Dubai company wants an end to Mashreq teller transaction charges

I have had an issue with Mashreq since August last year. Teller transaction fees have been debited from our company's account. This is in spite of the fact we hardly have any cashier transactions as cheques are deposited in the cash/cheque deposit machine and payments are made online or by cheque. Since the charges were applied it has become a monthly exercise to reverse the charges. To their credit, my relationship managers have managed to reverse the charges (except for March and April this year). However, they have been unable to stop the charges being debited every month. KM, Dubai

I got in touch with my contacts at Mashreq as the debiting and then re-crediting of these fees is a waste of time for both the bank and their customer. Within a few days the bank responded to say: “We have investigated this and would like to confirm that the charges were reversed successfully. Please note we are in constant contact with our customer and have been addressing all his queries.” Mr M confirmed he has been contacted by the bank and that the fees for both March and April have been re-credited.

Keren Bobker is an independent financial adviser with Holborn Assets in Dubai, with more than 20 years’ experience. Contact her at keren@holbornassets.com. Follow her on Twitter at @FinancialUAE

The advice provided in our columns does not constitute legal advice and is provided for information only. Readers are encouraged to seek appropriate independent legal advice

MATCH INFO

Watford 2 (Sarr 50', Deeney 54' pen)

Manchester United 0

TWISTERS

Director: Lee Isaac Chung

Starring: Glen Powell, Daisy Edgar-Jones, Anthony Ramos

Rating: 2.5/5

Groom and Two Brides

Director: Elie Semaan

Starring: Abdullah Boushehri, Laila Abdallah, Lulwa Almulla

Rating: 3/5

Day 5, Dubai Test: At a glance

Moment of the day Given the problems Sri Lanka have had in recent times, it was apt the winning catch was taken by Dinesh Chandimal. He is one of seven different captains Sri Lanka have had in just the past two years. He leads in understated fashion, but by example. His century in the first innings of this series set the shock win in motion.

Stat of the day This was the ninth Test Pakistan have lost in their past 11 matches, a run that started when they lost the final match of their three-Test series against West Indies in Sharjah last year. They have not drawn a match in almost two years and 19 matches, since they were held by England at the Zayed Cricket Stadium in Abu Dhabi in 2015.

The verdict Mickey Arthur basically acknowledged he had erred by basing Pakistan’s gameplan around three seam bowlers and asking for pitches with plenty of grass in Abu Dhabi and Sharjah. Why would Pakistan want to change the method that has treated them so well on these grounds in the past 10 years? It is unlikely Misbah-ul-Haq would have made the same mistake.

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