Abu Dhabi mobile app proving a success

A free mobile app to report incidents to Abu Dhabi authorities has been downloaded more than 26,000 times in the first four months of this year.

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ABU DHABI // A mobile app for reporting problems and complaints to authorities in Abu Dhabi was downloaded more than 26,000 times in the first four months of the year.
CityGuard, a free download, allows users to send photos of accidents and potholes, or to raise other issues with Abu Dhabi Municipality and then track the progress of their case.
Residents registered 2,935 cases using the app, 2,312 cases during an advertising campaign in March and April this year.
The most common complaints raised were related to damaged roads, waste disposal, the build-up of waste and parking-related issues.
Since it was launched in 2011, the application has been downloaded by 58,882 users and 8,381 cases have been reported to the municipality. Of those, 86 per cent were resolved.
"These results indicate that we have successfully managed to create awareness among smartphone users on the importance of the application and the positive impact it has on the emirate of Abu Dhabi," said Khadeeja Al Hammadi, contact centre service manager the Abu Dhabi Systems & Information Centre.