Verizon Communications withdrew its full-year revenue outlook on Friday as it lost 68,000 phone subscribers who pay a monthly bill in the first quarter amid lockdowns that closed 70 per cent of its stores.
It led to a significant drop in customer activity and device volumes in the quarter, the operator said.
In addition to store closures, the company stopped selling phones in its stores and encouraged customers to buy devices online. Analysts expected Verizon to gain just 100 subscribers in the quarter ended on March 31, according to research firm FactSet.
Much like AT&T, which withdrew its entire 2020 guidance because of headwinds from the coronavirus impacts, Verizon also said that it would nix its consolidated revenue guidance.
The company maintained its capital expenditure guidance of $17.5 billion (Dh64.23bn) to 18.5bn, which was raised by $500 million in March.
The number one US wireless company said that it would use its capital expenditure to continue to roll out 5G, the next generation of wireless, and improve its 4G network. The company said the virus reduced its earnings by 4 cents per share in the first quarter.
Verizon Media, which owns Yahoo and TechCrunch, saw the brunt of the pandemic's effects as advertising spending came to a complete halt.
Verizon Media revenues were $1.7bn, down 4 per cent year-on-year. The company said that it saw increased engagement on its media platforms, but advertising rates have declined.
Last week, Verizon acquired Zoom video conferencing rival BlueJeans as more people are forced to work from home during the coronavirus pandemic.
In the first quarter, Verizon earned $1.26 per share, above the analysts' average estimate of $1.22, according to IBES data from Refinitiv.
Total operating revenue for the wireless carrier fell 1.6 per cent to $31.6bn from a year earlier.
Analysts had expected a revenue of $32.27bn.
Analysts expect to see much of the Covid-19's impact on Verizon's businesses in the second quarter.
