Etisalat customers who sent a message to 3553 were supposed to receive a response from du instructing them how to migrate their phone number between operators, but the Telecommunications Regulatory Authority found the number was blocked by Etisalat. Pawan Singh / The National
Etisalat customers who sent a message to 3553 were supposed to receive a response from du instructing them how to migrate their phone number between operators, but the Telecommunications Regulatory AuShow more

Regulator punishes Etisalat for blocking du’s number to help UAE customers switch



ABU DHABI // Telephone operator Etisalat has been punished with a financial penalty by a watchdog for blocking a "short code" number that customers could use to receive information on transferring their phone numbers to a rival operator.

Etisalat customers who sent a message to 3553 were supposed to receive a response from du instructing them how to migrate their phone number between operators, but the Telecommunications Regulatory Authority (TRA) found the number had been blocked by Etisalat.

It is understood that the number had been blocked since November 21. The ability to transfer your number was due to come into place in December.

Du has been running an advertising campaign informing users about the “Mobile Number Portability” scheme, which instructed them to send a text with the word “CHANGE” to 3553 to receive more information.

The TRA instructed Etisalat to lift the block on short code 3553 on November 22 and any other short codes used by du to promote its products and services.

Today, the authority issued the penalty, the amount of which has not been revealed, as the company had failed to comply with the instructions.

However, the text service has now appeared to have been put into operation, a move that du welcomed.

“Our short code 3553 was suspended by Etisalat the following day which made it impossible for interested mobile users to reach us using SMS,” the company said.

“This by no means reflects any deficiency on our side or on our service quality. We are pleased to inform UAE residents that the SMS short code has been now restored by Etisalat following the TRA’s intervention.”

ksinclair@thenational.ae

if you go

The flights

Flydubai flies to Podgorica or nearby Tivat via Sarajevo from Dh2,155 return including taxes. Turkish Airlines flies from Abu Dhabi and Dubai to Podgorica via Istanbul; alternatively, fly with Flydubai from Dubai to Belgrade and take a short flight with Montenegro Air to Podgorica. Etihad flies from Abu Dhabi to Podgorica via Belgrade. Flights cost from about Dh3,000 return including taxes. There are buses from Podgorica to Plav. 

The tour

While you can apply for a permit for the route yourself, it’s best to travel with an agency that will arrange it for you. These include Zbulo in Albania (www.zbulo.org) or Zalaz in Montenegro (www.zalaz.me).

 

If you go…

Emirates launched a new daily service to Mexico City this week, flying via Barcelona from Dh3,995.

Emirati citizens are among 67 nationalities who do not require a visa to Mexico. Entry is granted on arrival for stays of up to 180 days. 

The specs

Engine: 3.9-litre twin-turbo V8
Power: 620hp from 5,750-7,500rpm
Torque: 760Nm from 3,000-5,750rpm
Transmission: Eight-speed dual-clutch auto
On sale: Now
Price: From Dh1.05 million ($286,000)

SPECS: Polestar 3

Engine: Long-range dual motor with 400V battery
Power: 360kW / 483bhp
Torque: 840Nm
Transmission: Single-speed automatic
Max touring range: 628km
0-100km/h: 4.7sec
Top speed: 210kph
Price: From Dh360,000
On sale: September

ROUTE TO TITLE

Round 1: Beat Leolia Jeanjean 6-1, 6-2
Round 2: Beat Naomi Osaka 7-6, 1-6, 7-5
Round 3: Beat Marie Bouzkova 6-4, 6-2
Round 4: Beat Anastasia Potapova 6-0, 6-0
Quarter-final: Beat Marketa Vondrousova 6-0, 6-2
Semi-final: Beat Coco Gauff 6-2, 6-4
Final: Beat Jasmine Paolini 6-2, 6-2

MATCH INFO

AC Milan v Inter, Sunday, 6pm (UAE), match live on BeIN Sports

The specs

Engine: 3.6-litre, V6
Transmission: eight-speed auto
Power: 285hp
Torque: 353Nm
Price: Dh159,900
On sale: now

How Sputnik V works
COMPANY PROFILE

Name: Haltia.ai
Started: 2023
Co-founders: Arto Bendiken and Talal Thabet
Based: Dubai, UAE
Industry: AI
Number of employees: 41
Funding: About $1.7 million
Investors: Self, family and friends

SPECS

Engine: Two-litre four-cylinder turbo
Power: 235hp
Torque: 350Nm
Transmission: Nine-speed automatic
Price: From Dh167,500 ($45,000)
On sale: Now

Manchester City 4
Otamendi (52) Sterling (59) Stones (67) Brahim Diaz (81)

Real Madrid 1
Oscar (90)

CABINET OF CURIOSITIES EPISODE 1: LOT 36

Director: Guillermo del Toro
Stars: Tim Blake Nelson, Sebastian Roche, Elpidia Carrillo
Rating: 4/5

Dates for the diary

To mark Bodytree’s 10th anniversary, the coming season will be filled with celebratory activities:

  • September 21 Anyone interested in becoming a certified yoga instructor can sign up for a 250-hour course in Yoga Teacher Training with Jacquelene Sadek. It begins on September 21 and will take place over the course of six weekends.
  • October 18 to 21 International yoga instructor, Yogi Nora, will be visiting Bodytree and offering classes.
  • October 26 to November 4 International pilates instructor Courtney Miller will be on hand at the studio, offering classes.
  • November 9 Bodytree is hosting a party to celebrate turning 10, and everyone is invited. Expect a day full of free classes on the grounds of the studio.
  • December 11 Yogeswari, an advanced certified Jivamukti teacher, will be visiting the studio.
  • February 2, 2018 Bodytree will host its 4th annual yoga market.

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