Q: Why is it that after I have passed through Customs at an airport in the UAE, shops can charge ridiculous amounts for crisps, or chocolate bars, or even small, locally produced bottle of water. But before I pass through Customs, prices are the same as they would be at a petrol station, for instance? Is it within the law?
A: All shops in UAE, whether at Customs at an airport or not, are allowed to set their own prices for products that they wish to sell. There is no law or legal authority that prevents sellers or distributors to set their own prices. Article 8 of the consumer protection law of 2006 states sellers are obligated to clearly indicate the prices of products or commodities at retail stores.
Q: Many of the international brands here are locally owned or franchised, and don't have the same return or exchange policies as others outside the country. How does this benefit the consumer?
A: All retail stores in UAE are subject to UAE consumer protection laws of Law No 24 of 2006. International brands or stores have to ensure that their return or exchange policies are not in breach of UAE consumer protection laws. Consumer rights are clearly outlined in the laws - a full refund of money paid or exchanging product is the usual course of remedy in the event of a faulty product or different description.
Q: My husband and I are getting a divorce. We've been separated for a while. I applied for a no-objection certificate to apply for a driving licence but his signature was required. I am not on his visa any more. I'm going to be sponsored by my new company. Can I go through the proceedings without his signature?
A: One of the requirements in obtaining a driving licence is to submit a no-objection letter to the authority. This letter is usually issued by the sponsor of the applicant. In your case, you may request your new sponsor to sign the NOC to apply for a driving licence. As long as your visa has moved to your new sponsor you may proceed to obtain NOC from your new sponsor as opposed to your husband, subject to authority's verification and approval.
If you have a question for Mr Elhais, email newsdesk@thenational.ae with the subject line 'Consumer Q&A'.
