Customers can expect improved experience

To further improve customers’ experience when dealing with government departments, the Abu Dhabi General Secretariat of the Executive Council has issued a customer service handbook to 39 entities in the capital.

ABU DHABI // The Abu Dhabi General Secretariat of the Executive Council has issued a customer service handbook to 39 entities in the capital.

The handbook provides guidelines that aim to train government employees to better serve clients, the state news agency Wam reported.

Yasir Ahmed Alnaqbi, Director of the Abu Dhabi Excellence Programme Office, said the handbook confirmed “the Abu Dhabi government’s pursuit to raise the level of institutional performance in customer service”.

Almost 1,000 government employees are currently enrolled on 41 courses tailored around the handbook’s standards as part of the first phase of a training programme.

In Phase 2 these first-level employees will train other staff.

The initiative will eventually yield a unified Government Services Handbook that will enable customer service employees to better aid patrons.