wealth division to at least double its assets under management (AUM) in the Middle East as wealth in the region continues to grow despite economic headwinds, a company official said.

Mercer Wealth, which globally has $160 billion in AUM, plans to boost its AUM in the region to $2-$3bn in the next 2-3 years from the present $1bn, said Yasir AbuShaban, a Dubai-based principal with Mercer Wealth.

Within the next two to three years, we are looking at reaching $2 to $3 billion as a conservative estimate and we do see an opportunity to do so,” said Mr AbuShaban.

Mercer does not directly make investments, but allocates clients’ money they have discretion to, to professional asset managers. They also provide advice to clients.

“We have buying power. We can negotiate on their (client’s) behalf with asset managers to provide them lower fees than they otherwise would have to get on their own,” he added.

Mercer Wealth’s clients include sovereign wealth funds, family offices, and insurance companies among others.

From its office in Dubai, Mercer also looks after Africa, India and Turkey, where they also see opportunity for growth.

Wealth creation in Middle East and Africa (MEA) grew 8.5 per cent to $8.1 trillion last year from $7.5tn in 2015, higher than last year’s global average of 6 per cent and the second-highest growth in a region after Asia-Pacific which grew 9.9 per cent, according to consultancy Boston Consulting Group (BCG). In the region, where wealth grew just 1.9 per cent in 2015 compared with 2014, a pickup in oil prices has helped in wealth generation.

BCG is forecasting MEA wealth will rise to $12tn by 2021, growing at an annual average of 8 per cent.

Drivers of wealth generation in the region will be split evenly between new wealth creation and growth of performance of existing assets, according to BCG.

Another general trend in the region is clients’ looking for a comprehensive approach to investing, according to Mr AbuShaban.

“Institutional investors or some of the families are seeing a slowdown in the available capital they have to invest and in that sense they are looking at optimizing the way they manage their portfolios and making sure they are not investing haphazardly and different parts of their investment are working together,” said Mr AbuShaban.

Some clients also have a higher appetite for risk, given the low interest-rate environment that does not provide enough yield for some institutional investors. These clients are keen to invest in illiquid assets, such as private equity and infrastructure.

“What we have seen is a desire for higher returns in what has been a low-return environment specifically in various fixed income or bonds,” he said.

“In this environment, we have seen a de facto increase in the risk that clients are taking in things like illiquid investments, private equity investments, infrastructure and private debt, those kind of investments were higher illiquidity results in incrementally higher returns.”

The Abu Dhabi Investment Authority, one of the largest sovereign wealth funds, said in its 2016 report that has gradually increased its exposure in direct private equity and private credit transactions, mainly in Asian markets and especially in China and India. The authority’s private equity department focused on structured equities owing to “their defensive characteristics.”

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Updated: July 21, 2024, 9:49 AM