Hisham Sidani is the operations manager at Workers Village, which is home to about 10,000 men. Sammy Dallal / The National
Hisham Sidani is the operations manager at Workers Village, which is home to about 10,000 men. Sammy Dallal / The National

Keeping campers happy can be a demanding job



Hisham Sidani is the operations manager at Workers Village, which is home to about 10,000 men, but will one day house 34,000 labourers and supervisors outside Abu Dhabi. If it sounds impossible to keep a cast of thousands happy, well, that's because it is:

6am

I get up and I am on duty by 8am at the latest

8am

The first thing I do is check my e-mails … for updates from the night team about any problems, any issues, any mishaps. Let's say a client checked in yesterday but he doesn't have any pictures, we don't know about him. I take care of all these things.

8:30am

I meet my management team. I am a very systematic person. It is the only way to run this operation, to be organised and well structured, otherwise you lose track very easily. I manage about 790 employees. They are all different nationalities and different cultures. You have to be able to show compassion to their cultures.

8:45am

Answer the clients' complaints. Some will complain that they did not get submitted to this dining room, others that they did not get enough food, or the food does not taste good. You get this because you are catering to people of different backgrounds, so it's hard to please everybody. You get so many complaints, especially (about) the new guys as they don't know the rules. They might be smoking in their rooms. We tell them they cannot and send a warning to their company. The penalty is Dh50 (US$13.60).

Mid-morning

I go up to the city and tour to make sure the facilities managers are doing their jobs as per the guidelines we have set for them. I inspect random blocks. I also do viewings for clients.

1:30pm

I bring a sandwich in and eat it here at my desk.

2pm

I coordinate with the rest of the departments to see if they need anything. We make orders from suppliers. We cook 1 tonne of rice, but it will probably be more than 2 to 3 tonnes (once it is up to full capacity), 100,000 Arabic breads, 100,000 chapattis and 3 tonnes of meat every day. I have been in the services industry for 25 years and this is one of the most organised and structured operations I have seen.

4pm

My management meets with the front-end crew and they give me a report about what happened during the day for us to prepare for the next day. This could say we have a leak here or this client is not happy with this room and wants to move, they are missing their laundry, stuff like this.

5:30pm or 6pm

I leave the office.

Mid-evening

I wind down after a long day. When my family is around I spend time with them. Now they are travelling, so I try to go to the gym.

10pm or 11pm

I go to bed. At times I feel like I've accomplished a lot, and at times it seems like I am running in circles. But you have to get motivated and try to think every day is another day, and you have to do better than the day before.

* Gillian Duncan

UFC FIGHT NIGHT: SAUDI ARABIA RESULTS

Main card
Middleweight:

Robert Whittaker defeated Ikram Aliskerov via knockout (Round 1)
Heavyweight:
Alexander Volkov def Sergei Pavlovich via unanimous decision
Middleweight:
Kelvin Gastelum def Daniel Rodriguez via unanimous decision
Middleweight:
Shara Magomedov def Antonio Trocoli via knockout (Round 3)
Light heavyweight:
Volkan Oezdemir def Johnny Walker via knockout (Round 1)
Preliminary Card
Lightweight:

Nasrat Haqparast def Jared Gordon via split decision
Featherweight:
Felipe Lima def Muhammad Naimov via submission (Round 3)
Welterweight:
Rinat Fakhretdinov defeats Nicolas Dalby via split decision
Bantamweight:
Muin Gafurov def Kang Kyung-ho via unanimous decision
Light heavyweight:
Magomed Gadzhiyasulov def Brendson Ribeiro via majority decision
Bantamweight:
Chang Ho Lee def Xiao Long via split decision

COMPANY PROFILE

Name: Xpanceo

Started: 2018

Founders: Roman Axelrod, Valentyn Volkov

Based: Dubai, UAE

Industry: Smart contact lenses, augmented/virtual reality

Funding: $40 million

Investor: Opportunity Venture (Asia)

Cultural fiesta

What: The Al Burda Festival
When: November 14 (from 10am)
Where: Warehouse421,  Abu Dhabi
The Al Burda Festival is a celebration of Islamic art and culture, featuring talks, performances and exhibitions. Organised by the Ministry of Culture and Knowledge Development, this one-day event opens with a session on the future of Islamic art. With this in mind, it is followed by a number of workshops and “masterclass” sessions in everything from calligraphy and typography to geometry and the origins of Islamic design. There will also be discussions on subjects including ‘Who is the Audience for Islamic Art?’ and ‘New Markets for Islamic Design.’ A live performance from Kuwaiti guitarist Yousif Yaseen should be one of the highlights of the day. 

Director: Nag Ashwin

Starring: Prabhas, Saswata Chatterjee, Deepika Padukone, Amitabh Bachchan, Shobhana

Rating: ★★★★

RESULTS

6.30pm: Handicap (rated 95-108) US$125,000 2000m (Dirt).
Winner: Don’t Give Up, Gerald Mosse (jockey), Saeed bin Suroor (trainer).

7.05pm: Handicap (95+) $160,000 2810m (Turf).
Winner: Los Barbados, Adrie de Vries, Fawzi Nass.

7.40pm: Handicap (80-89) $60,000 1600m (D).
Winner: Claim The Roses, Mickael Barzalona, Salem bin Ghadayer.

8.15pm: UAE 2000 Guineas Trial (Div-1) Conditions $100,000 1,400m (D)
Winner: Gold Town, William Buick, Charlie Appleby.

8.50pm: Cape Verdi Group 2 $200,000 1600m (T).
Winner: Promising Run, Patrick Cosgrave, Saeed bin Suroor.

9.25pm: UAE 2000 Guineas Conditions $100,000 1,400m (D).
Winner: El Chapo, Luke Morris, Fawzi Nass.

Bib Gourmand restaurants

Al Khayma
Bait Maryam
Brasserie Boulud
Fi'lia
folly
Goldfish
Ibn AlBahr
Indya by Vineet
Kinoya
Ninive
Orfali Bros
Reif Japanese Kushiyaki
Shabestan
Teible