Please provide advice on how my end-of-service gratuity will be calculated. I have been working for a company in Dubai for eight years, initially under a limited contract for three years, which has since been allowed to continue by verbal agreement.
The basic salary on my employment contract is Dh10,000 per month. But the actual wage paid to me is based only on commission, and has ranged anywhere from Dh15,000 to Dh35,000 per month. I understand that the end-of-service gratuity is based on the last monthly wage received (and not on the salary written on the employment contract). However, my monthly wage varies markedly from month to month because it is based only on commission.
So in my case, will my gratuity still be based on the last monthly wage received? Or will it be based on my average monthly wage over the last year, or average monthly wage over the eight-year period of my employment?
I am concerned that if it is based on the last monthly wage received, as soon as I hand in my notice my employer will transfer my clients to other employees so that I will not receive any commission at all for my final month - and therefore no wage for my final month and no gratuity!
Also, please advise on the notice period I need to give my employer on resignation.
JS Dubai
This is an issue that I have previously discussed with the Ministry of Labour. They have confirmed that if you have written confirmation from your employer setting out the terms of the commission payments - for example, a fixed percentage of any sales above a certain amount - and you have received regular payments, then these payments must be taken into consideration when calculating your gratuity.
Usually, this will form part of your contract of employment. While the basic salary used for the gratuity payment is based on the final month's income, when commissions and bonuses are regular payments these should be averaged over a period of up to one year.
It may be that your employer is not aware of the full labour law, so I suggest that you start by explaining this to them, perhaps by showing them this column.
Either they, or you, can call the Ministry of Labour to clarify the issue so that the correct amount is paid to you.
The notice period depends on what is written in your contract, but in most cases it is a period of one month. Until such time as the matter is resolved to your satisfaction, you should not sign any documents pertaining to the cancellation of your work permit.
I do hope you can help with an ongoing problem I am having with Etisalat.
On April 10, I applied to be connected to the internet at the Abu Dhabi Mall outlet. Then, on April 15, I was told it would be installed on the 17th, so I should go back to the Abu Dhabi Mall to pick up my internet card.
No one turned up on April 17, so I called Etisalat the following day to ask why. I was told that "hopefully" installation would take place in the next two days. I then received a call guaranteeing that the technicians would come between 8am and 11am on April 20.
The technicians arrived at 11.20am. After two hours, they said they'd have to come back the next day, which they duly did and the internet was working when they left.
By April 24, I had a problem and there was no DSL signal on the router, so I called Etisalat and they said someone would come out within two days. No one came, so I called them on April 26 and they seemed surprised that no one had shown up. They sent a person out fairly quickly, who seemed to get things working, but by the evening it was all down again.
Naturally, I called Etisalat again and they said that they'd treat it "as an emergency". But I heard nothing the next day, so I chased them and was again told that someone would be there in two days. In the interim, the DSL signal would occasionally work for 20 minutes, then fail.
For the next five days, I spoke to Etisalat daily and was usually told that someone would be coming out shortly. When I asked to speak to a supervisor, I was told they were all in a meeting and was asked to call back. When I did, none were available and I was told someone would call me, but they never did.
In subsequent calls, Etisalat claimed to have tried to contact me, but I had no missed calls. By this point, two weeks had passed since the installation and I had working internet for less than three days over this period.
Etisalat has broken numerous promises and generally failed as a service provider. I am really at my wit's end and am beginning to wonder if this problem will ever be solved.
BB Abu Dhabi
This problem was referred to Etisalat's PR department and after three weeks, they replied as follows: "Kindly be informed that since receiving your message we have worked to ensure that each of his complaints has been resolved since May 5, 2010, and we are now confident that we have achieved this to a satisfactory level.
"This includes ensuring the customer's internet connection is fully operational and that his account details and billing records reflect his actual usage."
BB has confirmed that the situation was sorted by May 4 and his internet has been working fine ever since. His internet charges for a complete month from the initial connection have been waived.
Keren Bobker is an independent financial adviser with Holborn Assets in Dubai. Write to her at keren@holbornassets.com
Letters can also be sent to onyourside@thenational.ae
BMW%20M4%20Competition
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Company%20profile
%3Cp%3ECompany%20name%3A%20Shipsy%3Cbr%3EYear%20of%20inception%3A%202015%3Cbr%3EFounders%3A%20Soham%20Chokshi%2C%20Dhruv%20Agrawal%2C%20Harsh%20Kumar%20and%20Himanshu%20Gupta%3Cbr%3EBased%3A%20India%2C%20UAE%20and%20Indonesia%3Cbr%3ESector%3A%20logistics%3Cbr%3ESize%3A%20more%20than%20350%20employees%3Cbr%3EFunding%20received%20so%20far%3A%20%2431%20million%20in%20series%20A%20and%20B%20rounds%3Cbr%3EInvestors%3A%20Info%20Edge%2C%20Sequoia%20Capital%E2%80%99s%20Surge%2C%20A91%20Partners%20and%20Z3%20Partners%3C%2Fp%3E%0A
The specs: 2018 Mercedes-Benz E 300 Cabriolet
Price, base / as tested: Dh275,250 / Dh328,465
Engine: 2.0-litre four-cylinder
Power: 245hp @ 5,500rpm
Torque: 370Nm @ 1,300rpm
Transmission: Nine-speed automatic
Fuel consumption, combined: 7.0L / 100km
How to protect yourself when air quality drops
Install an air filter in your home.
Close your windows and turn on the AC.
Shower or bath after being outside.
Wear a face mask.
Stay indoors when conditions are particularly poor.
If driving, turn your engine off when stationary.
Other workplace saving schemes
- The UAE government announced a retirement savings plan for private and free zone sector employees in 2023.
- Dubai’s savings retirement scheme for foreign employees working in the emirate’s government and public sector came into effect in 2022.
- National Bonds unveiled a Golden Pension Scheme in 2022 to help private-sector foreign employees with their financial planning.
- In April 2021, Hayah Insurance unveiled a workplace savings plan to help UAE employees save for their retirement.
- Lunate, an Abu Dhabi-based investment manager, has launched a fund that will allow UAE private companies to offer employees investment returns on end-of-service benefits.
The Sand Castle
Director: Matty Brown
Stars: Nadine Labaki, Ziad Bakri, Zain Al Rafeea, Riman Al Rafeea
Rating: 2.5/5
Living in...
This article is part of a guide on where to live in the UAE. Our reporters will profile some of the country’s most desirable districts, provide an estimate of rental prices and introduce you to some of the residents who call each area home.
Singham Again
Director: Rohit Shetty
Stars: Ajay Devgn, Kareena Kapoor Khan, Ranveer Singh, Akshay Kumar, Tiger Shroff, Deepika Padukone
Rating: 3/5
German intelligence warnings
- 2002: "Hezbollah supporters feared becoming a target of security services because of the effects of [9/11] ... discussions on Hezbollah policy moved from mosques into smaller circles in private homes." Supporters in Germany: 800
- 2013: "Financial and logistical support from Germany for Hezbollah in Lebanon supports the armed struggle against Israel ... Hezbollah supporters in Germany hold back from actions that would gain publicity." Supporters in Germany: 950
- 2023: "It must be reckoned with that Hezbollah will continue to plan terrorist actions outside the Middle East against Israel or Israeli interests." Supporters in Germany: 1,250
Source: Federal Office for the Protection of the Constitution
Paatal Lok season two
Directors: Avinash Arun, Prosit Roy
Stars: Jaideep Ahlawat, Ishwak Singh, Lc Sekhose, Merenla Imsong
Rating: 4.5/5
Essentials
The flights
Etihad (etihad.ae) and flydubai (flydubai.com) fly direct to Baku three times a week from Dh1,250 return, including taxes.
The stay
A seven-night “Fundamental Detox” programme at the Chenot Palace (chenotpalace.com/en) costs from €3,000 (Dh13,197) per person, including taxes, accommodation, 3 medical consultations, 2 nutritional consultations, a detox diet, a body composition analysis, a bio-energetic check-up, four Chenot bio-energetic treatments, six Chenot energetic massages, six hydro-aromatherapy treatments, six phyto-mud treatments, six hydro-jet treatments and access to the gym, indoor pool, sauna and steam room. Additional tests and treatments cost extra.
Guide to intelligent investing
Investing success often hinges on discipline and perspective. As markets fluctuate, remember these guiding principles:
- Stay invested: Time in the market, not timing the market, is critical to long-term gains.
- Rational thinking: Breathe and avoid emotional decision-making; let logic and planning guide your actions.
- Strategic patience: Understand why you’re investing and allow time for your strategies to unfold.
Living in...
This article is part of a guide on where to live in the UAE. Our reporters will profile some of the country’s most desirable districts, provide an estimate of rental prices and introduce you to some of the residents who call each area home.
Milestones on the road to union
1970
October 26: Bahrain withdraws from a proposal to create a federation of nine with the seven Trucial States and Qatar.
December: Ahmed Al Suwaidi visits New York to discuss potential UN membership.
1971
March 1: Alex Douglas Hume, Conservative foreign secretary confirms that Britain will leave the Gulf and “strongly supports” the creation of a Union of Arab Emirates.
July 12: Historic meeting at which Sheikh Zayed and Sheikh Rashid make a binding agreement to create what will become the UAE.
July 18: It is announced that the UAE will be formed from six emirates, with a proposed constitution signed. RAK is not yet part of the agreement.
August 6: The fifth anniversary of Sheikh Zayed becoming Ruler of Abu Dhabi, with official celebrations deferred until later in the year.
August 15: Bahrain becomes independent.
September 3: Qatar becomes independent.
November 23-25: Meeting with Sheikh Zayed and Sheikh Rashid and senior British officials to fix December 2 as date of creation of the UAE.
November 29: At 5.30pm Iranian forces seize the Greater and Lesser Tunbs by force.
November 30: Despite a power sharing agreement, Tehran takes full control of Abu Musa.
November 31: UK officials visit all six participating Emirates to formally end the Trucial States treaties
December 2: 11am, Dubai. New Supreme Council formally elects Sheikh Zayed as President. Treaty of Friendship signed with the UK. 11.30am. Flag raising ceremony at Union House and Al Manhal Palace in Abu Dhabi witnessed by Sheikh Khalifa, then Crown Prince of Abu Dhabi.
December 6: Arab League formally admits the UAE. The first British Ambassador presents his credentials to Sheikh Zayed.
December 9: UAE joins the United Nations.