Sheikh Mohammed bin Rashid: best and worst government agencies to be revealed in September

Sheikh Mohammed bin Rashid, Prime Minister of the UAE, said on Wednesday that the five best and worst federal government agencies would be revealed in September.

Writing on Twitter, Sheikh Mohammed said more than 1,300 services provided by ministries and federal government agencies would be evaluated.

Tests will assess how easy it is for the public to pay fees, the accuracy of procedures and speed of service.

Sheikh Mohammed said the assessments would show that providing the best services in the world is a top priority for the UAE.

Rewarding the hard-working is a message to the government team that we will not allow inaction or negligence, he said.

"[We will] conduct a comprehensive evaluation of digital and smart services provided to the public across all federal government institutions and ministries," Sheikh Mohammed said.

"Next September 4 ... we will announce the best and worst five government agencies."

Sheikh Mohammed said the tests would determine the success of government agencies in reaching customers wherever they are and enable them to complete their transactions easily and efficiently.

It will highlight how the ease of accessing services can improve the quality of life for all.

He said continuous evaluation was not an administrative or routine procedure, but critical to the work of the UAE.

Sheikh Mohammed has sought to achieve top levels of service and dedication among public servants.

In 2016 he paid a surprise visit to government offices in Dubai and found desks empty.

Ministers, managers and other officials are also routinely evaluated, while "secret shoppers" pay visits to service providers.

Sheikh Mohammed said in 2019 that standards at a government service centre were not at an acceptable level, after sharing an image of long queues at a branch of Emirates Post.

The assessment announced on Wednesday follows the launch in March of the UAE government's digital customer policy.

This encompasses 28 initiatives to be implemented by 2023 to enhance the competitiveness of the UAE at the global level.

Sheikh Mohammed launched the Dubai 2040 plan - in pictures

COMPANY PROFILE

Name: HyperSpace

Started: 2020

Founders: Alexander Heller, Rama Allen and Desi Gonzalez

Based: Dubai, UAE

Sector: Entertainment

Number of staff: 210

Investment raised: $75 million from investors including Galaxy Interactive, Riyadh Season, Sega Ventures and Apis Venture Partners

Marathon results

Men:

1. Titus Ekiru(KEN) 2:06:13

2. Alphonce Simbu(TAN) 2:07:50

3. Reuben Kipyego(KEN) 2:08:25

4. Abel Kirui(KEN) 2:08:46

5. Felix Kemutai(KEN) 2:10:48

Women:

1. Judith Korir(KEN) 2:22:30

2. Eunice Chumba(BHR) 2:26:01

3. Immaculate Chemutai(UGA) 2:28:30

4. Abebech Bekele(ETH) 2:29:43

5. Aleksandra Morozova(RUS) 2:33:01

UAE squad to face Ireland

Ahmed Raza (captain), Chirag Suri (vice-captain), Rohan Mustafa, Mohammed Usman, Mohammed Boota, Zahoor Khan, Junaid Siddique, Waheed Ahmad, Zawar Farid, CP Rizwaan, Aryan Lakra, Karthik Meiyappan, Alishan Sharafu, Basil Hameed, Kashif Daud, Adithya Shetty, Vriitya Aravind

The specs: 2019 Subaru Forester

Price, base: Dh105,900 (Premium); Dh115,900 (Sport)

Engine: 2.5-litre four-cylinder

Transmission: Continuously variable transmission

Power: 182hp @ 5,800rpm

Torque: 239Nm @ 4,400rpm

Fuel economy, combined: 8.1L / 100km (estimated)

What sanctions would be reimposed?

Under ‘snapback’, measures imposed on Iran by the UN Security Council in six resolutions would be restored, including:

An arms embargo
A ban on uranium enrichment and reprocessing
A ban on launches and other activities with ballistic missiles capable of delivering nuclear weapons, as well as ballistic missile technology transfer and technical assistance
A targeted global asset freeze and travel ban on Iranian individuals and entities
Authorisation for countries to inspect Iran Air Cargo and Islamic Republic of Iran Shipping Lines cargoes for banned goods