How to access the new Emirates Post service

To receive a personal box, customers can apply either online or at their nearest post office.

To receive a personal box, customers can apply either online at www.emiratespost.ae or at their nearest post office.

First select the service that applies to you - those in villas would opt for the My Home service, those in apartment blocks for My Building and those in remote locations would pick the My Zone service.

Then decide if you want mail delivered three times a week, which costs Dh750, or six times at a cost of Dh1,250.

You can also select the PO Box number of your choice from a list.

Once the application is submitted, Emirates Post staff install the box and customers receive a key so that they can collect the mail and also place outgoing mail in a separate compartment in the box.

There is a colour-coded system. When the postman delivers the mail, he will slide the colour to red. When the customer takes the mail they will slide it to green. If residents place outgoing post in the box, they slide it back to red.

Subscribers also receive an SMS if they receive registered mail or a parcel too large to fit into their post box. They must then visit their nearest post office to collect the item.