Big plans are afoot at Chillout Ice Lounge as it marks its 15th birthday.
While a major refurbishment is being chalked out, its first since it opened in June 2007, franchise deals are also on the horizon. New locations could be coming to other parts of the UAE and Saudi Arabia, according to its manager Parvinder Singh.
To mark the landmark anniversary this summer, the venue is also offering deals for all.
A family of four can enter for Dh190 including rental of warm clothing, with the voucher fully redeemable on drinks and barbecue chicken skewers. The family pass is normally priced at Dh240. An adult pass, which usually costs Dh80, is down to Dh60, too. It also includes use of clothing as well as being redeemable on food and drink.
Spread across 213 square metres and set at -6ºC, Chillout Ice Lounge was the Middle East's first sub-zero lounge. Furnished with sculptures, seats and tables made out of ice, visitors receive a complimentary welcome drink when they enter. They can also purchase tea and coffee as well as a signature hot chocolate drink. Food options include a selection of sandwiches, wraps and cakes.
"We've deliberately made the food and drink menu small, as you can imagine things get cold pretty fast," Singh says.
A major redesign of Chillout Ice Lounge is being planned, which was delayed owing to the Covid-19 pandemic.
"Now, our first priority is to get back to the levels we were before the pandemic when we did the best financially. Then we have major plans for redesigning the whole space in terms of the look and feel. We haven't changed much since we opened in 2007," Singh says.
The designs and patterns in the lounge are carved by in-house staff members who work with huge ice blocks, he explains. Sculptures last about nine months while the smaller ones last around four months and touch-ups are done once every 10 to 14 days.
More than 150 tonnes of ice have been used so far, while more than 600,000 guests have visited the family-friendly attraction since its opening.
Chillout Ice Lounge has been able to thrive all these years because of its novelty factor, Singh says.
"There have been similar concepts but they have not been able to sustain it. There's no other place like this," he says. "We've managed to keep going mostly because of the patronage of UAE residents and visitors, mostly from Saudi Arabia. And, we've been hugely successful as a family concept and are very popular with children."
The bio:
Favourite film:
Declan: It was The Commitments but now it’s Bohemian Rhapsody.
Heidi: The Long Kiss Goodnight.
Favourite holiday destination:
Declan: Las Vegas but I also love getting home to Ireland and seeing everyone back home.
Heidi: Australia but my dream destination would be to go to Cuba.
Favourite pastime:
Declan: I love brunching and socializing. Just basically having the craic.
Heidi: Paddleboarding and swimming.
Personal motto:
Declan: Take chances.
Heidi: Live, love, laugh and have no regrets.
Ten tax points to be aware of in 2026
1. Domestic VAT refund amendments: request your refund within five years
If a business does not apply for the refund on time, they lose their credit.
2. E-invoicing in the UAE
Businesses should continue preparing for the implementation of e-invoicing in the UAE, with 2026 a preparation and transition period ahead of phased mandatory adoption.
3. More tax audits
Tax authorities are increasingly using data already available across multiple filings to identify audit risks.
4. More beneficial VAT and excise tax penalty regime
Tax disputes are expected to become more frequent and more structured, with clearer administrative objection and appeal processes. The UAE has adopted a new penalty regime for VAT and excise disputes, which now mirrors the penalty regime for corporate tax.
5. Greater emphasis on statutory audit
There is a greater need for the accuracy of financial statements. The International Financial Reporting Standards standards need to be strictly adhered to and, as a result, the quality of the audits will need to increase.
6. Further transfer pricing enforcement
Transfer pricing enforcement, which refers to the practice of establishing prices for internal transactions between related entities, is expected to broaden in scope. The UAE will shortly open the possibility to negotiate advance pricing agreements, or essentially rulings for transfer pricing purposes.
7. Limited time periods for audits
Recent amendments also introduce a default five-year limitation period for tax audits and assessments, subject to specific statutory exceptions. While the standard audit and assessment period is five years, this may be extended to up to 15 years in cases involving fraud or tax evasion.
8. Pillar 2 implementation
Many multinational groups will begin to feel the practical effect of the Domestic Minimum Top-Up Tax (DMTT), the UAE's implementation of the OECD’s global minimum tax under Pillar 2. While the rules apply for financial years starting on or after January 1, 2025, it is 2026 that marks the transition to an operational phase.
9. Reduced compliance obligations for imported goods and services
Businesses that apply the reverse-charge mechanism for VAT purposes in the UAE may benefit from reduced compliance obligations.
10. Substance and CbC reporting focus
Tax authorities are expected to continue strengthening the enforcement of economic substance and Country-by-Country (CbC) reporting frameworks. In the UAE, these regimes are increasingly being used as risk-assessment tools, providing tax authorities with a comprehensive view of multinational groups’ global footprints and enabling them to assess whether profits are aligned with real economic activity.
Contributed by Thomas Vanhee and Hend Rashwan, Aurifer
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