Like many leaders, Khadija Dangor has only the best intentions. The head of reporting and reconciliation for a division office at the National Bank of Abu Dhabi (NBAD) says she tries to help, rather than hinder, the development of employees in her team. But recently, she discovered, that isn't always what happens.
"My own behaviour that I'd like to change is my tendency to do everything myself," says Ms Dangor. "I also need to listen more. Often my team comes up with good solutions, but maybe I'm too set in my own ways and don't listen to them as much as I should.
"When you start to reflect, you realise you are actually an accidental diminisher."
That phrase of being an "accidental diminisher" - or a leader who sometimes stifles the growth of others - didn't just pop into Ms Dangor's vocabulary on its own. The concept recently struck a chord with her, as well as an auditorium of some 50 NBAD bankers at the managerial level, during one of those guest lectures that usually leaves employees rolling their eyes.
Eye-rolling was at a minimum this time around as the audience engaged with the research question that the speaker, Liz Wiseman, tried to answer in both her talk and recent bestselling book, Multipliers: How the Best Leaders Make Everyone Smarter.
The question she has tried to answer, after studying more than 150 leaders in various businesses around the world, is simple yet crucial to the development of any workplace: why do some leaders amplify intelligence, while others drain or diminish it?
"I actually think the dirty little secret of corporate life is that people are really busy but secretly bored," says Ms Wiseman, who is president of The Wiseman Group, a leadership research and development centre based in Silicon Valley, California. "Where is this intelligence going, and can this intelligence be put to use?"
Ms Wiseman, who spent 17 years at Oracle Corporation as the global leader for human resource development and vice president of Oracle University, says "diminishers" tend to be know-it-all decision makers who micro-manage tasks and under-utilise talent. Her research has found that these kinds of leaders, whether they are a founder of a small business or senior executive for a technology firm or manufacturing plant, tend to utilise just 50 per cent of a person's intelligence or capability. In a random, admittedly unscientific poll of some of NBAD's managers in the audience, Ms Wiseman found that managers who had worked with a diminishing boss of their own put an average of just 25 per cent of themselves into that job.
"Multipliers", on the other hand, are talent magnets who create intense environments that require people's best thoughts and work. They also challenge and stretch an employee beyond their known capability, but don't create the kind of anxiety-induced stress that often shuts people down as deadlines approach. Among NBAD's managers, multipliers were able to get a full 90 per cent of their capacity.
Seeing such stark results will help managers at NBAD continue "building a learning culture", says Paula McManus, the bank's head of learning and development for its human resources group. "We've done a lot of management development training," she says. "People have the basics of what they should be doing, and this takes their understanding to the next level."
For managers such as Ms Dangor, though, only the first step of the process is complete. "Now, the big challenge is to apply the new approach," she says. "It's easy to spot something when you've done something wrong, but to proactively think of your approach and how you deal with people is something I want to change."
nparmar@thenational.ae
UAE currency: the story behind the money in your pockets
Company%20Profile
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The specs: 2018 Nissan Altima
Price, base / as tested: Dh78,000 / Dh97,650
Engine: 2.5-litre in-line four-cylinder
Power: 182hp @ 6,000rpm
Torque: 244Nm @ 4,000rpm
Transmission: Continuously variable tranmission
Fuel consumption, combined: 7.6L / 100km
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SPEC%20SHEET%3A%20APPLE%20M3%20MACBOOK%20AIR%20(13%22)
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EA Sports FC 25
Developer: EA Vancouver, EA Romania
Publisher: EA Sports
Consoles: Nintendo Switch, PlayStation 4&5, Xbox One and Xbox Series X/S
Rating: 3.5/5
Company%20Profile
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2024%20Dubai%20Marathon%20Results
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The Bio
Favourite vegetable: “I really like the taste of the beetroot, the potatoes and the eggplant we are producing.”
Holiday destination: “I like Paris very much, it’s a city very close to my heart.”
Book: “Das Kapital, by Karl Marx. I am not a communist, but there are a lot of lessons for the capitalist system, if you let it get out of control, and humanity.”
Musician: “I like very much Fairuz, the Lebanese singer, and the other is Umm Kulthum. Fairuz is for listening to in the morning, Umm Kulthum for the night.”
TOURNAMENT INFO
Women’s World Twenty20 Qualifier
Jul 3- 14, in the Netherlands
The top two teams will qualify to play at the World T20 in the West Indies in November
UAE squad
Humaira Tasneem (captain), Chamani Seneviratne, Subha Srinivasan, Neha Sharma, Kavisha Kumari, Judit Cleetus, Chaya Mughal, Roopa Nagraj, Heena Hotchandani, Namita D’Souza, Ishani Senevirathne, Esha Oza, Nisha Ali, Udeni Kuruppuarachchi
Apple's%20Lockdown%20Mode%20at%20a%20glance
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'My Son'
Director: Christian Carion
Starring: James McAvoy, Claire Foy, Tom Cullen, Gary Lewis
Rating: 2/5
Illegal%20shipments%20intercepted%20in%20Gulf%20region
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The specs
Engine: 2-litre or 3-litre 4Motion all-wheel-drive Power: 250Nm (2-litre); 340 (3-litre) Torque: 450Nm Transmission: 8-speed automatic Starting price: From Dh212,000 On sale: Now
The specs
Engine: 1.5-litre turbo
Power: 181hp
Torque: 230Nm
Transmission: 6-speed automatic
Starting price: Dh79,000
On sale: Now
Company%20Profile
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The specs
Engine: 77.4kW all-wheel-drive dual motor
Power: 320bhp
Torque: 605Nm
Transmission: Single-speed automatic
Price: From Dh219,000
On sale: Now
Nepotism is the name of the game
Salman Khan’s father, Salim Khan, is one of Bollywood’s most legendary screenwriters. Through his partnership with co-writer Javed Akhtar, Salim is credited with having paved the path for the Indian film industry’s blockbuster format in the 1970s. Something his son now rules the roost of. More importantly, the Salim-Javed duo also created the persona of the “angry young man” for Bollywood megastar Amitabh Bachchan in the 1970s, reflecting the angst of the average Indian. In choosing to be the ordinary man’s “hero” as opposed to a thespian in new Bollywood, Salman Khan remains tightly linked to his father’s oeuvre. Thanks dad.
Afro%20salons
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More from Aya Iskandarani
RESULT
Uruguay 3 Russia 0
Uruguay: Suárez (10'), Cheryshev (23' og), Cavani (90')
Russia: Smolnikov (Red card: 36')
Man of the match: Diego Godin (Uruguay)
UPI facts
More than 2.2 million Indian tourists arrived in UAE in 2023
More than 3.5 million Indians reside in UAE
Indian tourists can make purchases in UAE using rupee accounts in India through QR-code-based UPI real-time payment systems
Indian residents in UAE can use their non-resident NRO and NRE accounts held in Indian banks linked to a UAE mobile number for UPI transactions
Company%20profile
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COMPANY PROFILE
Founders: Alhaan Ahmed, Alyina Ahmed and Maximo Tettamanzi
Total funding: Self funded
Greatest of All Time
Starring: Vijay, Sneha, Prashanth, Prabhu Deva, Mohan