Heathrow has promised passengers a hassle-free journey over the half term break, which coincides with another series of strikes.
The west London airport said no flights will be cancelled during a walkout by security officers from Thursday to Saturday, when many families in England and Wales will fly abroad for the school holiday.
The world’s second busiest airport said that during previous strike periods, most passengers waited less than five minutes for security, and almost all waited less than 10 minutes.
Heathrow’s chief executive, John Holland-Kaye, said: “Passengers should not be concerned about strike action by Unite [the union] over the half term getaway.
“The 15 days of strike action over the Easter peak and coronation weekends have had no impact on the smooth running of the airport, and passengers have not noticed any difference from the normal great service they expect at Heathrow.”
Heathrow has offered staff a 10 per cent pay rise and a £1,150 lump sum with a guarantee of an inflation-linked increase in 2024.
Mr Holland-Kaye, who will step down later this year after nine years as the boss of Britain's biggest aviation hub, said staff want a vote on Heathrow’s pay offer, “but Unite won’t let them”.
Heathrow Airport chaos in summer 2022 – in pictures
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Long queues, cancellations and luggage problems have plagued Heathrow Airport since the travel sector’s comeback from coronavirus restrictions. Bloomberg -
The airport has struggled to cope with a volume of more than 100,000 departing passengers a day, with bags arriving late, queues snaking through terminals and flights being cancelled at the 11th hour. Reuters -
Travelling through Heathrow has been a dire experience for some of late. AP -
Suitcases uncollected at Heathrow's Terminal 3 baggage reclaim. AFP -
There is a shortage of staff after many people were laid off during the pandemic. AP -
Heathrow rejects the accusation of having failed to prepare, saying it started recruiting extra staff last November. AP -
Baggage piles up outside Terminal 2 at Heathrow in June. Baggage issues have bedevilled the airport, with a combination of staff shortages and malfunctioning automated baggage handling systems contributing to the mayhem. Reuters -
One traveller shows his disappointment while waiting in a long queue to pass through a security check in June. Getty Images -
Passengers queue to check in at Terminal 5. Bloomberg -
A queue snakes through the airport. Getty Images -
A waiting passenger decides to get some sleep in Terminal 5. Reuters -
Long queues form through a terminal. PA -
A crowded check in area in Terminal 2 in April. Heathrow rejects the accusation of having failed to prepare, saying it started recruiting months ago. PA -
A dejected looking passenger queues for check-in ahead of the Easter Bank Holiday weekend at Heathrow in April. Reuters -
People queuing to go through security at Heathrow. PA -
Queues at arrivals in Heathrow in March. Photo: Sven Kili / Twitter
“These strikes are completely unnecessary,” he said.
“We made a generous 10 per cent offer early on, to make sure colleagues got a substantial increase when they needed it most.
“Unite’s delays mean non-union colleagues as well as the majority of colleagues who are union members, who voted to accept our previous offer, are losing out.”
Unite previously said its members have been “crystal clear they are seeking a substantial permanent increase in pay”.
Earlier this month, Heathrow Airport warned that the return of passengers through its terminals may already be levelling off, rather than overtaking pre-pandemic numbers.
Demand for air travel surged after the UK’s travel rules were scrapped but it has flatlined compared with pre-virus levels in recent months.
About 6.4 million passengers travelled through the airport in April.
Heathrow said: “There are early indications that passenger growth may be levelling off, with recovery now stable at 93 per cent – 95 per cent of 2019 levels across each of the first four months of this year.”
In April, Heathrow announced it made a loss in the first quarter, blaming fees set by the regulator as it posted a 74 per cent annual increase in passenger traffic.
It recorded 16.9 million passengers in the first three months of the year, a substantial increase over last year’s pandemic-affected numbers.
Yet it posted a £139 million ($173 million) adjusted loss, saying fees had been set “too low”. It has launched an appeal against the passenger fees, which it had been ordered to lower for airlines using the UK airport.
Decades of flight: Heathrow through the years – in pictures
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Heathrow Airport in London, the UK's busiest, has been a travel hub for decades. Here The National takes a look back at Heathrow through the years. All photos: Getty Images -
An Airco De Havilland biplane of the British airline, Aircraft Transport and Travel Limited, about to leave on the company’s inaugural flight from Hounslow Heath Aerodrome, later known as Heathrow, to Le Bourget, Paris, in August 1919 -
Waterlogged runways at London Airport - Heathrow's original name - one week before it became Britain's main aerial gateway to the US in 1946 -
The new BOAC maintenance headquarters at London Airport circa 1955 -
The air traffic control room at the airport's new terminal in 1955 -
US film star Marilyn Monroe with her husband, playwright Arthur Miller, after arriving at the airport in July 1956 -
An aerial view showing the runways in 1958 -
The arrivals and departures board in 1960 -
A new airport gift shop, selling items by Chanel, Wedgwood and Pringle of Scotland, in 1961 -
The Queen's Building and the No. 1 Building Europa at Heathrow in 1965 -
The Beatles leave Heathrow for Salzburg in Austria, to resume filming of the movie Help!, in 1965 -
Passenger terminal gates at Heathrow in 1966 -
Keith Granville, managing director of BOAC, holding up a model of the Boeing 747 jet, with the new aircraft hangars under construction in the background, at Heathrow in 1969 -
An aerial view of Heathrow in 1970 -
Passengers boarding the first BOAC Jumbo Jet 747 used for a commercial flight, from London Heathrow to New York, in 1971 -
Passengers going through the departure lounge at Heathrow in 1973 -
Concorde takes off from Heathrow on her first commercial flight for British Airways in 1976 -
Men at work finalising the Heathrow Central underground station before its opening in 1977 -
Queen Elizabeth II passing though the Tube gates at Heathrow Central station on its opening in 1977 -
An aerial view of Heathrow in 1978 -
Passengers waiting near a departures board in 1979 -
Holidaymakers waiting in the departure lounge at Terminal 3 of Heathrow in 1981 -
British Airways employees protesting at Heathrow in 1984 -
Passengers and staff observe a silence in Heathrow's Terminal One to mark the beginning of the funeral of Diana, Princess of Wales, in 1997 -
Rower Steve Redgrave at Heathrow with daughters Sophie and Natalie and son Zak after returning from the Sydney 2000 Olympic Games with his gold medal -
Spectators watch the last Concorde land at Heathrow in 2003 -
Fans surround the coach carrying the England rugby team at Heathrow, as they arrived from Sydney after winning the World Cup in 2003 -
Heathrow's Terminal 2 in 2004 -
Passengers queue to check in at Terminal 1 of Heathrow Airport during the Christmas 2006 and New Year period -
Passengers wait at Terminal 1 on August 10, 2006, after airport security was raised to critical when a terrorist plot to blow up planes in mid-flight from the UK to the US was disrupted by police -
Planes queueing to take off at Heathrow in 2007 -
The new Terminal 5 at Heathrow in 2008 -
Aircraft at Heathrow Airport in front of the London skyline in 2016 -
Members of Team GB arrive from Rio de Janeiro at Heathrow, after returning from the 2016 Olympics, which saw Great Britain's strongest performance at the Games in over a century -
A composite photo shows planes taking off from Heathrow in November 2016. Forty-two planes were captured between 10.17am and 11.17am and a montage was created from those single images -
Items are arranged during an auction preview at Heathrow in 2018. The contents of Terminal 1, which closed in 2015, were being sold -
An airline passenger wearing a face mask pushes her bags through Heathrow's Terminal 5 during the coronavirus pandemic in 2020 -
British Airways employees welcome Olympians returning from the Tokyo Olympics in 2021 -
Travellers wait in a long queue to pass through the security check in 2022
