Du services knocked out by system upgrade

Du has apologised to residents affected by the break in their internet, telephone and television services.

DUBAI // Scores of households have been without internet, television and telephone lines for four days after a Du "system upgrade" knocked out services.

About 188 customers in the Jumeirah Village Triangle (JVT) development between Emirates Hills and Dubai Sports City have been without access to the their web and TV services since Saturday.

MORE UAE NEWS: Our pick of today's top local news stories

Facebook Ramadan insult costs Briton Dh3,000 fine Woman called her female colleague a dictator and a bin Laden follower, a Dubai court has been told. Read article

Doctor suspended in Dubai on murder charge has job in Al Ain Intensive-care chief on trial for murder is working in hospital. Read article

Dubai Police investigate possible hacking of their tweets Police investigate possibility that someone within the force, or a former employee, is making unauthorised and malicious use of their account.

"I noticed the problems at about 1pm on Saturday when my internet went down," said a British resident who did not wish to be named.

"Then I tried to watch a film and the picture froze for about half an hour, then it went blank and then a red X appeared on screen."

She called Du on Sunday and was told that "the problems were caused by an upgrade that was being carried out by Du engineers".

Du apologised to residents affected by the break in their service. "We are currently carrying out a service upgrade at 672 villas in Jumeirah Village Triangle area," said a spokesman for Du.

"The upgrade will be completed by July 20. Customers may experience disruption in triple-play services - internet, voice and video - during this time.

"We regret any inconvenience caused to our customers, and assure that our teams are working to minimise any impact."