Ruby the robot serves diners in the Drink and Spice Magics restaurant in Bur Dubai, Dubai. Pawan Singh / The National
Ruby the robot serves diners in the Drink and Spice Magics restaurant in Bur Dubai, Dubai. Pawan Singh / The National
Ruby the robot serves diners in the Drink and Spice Magics restaurant in Bur Dubai, Dubai. Pawan Singh / The National
Ruby the robot serves diners in the Drink and Spice Magics restaurant in Bur Dubai, Dubai. Pawan Singh / The National

Ruby the robot waitress serves up a treat in Dubai


Nick Webster
  • English
  • Arabic

She may resemble a character from a quirky 1980s Sci-Fi movie, but something rather special is on the menu at a new restaurant in Bur Dubai.

Ruby the robotic waitress is wowing hungry customers at Drink and Spice Magics by rushing out their orders with the minimum of fuss.

The glamorous employee can find your table and serve up your favourite curry, all in an instant.

And whilst she can't quite flutter her eyelids at diners, she does sing happy birthday and loves telling customers to 'enjoy your meal'.

“I want everything I do in life to be extraordinary and Ruby is no exception,” said Arif Mohammad, managing director of 4am Group, which opened the new restaurant.

“Many eateries have great decor and great food — so it is a very competitive market.

“When I was in India in 2016 and visited a restaurant which had a robot working in the kitchen, it gave me an idea.

"I thought why not use the same technology front of house? People are very excited by her.”

Customers have been wowed by Ruby's singing and love her sari. Pawan Singh / The National
Customers have been wowed by Ruby's singing and love her sari. Pawan Singh / The National

At Dh150,000, Mr Mohammad, a former software engineer from India, admits Ruby doesn’t come cheap. But with more than 11,500 orders in the restaurant’s first two weeks of business, the high-tech waitress could prove a very shrewd investment.

Not only can she weave her way through the restaurant to diners' tables, she never asks for a pay rise or takes any days off.

“Robots will be part of the future and it won’t be long before we all have a regular interaction with them in some form,” Mr Mohammad said.

“Ruby's absolutely beautiful and wears traditional Indian saris. She's five-foot tall, has a lovely singing voice and never complains. She's the perfect employee.”

Arif Mohammad, Managing Director of 4AM Group and owner of Ruby. Pawan Singh / The National
Arif Mohammad, Managing Director of 4AM Group and owner of Ruby. Pawan Singh / The National

Ruby gets to work after customers place an order from an iPad on their table which is sent straight to the restaurant's kitchen.

Once cooked, chefs place the meal onto her serving tray which she carries to their table. Human waiters then serve the food to customers.

So far, there have been no hitches and as long as Ruby has a clear path around the restaurant — she's guided by a series of magnetic strips on the floor — everything runs pretty smoothly.

She can sing happy birthday to diners and even play their favourite pop song whilst delivering their meal.

Mr Mohammad, who lives in Jumeirah Beach Residence, now has plans to expand his restaurant empire to 100 outlets elsewhere in the UAE, as well as Saudi Arabia, India and the UK.

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But on the first day of opening, he was alarmed to find a police car and two officers waiting for him outside his restaurant.

Worried he may have breached some kind of regulation involving the use of robots at work, he feared the worst.

But all the policeman wanted to do though was meet Ruby for themselves and book a table.

The restaurant, situated near the BurJuman metro station, also employs 37 conventional staff and 10 delivery motorbike riders. House dishes include chicken or mutton dim biryani, chicken tikka, stuffed potatoes and tandoori pomfret, a kind of curried fish.

Ruby awaits her next customer at Drink and Spice Magics restaurant. Pawan Singh / The National
Ruby awaits her next customer at Drink and Spice Magics restaurant. Pawan Singh / The National

“Ruby is the most popular member of staff and people are eating here just to meet her,” Mr Mohammad said.

“They're even asking us if she's working before they make a booking — and asking for a table being served by her.

"Ruby needs a metre turning circle so we had to design the restaurant around her. We opened on July 4 and despite not doing any marketing we've been booked up since. She's attracted so much attention.”

While you're here
The specs

Engine: 8.0-litre, quad-turbo 16-cylinder

Transmission: 7-speed auto

0-100kmh 2.3 seconds

0-200kmh 5.5 seconds

0-300kmh 11.6 seconds

Power: 1500hp

Torque: 1600Nm

Price: Dh13,400,000

On sale: now

Women’s World T20, Asia Qualifier, in Bangkok

UAE fixtures Mon Nov 20, v China; Tue Nov 21, v Thailand; Thu Nov 23, v Nepal; Fri Nov 24, v Hong Kong; Sun Nov 26, v Malaysia; Mon Nov 27, Final

(The winners will progress to the Global Qualifier)

MATCH INFO

Newcastle United 1 (Carroll 82')

Leicester City 2 (Maddison 55', Tielemans 72')

Man of the match James Maddison (Leicester)

U19 WORLD CUP, WEST INDIES

UAE group fixtures (all in St Kitts)
Saturday 15 January: v Canada
Thursday 20 January: v England
Saturday 22 January: v Bangladesh

UAE squad
Alishan Sharafu (captain), Shival Bawa, Jash Giyanani, Sailles Jaishankar, Nilansh Keswani, Aayan Khan, Punya Mehra, Ali Naseer, Ronak Panoly, Dhruv Parashar, Vinayak Raghavan, Soorya Sathish, Aryansh Sharma, Adithya Shetty, Kai Smith

MATCH INFO

Uefa Champions League last-16, second leg:

Real Madrid 1 (Asensio 70'), Ajax 4 (Ziyech 7', Neres 18', Tadic 62', Schone 72')

Ajax win 5-3 on aggregate

Brief scores:

Pakistan (1st innings) 181: Babar 71; Olivier 6-37

South Africa (1st innings) 223: Bavuma 53; Amir 4-62

Pakistan (2nd innings) 190: Masood 65, Imam 57; Olivier 5-59

Venom

Director: Ruben Fleischer

Cast: Tom Hardy, Michelle Williams, Riz Ahmed

Rating: 1.5/5

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%3Cp%3E%3Cstrong%3EEngine%3A%3C%2Fstrong%3E%203.0-litre%20twin-turbo%20V6%20and%20electric%20motor%3Cbr%3E%3Cstrong%3EMax%20power%3A%3C%2Fstrong%3E%20700hp%20at%207%2C500rpm%3Cbr%3E%3Cstrong%3EMax%20torque%3A%3C%2Fstrong%3E%20720Nm%20at%202%2C250rpm%3Cbr%3E%3Cstrong%3ETransmission%3A%3C%2Fstrong%3E%20Eight-speed%20dual-clutch%20auto%3Cbr%3E%3Cstrong%3E0-100km%2Fh%3A%3C%2Fstrong%3E%203.0sec%3Cbr%3E%3Cstrong%3ETop%20speed%3A%20%3C%2Fstrong%3E330kph%3Cbr%3E%3Cstrong%3EPrice%3A%3C%2Fstrong%3E%20From%20Dh1.14%20million%20(%24311%2C000)%3Cbr%3E%3Cstrong%3EOn%20sale%3A%3C%2Fstrong%3E%20Now%3C%2Fp%3E%0A

Fringe@Four Line-up

October 1 - Phil Nichol (stand-up comedy)

October 29 - Mandy Knight (stand-up comedy)

November 5 - Sinatra Raw (Fringe theatre)

November 8 - Imah Dumagay & Sundeep Fernandes (stand-up comedy)

November 13 - Gordon Southern (stand-up comedy)

November 22 - In Loyal Company (Fringe theatre)

November 29 - Peter Searles (comedy / theatre)

December 5 - Sinatra’s Christmas Under The Stars (music / dinner show)

UAE currency: the story behind the money in your pockets
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