Not a good time to be a consultant in the Middle East as cynicism grows


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Growing cynicism about the consulting sector is forcing firms to work harder to retain clients, industry figures have warned.

In contrast to the past decade, when companies spent big to bring in armies of shiny business school graduates armed with reams of vague PowerPoint slides to modernise their business practices, consultants say the industry has fallen out of favour among Middle Eastern companies.

Companies in the region were feeling "consulting exhausted", delegates told an event organised by the London Business School.

As a result, it was becoming harder to convince firms of the benefits of bringing in international consultants to review their business practices.

"Our Middle Eastern clients aren't spending in the same way as they did before the financial crisis, they are becoming increasingly sophisticated buyers," said Katie Sumpton, a principal at Booz & Company.

The consultancy sector has been cutting jobs as cut-throat pricing among rivals saps profitability.

The large professional services firm KPMG said this month that it had made cuts to its Dubai-based mergers and acquisitions division as a result of low deal volumes.

Those firms looking to sustain a presence in the Middle East were finding it increasingly important to measure and track the returns they produce for client companies, said Peter Clark, a partner at Aleron Partners.

"Our response has to deliver more value now there is a growing scepticism among clients," he said.

"We can't sit in our offices typing up a bit of theory - a growing trend is linking our remuneration to their bottom line."

Companies were being forced to specialise and prove their worth in fields including business analytics, said Mounir Ariss, a partner at Peppers & Rogers Group, a management consultancy.

"The consulting world has changed significantly," he said.

"Client organisations expect consultants to become more operational and demonstrate their direct impact on the client's business, while ensuring a good level of knowledge transfer to the client's team and an increasing level of subject matter expertise and specialisation from their consultants," said Mr Ariss.

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Mercer, the investment consulting arm of US services company Marsh & McLennan, expects its wealth division to at least double its assets under management (AUM) in the Middle East as wealth in the region continues to grow despite economic headwinds, a company official said.

Mercer Wealth, which globally has $160 billion in AUM, plans to boost its AUM in the region to $2-$3bn in the next 2-3 years from the present $1bn, said Yasir AbuShaban, a Dubai-based principal with Mercer Wealth.

Within the next two to three years, we are looking at reaching $2 to $3 billion as a conservative estimate and we do see an opportunity to do so,” said Mr AbuShaban.

Mercer does not directly make investments, but allocates clients’ money they have discretion to, to professional asset managers. They also provide advice to clients.

“We have buying power. We can negotiate on their (client’s) behalf with asset managers to provide them lower fees than they otherwise would have to get on their own,” he added.

Mercer Wealth’s clients include sovereign wealth funds, family offices, and insurance companies among others.

From its office in Dubai, Mercer also looks after Africa, India and Turkey, where they also see opportunity for growth.

Wealth creation in Middle East and Africa (MEA) grew 8.5 per cent to $8.1 trillion last year from $7.5tn in 2015, higher than last year’s global average of 6 per cent and the second-highest growth in a region after Asia-Pacific which grew 9.9 per cent, according to consultancy Boston Consulting Group (BCG). In the region, where wealth grew just 1.9 per cent in 2015 compared with 2014, a pickup in oil prices has helped in wealth generation.

BCG is forecasting MEA wealth will rise to $12tn by 2021, growing at an annual average of 8 per cent.

Drivers of wealth generation in the region will be split evenly between new wealth creation and growth of performance of existing assets, according to BCG.

Another general trend in the region is clients’ looking for a comprehensive approach to investing, according to Mr AbuShaban.

“Institutional investors or some of the families are seeing a slowdown in the available capital they have to invest and in that sense they are looking at optimizing the way they manage their portfolios and making sure they are not investing haphazardly and different parts of their investment are working together,” said Mr AbuShaban.

Some clients also have a higher appetite for risk, given the low interest-rate environment that does not provide enough yield for some institutional investors. These clients are keen to invest in illiquid assets, such as private equity and infrastructure.

“What we have seen is a desire for higher returns in what has been a low-return environment specifically in various fixed income or bonds,” he said.

“In this environment, we have seen a de facto increase in the risk that clients are taking in things like illiquid investments, private equity investments, infrastructure and private debt, those kind of investments were higher illiquidity results in incrementally higher returns.”

The Abu Dhabi Investment Authority, one of the largest sovereign wealth funds, said in its 2016 report that has gradually increased its exposure in direct private equity and private credit transactions, mainly in Asian markets and especially in China and India. The authority’s private equity department focused on structured equities owing to “their defensive characteristics.”

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