A popular food delivery service has blamed technical problems and high demand for a failure to fulfill some customers’ orders on New Year’s Eve.
Zomato, which allows customers to order food for collection or delivery through an online app, was deluged with complaints from people who were left hungry despite paying for their takeaways.
Many customers who ordered from the app on Monday night were assured their food was being prepared, only to be told much later that their orders had been rejected.
Cash was also taken from some customers' bank accounts despite orders failing to be delivered. Users have since been warned it could take up to a week to be refunded.
“Last night was one of the busiest nights for us in the UAE,” a Zomato spokeswoman said. “The traffic on our platform was very high and our systems took time to scale due to the high load.
"Due to this we were unable to process some orders. The refunds for all orders that we were unable to process due to the technical issues have been initiated and we are also reaching out to users with resolution for other related issues that they may have faced due to this.“
The specs
Engine: Dual 180kW and 300kW front and rear motors
Power: 480kW
Torque: 850Nm
Transmission: Single-speed automatic
Price: From Dh359,900 ($98,000)
On sale: Now
Stamp duty timeline
December 2014: Former UK finance minister George Osbourne reforms stamp duty, replacing the slab system with a blended rate scheme, with the top rate increasing to 12 per cent from 10 per cent:
Up to £125,000 - 0%; £125,000 to £250,000 – 2%; £250,000 to £925,000 – 5%; £925,000 to £1.5m: 10%; Over £1.5m – 12%
April 2016: New 3% surcharge applied to any buy-to-let properties or additional homes purchased.
July 2020: Rishi Sunak unveils SDLT holiday, with no tax to pay on the first £500,000, with buyers saving up to £15,000.
March 2021: Mr Sunak decides the fate of SDLT holiday at his March 3 budget, with expectations he will extend the perk unti June.
April 2021: 2% SDLT surcharge added to property transactions made by overseas buyers.
Maestro
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How to apply for a drone permit
- Individuals must register on UAE Drone app or website using their UAE Pass
- Add all their personal details, including name, nationality, passport number, Emiratis ID, email and phone number
- Upload the training certificate from a centre accredited by the GCAA
- Submit their request
What are the regulations?
- Fly it within visual line of sight
- Never over populated areas
- Ensure maximum flying height of 400 feet (122 metres) above ground level is not crossed
- Users must avoid flying over restricted areas listed on the UAE Drone app
- Only fly the drone during the day, and never at night
- Should have a live feed of the drone flight
- Drones must weigh 5 kg or less