Dubai’s transport authority trains its staff to help the disabled

Earlier this year, Sheikh Mohammed bin Rashid, Vice President and Ruler of Dubai, said there will be a national strategy for those with disability, which he described as ‘people of determination’.

DUBAI // Dubai’s Roads and Transport Authority is putting employees through training to improve service for people with disabilities.

Earlier this year, Sheikh Mohammed bin Rashid, Vice President and Ruler of Dubai, said there would be a national strategy for the disabled, who he described as “people of determination”.

The six-part policy announced involves health and rehabilitation, education, employment, mobility, social protection and family empowerment, and public life and sports.

“It is our duty to respect the rights people of determination as they are privileged with special attention in our hearts,” said Ahmed Mahboub, executive director of customer services at RTA’s corporate administrative support services sector.

“It was therefore imperative to train front-end employees and service providers of RTA to the delivery of such tasks.

“RTA is making every effort to educate the public about dealing with people of determination and is running successive initiatives to realise this noble objective for their convenience and happiness.”

Last year, Dubai announced its aim to be one of the world’s most disabled-friendly cities by 2020, preparing new standards for buildings, parks, hospitals, infrastructure and transport.