Twitter is not reinstating accounts engaged in illegal activity, threats of harm or violence, large-scale spam and platform manipulation. EPA
Twitter is not reinstating accounts engaged in illegal activity, threats of harm or violence, large-scale spam and platform manipulation. EPA
Twitter is not reinstating accounts engaged in illegal activity, threats of harm or violence, large-scale spam and platform manipulation. EPA
Twitter is not reinstating accounts engaged in illegal activity, threats of harm or violence, large-scale spam and platform manipulation. EPA

Twitter allows users to appeal against bans as it reinstates suspended accounts


Ian Oxborrow
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Twitter will allow users to appeal against an account suspension starting this month, with the company proactively reinstating previously banned accounts.

Twitter, which was acquired by billionaire Elon Musk in October, confirmed late last year that it had identified policies where permanent suspension “was a disproportionate action for breaking Twitter rules”.

“Going forward, we will take less severe actions, such as limiting the reach of policy-violating Tweets or asking you to remove Tweets before you can continue using your account,” the company said.

“Account suspension will be reserved for severe or ongoing, repeat violations of our policies.”

Twitter confirmed that it did not reinstate accounts that engaged in illegal activity, threats of harm or violence, large-scale spam and platform manipulation, or where there was no recent appeal to have the account reinstated.

The account of former US president Donald Trump was reinstated in November after a majority of respondents in a poll run by Mr Musk said they wanted him back on the platform.

He was banned for allegedly inciting violence after the January 6, 2021, attack on the US Capitol. Despite the lifting of his ban, he hasn't tweeted since January 8, 2021.

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Elon Musk over the years — in pictures

  • Jared Kushner and Elon Musk watch the Fifa World Cup final match between Argentina and France. Getty Images
    Jared Kushner and Elon Musk watch the Fifa World Cup final match between Argentina and France. Getty Images
  • Mr Musk attends model and businesswoman Heidi Klum's 2022 Halloween party at Moxy Lower East Side, in New York City Getty
    Mr Musk attends model and businesswoman Heidi Klum's 2022 Halloween party at Moxy Lower East Side, in New York City Getty
  • Mr Musk on stage next to Optimus the humanoid robot in Palo Alto, California, in September 2022 AFP
    Mr Musk on stage next to Optimus the humanoid robot in Palo Alto, California, in September 2022 AFP
  • Mr Musk speaks at the Tesla Giga Texas manufacturing 'Cyber Rodeo' grand opening party, in Austin, Texas, in 2022 AFP
    Mr Musk speaks at the Tesla Giga Texas manufacturing 'Cyber Rodeo' grand opening party, in Austin, Texas, in 2022 AFP
  • Mr Musk shakes hands with Brazil's then president Jair Bolsonaro, at the event Conecta Amazonia in Porto Feliz, Sao Paulo state, in 2022 AFP
    Mr Musk shakes hands with Brazil's then president Jair Bolsonaro, at the event Conecta Amazonia in Porto Feliz, Sao Paulo state, in 2022 AFP
  • Mr Musk and his mother, Maye Musk, arrive for the 2022 Met Gala at the Metropolitan Museum of Art in New York, in 2022 AFP
    Mr Musk and his mother, Maye Musk, arrive for the 2022 Met Gala at the Metropolitan Museum of Art in New York, in 2022 AFP
  • Mr Musk attends the start of the production at Tesla's Gigafactory in Gruenheide, in 2022 AFP
    Mr Musk attends the start of the production at Tesla's Gigafactory in Gruenheide, in 2022 AFP
  • Mikey Day as a lawyer, Cecily Strong as a judge, and host Mr Musk as Wario during the 'Wario' sketch on NBC's 'Saturday Night Live', in 2021 Getty
    Mikey Day as a lawyer, Cecily Strong as a judge, and host Mr Musk as Wario during the 'Wario' sketch on NBC's 'Saturday Night Live', in 2021 Getty
  • Mr Musk and son X Æ A-12 onstage at 'Time' Person of the Year in New York, in 2021 AFP
    Mr Musk and son X Æ A-12 onstage at 'Time' Person of the Year in New York, in 2021 AFP
  • Mr Musk dancing onstage during a delivery event for Tesla's China-made Model 3 cars in Shanghai, in 2021 Reuters
    Mr Musk dancing onstage during a delivery event for Tesla's China-made Model 3 cars in Shanghai, in 2021 Reuters
  • Mr Musk with Armin Laschet, at the time CDU party federal chairman and prime minister of Germany's North Rhine-Westphalia, at the Tesla Gigafactory in Gruenheide, in 2021 Getty
    Mr Musk with Armin Laschet, at the time CDU party federal chairman and prime minister of Germany's North Rhine-Westphalia, at the Tesla Gigafactory in Gruenheide, in 2021 Getty
  • Mr Musk at the construction site of the Tesla Gigafactory in Gruenheide, near Berlin, Germany, in 2020 EPA
    Mr Musk at the construction site of the Tesla Gigafactory in Gruenheide, near Berlin, Germany, in 2020 EPA
  • Mr Musk leaves a New York court in 2019, after a hearing in a lawsuit brought against him by the US Securities and Exchange Commission Getty
    Mr Musk leaves a New York court in 2019, after a hearing in a lawsuit brought against him by the US Securities and Exchange Commission Getty
  • A prototype of SpaceX's Starship spacecraft in Boca Chica, Texas, in 2019 Reuters
    A prototype of SpaceX's Starship spacecraft in Boca Chica, Texas, in 2019 Reuters
  • Mr Musk and then partner Grimes at The Metropolitan Museum of Art in New York City, in 2018 AFP
    Mr Musk and then partner Grimes at The Metropolitan Museum of Art in New York City, in 2018 AFP
  • From left, Mr Musk, Corning chief executive Wendell Weeks, then US president Donald Trump and Johnson & Johnson chief executive Alex Gorsky at the White House, in 2017 AFP
    From left, Mr Musk, Corning chief executive Wendell Weeks, then US president Donald Trump and Johnson & Johnson chief executive Alex Gorsky at the White House, in 2017 AFP
  • Mr Musk presents his plan to colonise Mars at the International Astronautics Congress in Guadalajara, Mexico, in 2016 EPA
    Mr Musk presents his plan to colonise Mars at the International Astronautics Congress in Guadalajara, Mexico, in 2016 EPA
  • Mr Musk with then Japanese prime minister Shinzo Abe after a test drive of the Tesla Model S P85D in Palo Alto, California, in 2015 Reuters
    Mr Musk with then Japanese prime minister Shinzo Abe after a test drive of the Tesla Model S P85D in Palo Alto, California, in 2015 Reuters
  • Mr Musk with then wife Talulah Riley at the 2011 British Academy Film Awards in London Getty
    Mr Musk with then wife Talulah Riley at the 2011 British Academy Film Awards in London Getty
  • Mr Musk after Tesla's initial public offering at the Nasdaq market in New York, in 2010 Reuters
    Mr Musk after Tesla's initial public offering at the Nasdaq market in New York, in 2010 Reuters
  • Then US president Barack Obama with Mr Musk on a tour of Cape Canaveral Air Force Station at Cape Canaveral, Florida, in 2010 Reuters
    Then US president Barack Obama with Mr Musk on a tour of Cape Canaveral Air Force Station at Cape Canaveral, Florida, in 2010 Reuters
  • Mr Musk in the Tesla Roadster electric car at the North American International Auto Show in Detroit, in 2009 Reuters
    Mr Musk in the Tesla Roadster electric car at the North American International Auto Show in Detroit, in 2009 Reuters
  • Mr Musk with music producer Quincy Jones at the Tesla Roadster launch party in 2008 AFP
    Mr Musk with music producer Quincy Jones at the Tesla Roadster launch party in 2008 AFP
  • Mr Musk answers questions about the new Tesla Model S all-electric car, at its unveiling in Hawthorne, California, in 2009 AFP
    Mr Musk answers questions about the new Tesla Model S all-electric car, at its unveiling in Hawthorne, California, in 2009 AFP
  • Elon Musk in Los Angeles in 2008. Getty
    Elon Musk in Los Angeles in 2008. Getty
  • Tesla and SpaceX founder Elon Musk in 2004 Getty
    Tesla and SpaceX founder Elon Musk in 2004 Getty

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Among the thousands of layoffs at Twitter since Mr Musk took ownership have reportedly been the social network’s misinformation policy and moderation team.

The move led to concerns of an increase in abuse and hate speech on Twitter, although Mr Musk claimed in November that “hate speech impressions” had declined dramatically.

Twitter lost at least half of its major advertisers in the weeks after Mr Musk became its chief executive, representing a loss of about $750 million, a report by non-profit company Media Matters found.

Mr Musk had previously claimed that the company was losing $4 million a day. It has since introduced a paid subscription service and is moving forward with plans to introduce a payments feature on its platform to raise new revenue.

Meanwhile, on Thursday, the company's development team tweeted that it would no longer support free access to Twitter API, both versions v2 and v1.1.

It said a paid basic tier would be available instead.

“Twitter data [sets] are among the world’s most powerful,” it said. “We’re committed to enabling fast and comprehensive access so you can continue to build with us. We’ll be back with more details on what you can expect next week.”

Updated: February 02, 2023, 10:38 AM