BlackBerry users hit by technical glitches for second day


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BlackBerry users faced a second day of disruption yesterday following a severe technical error that left thousands of customers unable to send messages.

Users in the Middle East region reported renewed problems with services such as email and the popular BlackBerry Messenger service.

BlackBerry's service went down on Monday across Europe, the Middle East and Africa, reportedly due to a fault at a UK-based data centre operated by Research In Motion (RIM), which makes the smartphone.

RIM claimed early yesterday that the problem had been resolved, but warned that messaging and internet services could face problems.

However, by late afternoon BlackBerry users in the UAE were again reporting severe problems. RIM did not immediately respond to a request for comment.

Telecoms operators acknowledged the problem.

"RIM problems are affecting some BlackBerry customers again today," Etisalat said via Twitter.

The Bahraini operator Batelco also confirmed "service difficulties with BlackBerry", in the second day of problems.

The Saudi Arabian telecoms operator Mobily said it was offering customers three days' free use of the BlackBerry service due to the downtime.

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Timeline

2012-2015

The company offers payments/bribes to win key contracts in the Middle East

May 2017

The UK SFO officially opens investigation into Petrofac’s use of agents, corruption, and potential bribery to secure contracts

September 2021

Petrofac pleads guilty to seven counts of failing to prevent bribery under the UK Bribery Act

October 2021

Court fines Petrofac £77 million for bribery. Former executive receives a two-year suspended sentence 

December 2024

Petrofac enters into comprehensive restructuring to strengthen the financial position of the group

May 2025

The High Court of England and Wales approves the company’s restructuring plan

July 2025

The Court of Appeal issues a judgment challenging parts of the restructuring plan

August 2025

Petrofac issues a business update to execute the restructuring and confirms it will appeal the Court of Appeal decision

October 2025

Petrofac loses a major TenneT offshore wind contract worth €13 billion. Holding company files for administration in the UK. Petrofac delisted from the London Stock Exchange

November 2025

180 Petrofac employees laid off in the UAE

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